An attachment in an Outlook custom form can't be dragged and dropped onto desktop or other email items

Symptoms

Assume that you receive an email message that contains a custom form and the custom form has an attachment in it. When you drag and drop the attachment to your desktop or other email items, the mouse cursor shows the forbidden sign and you can't drop it.

Resolution

To completely fix this issue, install February 5, 2019, update for Outlook 2016 (KB4462147) and February 5, 2019, update for Word 2016 (KB4462145) together. Changes and fixes are made in only Outlook 2016. But you may encounter unexpected issues without KB4462145.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×