Symptoms

Consider the following scenarios in a Microsoft Exchange Server 2010 environment:

Scenario 1:

  • You use Outlook in online mode.

  • You create an email message, and then save the message as a draft.

  • You open the message in the draft folder.

In this scenario, the message body is garbled.

Scenario 2:

  • You use Outlook in online mode or in cache mode.

  • You send an email message.

  • The recipient opens the message.

In this scenario, the message body is garbled.

The issues occur when the following conditions are true:

  • The Exchange Server 2010 server has Service Pack 1 (SP1) Rollup Update 3 or a later version installed.

  • The email message has attachments.

  • The subject of the email message contains special Russian characters, such as quotation marks ( « » ) together with different character sets.

  • The body of the email message contains Russian characters.


Cause

This issue occurs because the Exchange server does not update the character set in the PR_BODY_HTML property when the server changes the character set in the PR_INTERNET_CPID property. Therefore, the message body is garbled when Outlook tries to display the body of the message.

Resolution

To resolve this issue, install the following update rollup:

2645995 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2

Workaround

To work around this issue, manually set the Outlook client to only use UTF-8 in International Options.


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about content conversion, visit the following Microsoft website:

General information about content conversion
For more information about the PidTagBodyHtml canonical property, visit the following Microsoft website:

General information about the PidTagBodyHtml canonical property
For more information about the message-encoding options, visit the following Microsoft website:

General information about the message-encoding options
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

916299 The body of an e-mail message is garbled when the message is viewed in Outlook in an Exchange Server 2003 organization

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