An empty conversation item is saved as a missed conversation in Conversation History in Skype for Business 2015 (Lync 2013)

Symptoms

Assume that you create an instant message (IM) conversation with other users (either click Meet Now or invite more than three users to an IM conversation). If a user fails to accept the toast (for example, if the user is away from his or her desktop and misses the toast), a Missed Conversation item is written to Conversation History. But the first IM isn't recorded inside that Missed Conversation item.

Resolution

To fix this issue, install the December 6, 2016, update (KB3127976) for Skype for Business 2015 (Lync 2013).

Note Lync 2013 was upgraded to Skype for Business in April 2015.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×