After updating to Google Chrome 37, an error is received when attempting to add a new status reason, or when editing an existing status reason, in Microsoft Dynamics CRM

There was an error with this field's customized event.





Google Chrome version 35 has deprecated the JavaScript method showModalDialog(). Starting with Google Chrome version 37, this method will be turned off by default.

showModalDialog() is a method to create a dialog and returns the value set by the dialog. This is a core method used in dialog-return scenarios in Microsoft Dynamics CRM.


Until May 2015, a registry workaround is available to restore the showModalDialog() method. To enable the showModalDialog() method, the following steps can be used:

1. Download ADM Policy Templates for Windows

2. Extract the downloaded files, then navigate to Start | Run: gpedit.msc

3. Navigate to Local Computer Policy | Computer Configuration | Administrative Templates

4. Right-click Administrative Templates and select Add/Remove Templates

5. Add the downloaded chrome.adm templates of Windows via the dialog for the specific language

6. Once the template is added, a Google Chrome folder will appear under 'Classic Administrative Templates'

7. Select EnableDeprecatedWebPlatformFeatures setting in the right column. Right-click the setting and select Edit

8. Edit the EnableDeprecatedWebPlatformFeatures as shown below:

a. Paste in the following string value: ShowModalDialog_EffectiveUntil20150430

b. Click OK on the Show Contents dialog

c. Click Apply and OK on the Enabled Deprecated Webplatform Features dialog

9. Restart the Google Chrome browser and type chrome://policy in the address bar

a. You should observe that this deprecated feature is now enabled.

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