This article applies to Microsoft Dynamics AX for the European Union (EU) region.
INTRODUCTION
This article describes that an update is available to enable you to manage the proof of EU delivery documents in Microsoft Dynamics AX 2009 Service Pack 1 (SP1).
This update enables the following feature:
When a company receives an EU entry certificate, a proof of delivery that is signed by the customer in the destination country (an EU entry certificate), the document can be uploaded to Microsoft Dynamics AX and be linked to a relevant invoice as a proof of EU delivery. This proof is necessary for invoices that are issued without value-added taxes (VAT) for sales to EU countries and this proof must be available for audit by tax authorities. In Denmark, a proof of delivery to another EU country is primary requested when goods are picked up in Denmark by the EU customer.
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A new Entry certificate journal is available from Account Receivable Journals to manager receive certificates. All issued certificates are shown in the upper section of this journal. In this journal, you can also create new records for third party certificates.
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Certificates signed by customers can be uploaded as documents in document management. An uploaded certificate will automatically activate marking on the certificate line - field for Uploaded certificates.
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In the lower section of the Entry certificate journal, you can create new lines. When a line is created, you can look up invoices for this certificate. For third party certificates, the look up will show invoices for the customer for which a third party certificate line has been created in the uppers section of the form.
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The source of audit is the Invoice journal. In the Invoice journal, for each invoice, you can see if a signed certificate from a customer is required or not required (default from customer/sales order setup), or if a signed certificate has already been received.
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You can change the certificate status of the invoice by using the Entry certificate button and the Change Status option.
More Information
Hotfix information
A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:
Partners
https://mbs.microsoft.com/partnersource/support/Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
Installation information
If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix
Prerequisites
You must have one of the following products installed to apply this update:
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Microsoft Dynamics AX 2009 SP1
Restart requirement
You must restart the Application Object Server (AOS) service after you apply this update.
File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
