AppCache fallback page is not displayed when you try to open a noncached webpage in Internet Explorer 10


Consider the following scenario:

  • You use Windows Internet Explorer 10 to go to a website.

  • The website is configured to use an HTML5 AppCache fallback page.

  • The computer is disconnected from the Internet, or you configure Internet Explorer to work offline.

  • You try to open a noncached webpage on the website.

In this scenario, you receive the "This page can't be displayed" error message. However, you should be directed to the fallback page.


Update information

To resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, go to Microsoft Update.

For technical information about the most recent cumulative security update for Internet Explorer, go to the following Microsoft website: This update was first included in security update 2898785.

For more information about security update 2898785, click the following article number to view the article in the Microsoft Knowledge Base:

2898785 MS13-097: Cumulative security update for Internet Explorer: December 10, 2013


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


See the terminology Microsoft uses to describe software updates.

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