This article applies to Microsoft Dynamics AX for all regions.

Symptoms

When you process a customer dimension in the Dynamics AX OLAP cube project where you have a credit limit >= 10 million, an arithmetic overflow exception occurs.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment. For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Aximpactanalysis.exe

Not Applicable

60,280

22-May-2012

04:06

x86

Axupdate.exe

Not Applicable

60,264

22-May-2012

04:06

x86

Licensetermsar.rtf

Not Applicable

2,170

22-May-2012

04:06

Not Applicable

Licensetermscs.rtf

Not Applicable

91,099

22-May-2012

04:06

Not Applicable

Licensetermsda.rtf

Not Applicable

101,043

22-May-2012

04:06

Not Applicable

Licensetermsde.rtf

Not Applicable

116,496

22-May-2012

04:06

Not Applicable

Licensetermsen.rtf

Not Applicable

110,067

22-May-2012

04:06

Not Applicable

Licensetermses.rtf

Not Applicable

96,850

22-May-2012

04:06

Not Applicable

Licensetermset.rtf

Not Applicable

102,778

22-May-2012

04:06

Not Applicable

Licensetermsfi.rtf

Not Applicable

105,989

22-May-2012

04:06

Not Applicable

Licensetermsfr.rtf

Not Applicable

129,869

22-May-2012

04:06

Not Applicable

Licensetermshe-il.rtf

Not Applicable

43,376

22-May-2012

04:06

Not Applicable

Licensetermshu.rtf

Not Applicable

92,863

22-May-2012

04:06

Not Applicable

Licensetermsis.rtf

Not Applicable

36,275

22-May-2012

04:06

Not Applicable

Licensetermsit.rtf

Not Applicable

114,947

22-May-2012

04:06

Not Applicable

Licensetermsja.rtf

Not Applicable

105,778

22-May-2012

04:06

Not Applicable

Licensetermslt.rtf

Not Applicable

122,400

22-May-2012

04:06

Not Applicable

Licensetermslv.rtf

Not Applicable

105,289

22-May-2012

04:06

Not Applicable

Licensetermsnb-no.rtf

Not Applicable

115,558

22-May-2012

04:06

Not Applicable

Licensetermsnl.rtf

Not Applicable

109,756

22-May-2012

04:06

Not Applicable

Licensetermspt-br.rtf

Not Applicable

101,382

22-May-2012

04:06

Not Applicable

Licensetermsru.rtf

Not Applicable

148,307

22-May-2012

04:06

Not Applicable

Licensetermssv.rtf

Not Applicable

115,138

22-May-2012

04:06

Not Applicable

Licensetermsth.rtf

Not Applicable

153,644

22-May-2012

04:06

Not Applicable

Licensetermstr.rtf

Not Applicable

104,210

22-May-2012

04:06

Not Applicable

Licensetermszh-hans.rtf

Not Applicable

99,131

22-May-2012

04:06

Not Applicable

Clientoba32.msp

Not Applicable

21,450,752

22-Oct-2012

16:07

Not Applicable

Clientoba64.msp

Not Applicable

21,512,192

22-Oct-2012

16:07

Not Applicable

Components32.msp

Not Applicable

18,530,304

22-Oct-2012

16:07

Not Applicable

Components64.msp

Not Applicable

35,852,288

22-Oct-2012

16:08

Not Applicable

Helpserver64.msp

Not Applicable

897,024

22-Oct-2012

16:07

Not Applicable

Objectserver32.msp

Not Applicable

8,138,752

22-Oct-2012

16:07

Not Applicable

Objectserver64.msp

Not Applicable

10,096,640

22-Oct-2012

16:07

Not Applicable

Retaildatabaseutility.msp

Not Applicable

421,888

22-Oct-2012

16:07

Not Applicable

Retailheadquarters32.msp

Not Applicable

802,816

22-Oct-2012

16:07

Not Applicable

Retailheadquarters64.msp

Not Applicable

802,816

22-Oct-2012

16:07

Not Applicable

Retailpos.msp

Not Applicable

3,383,296

22-Oct-2012

16:07

Not Applicable

Retailposplugins.msp

Not Applicable

323,584

22-Oct-2012

16:07

Not Applicable

Retailstoreconnect32.msp

Not Applicable

446,464

22-Oct-2012

16:07

Not Applicable

Retailstoreconnect64.msp

Not Applicable

446,464

22-Oct-2012

16:07

Not Applicable

Retailtransactionservice.msp

Not Applicable

122,880

22-Oct-2012

16:07

Not Applicable

Setupsupport32.msp

Not Applicable

11,952,128

22-Oct-2012

16:07

Not Applicable

Setupsupport64.msp

Not Applicable

19,234,816

22-Oct-2012

16:07

Not Applicable

Traceparser.msp

Not Applicable

434,176

22-Oct-2012

16:07

Not Applicable

Axsetupsp.exe

6.0.1108.2379

1,390,832

02-Oct-2012

18:17

x86

Axutillib.dll

6.0.1108.806

821,480

22-May-2012

04:06

x86

Microsoft.dynamics.servicing.operations.dll

6.0.888.436

35,752

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

382,848

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

378,752

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

407,424

22-May-2012

04:06

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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