AX client crashes when user enters Alt and Tab key in order in Microsoft Dynamics AX 2012 R2

This article applies to Microsoft Dynamics AX for all regions.

Symptoms

AX client crashes when user enters Alt and Tab key in order in Microsoft Dynamics AX 2012 R2.

Resolution

The changes in the hotfix include avoiding null key code adding during client initialization.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+ContactsCustomers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.


Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 R2 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Aximpactanalysis.exe

Not Applicable

62,144

19-Feb-2014

16:24

x86

Axupdate.exe

Not Applicable

61,616

19-Feb-2014

16:24

x86

Dynamicsax2012r2-kb2983234.exe

6.3.15.0

273,366,216

08-Jul-2014

09:35

x86

Licensetermsar.rtf

Not Applicable

2,173

19-Feb-2014

16:24

Not Applicable

Licensetermscs.rtf

Not Applicable

91,247

19-Feb-2014

16:24

Not Applicable

Licensetermsda.rtf

Not Applicable

101,181

19-Feb-2014

16:24

Not Applicable

Licensetermsde.rtf

Not Applicable

116,642

19-Feb-2014

16:24

Not Applicable

Licensetermsen.rtf

Not Applicable

102,374

19-Feb-2014

16:24

Not Applicable

Licensetermses.rtf

Not Applicable

96,985

19-Feb-2014

16:24

Not Applicable

Licensetermset.rtf

Not Applicable

102,895

19-Feb-2014

16:24

Not Applicable

Licensetermsfi.rtf

Not Applicable

106,101

19-Feb-2014

16:24

Not Applicable

Licensetermsfr.rtf

Not Applicable

130,011

19-Feb-2014

16:24

Not Applicable

Licensetermshu.rtf

Not Applicable

93,010

19-Feb-2014

16:24

Not Applicable

Licensetermsis.rtf

Not Applicable

36,458

19-Feb-2014

16:24

Not Applicable

Licensetermsit.rtf

Not Applicable

115,086

19-Feb-2014

16:24

Not Applicable

Licensetermsja.rtf

Not Applicable

105,917

19-Feb-2014

16:24

Not Applicable

Licensetermslt.rtf

Not Applicable

122,674

19-Feb-2014

16:24

Not Applicable

Licensetermslv.rtf

Not Applicable

105,401

19-Feb-2014

16:24

Not Applicable

Licensetermsnb-no.rtf

Not Applicable

115,700

19-Feb-2014

16:24

Not Applicable

Licensetermsnl.rtf

Not Applicable

110,040

19-Feb-2014

16:24

Not Applicable

Licensetermspl.rtf

Not Applicable

116,322

19-Feb-2014

16:24

Not Applicable

Licensetermspt-br.rtf

Not Applicable

101,514

19-Feb-2014

16:24

Not Applicable

Licensetermsru.rtf

Not Applicable

148,577

19-Feb-2014

16:24

Not Applicable

Licensetermssv.rtf

Not Applicable

115,453

19-Feb-2014

16:24

Not Applicable

Licensetermsth.rtf

Not Applicable

153,768

19-Feb-2014

16:24

Not Applicable

Licensetermszh-hans.rtf

Not Applicable

99,245

19-Feb-2014

16:24

Not Applicable

Clientoba32.msp

Not Applicable

38,031,360

08-Jul-2014

09:21

Not Applicable

Clientoba64.msp

Not Applicable

38,199,296

08-Jul-2014

09:21

Not Applicable

Commercedataexchangereal-timeservice.msp

Not Applicable

159,744

08-Jul-2014

09:21

Not Applicable

Commercedataexchangesynchservice32.msp

Not Applicable

196,608

08-Jul-2014

09:21

Not Applicable

Commercedataexchangesynchservice64.msp

Not Applicable

196,608

08-Jul-2014

09:21

Not Applicable

Components32.msp

Not Applicable

25,657,344

08-Jul-2014

09:21

Not Applicable

Components64.msp

Not Applicable

43,634,688

08-Jul-2014

09:21

Not Applicable

Dixf_service_x64.msp

Not Applicable

262,144

08-Jul-2014

09:21

Not Applicable

Dixf_service_x86.msp

Not Applicable

262,144

08-Jul-2014

09:21

Not Applicable

Objectserver32.msp

Not Applicable

16,359,424

08-Jul-2014

09:21

Not Applicable

Objectserver64.msp

Not Applicable

24,440,832

08-Jul-2014

09:21

Not Applicable

Retaildatabaseutility.msp

Not Applicable

663,552

08-Jul-2014

09:21

Not Applicable

Retailheadquarters32.msp

Not Applicable

3,072,000

08-Jul-2014

09:21

Not Applicable

Retailheadquarters64.msp

Not Applicable

3,072,000

08-Jul-2014

09:21

Not Applicable

Retailonlinechannel.msp

Not Applicable

2,764,800

08-Jul-2014

09:21

Not Applicable

Retailpos.msp

Not Applicable

7,557,120

08-Jul-2014

09:21

Not Applicable

Retailposplugins.msp

Not Applicable

48,906,240

08-Jul-2014

09:21

Not Applicable

Setupsupport32.msp

Not Applicable

7,614,464

08-Jul-2014

09:21

Not Applicable

Setupsupport64.msp

Not Applicable

15,097,856

08-Jul-2014

09:21

Not Applicable

Axsetupsp.exe

6.2.1000.5369

1,878,704

19-Feb-2014

16:24

x86

Axsetupsplib.dll

6.2.1000.5369

79,544

19-Feb-2014

16:24

x86

Axsetupui.exe

6.2.1000.5369

211,632

19-Feb-2014

16:24

x86

Axutillib.dll

6.2.120.0

929,960

08-Jul-2014

09:19

x86

Microsoft.dynamics.servicing.operations.dll

6.2.1000.3174

41,712

19-Feb-2014

16:24

x86

Axsetupsp.resources.dll

6.2.147.8303

387,768

08-Jul-2014

09:20

x86

Axsetupsp.resources.dll

6.2.147.8303

375,480

08-Jul-2014

09:20

x86

Axsetupsp.resources.dll

6.2.147.8303

375,480

08-Jul-2014

09:20

x86

Axsetupsp.resources.dll

6.2.147.8303

379,576

08-Jul-2014

09:20

x86

Axsetupsp.resources.dll

6.2.147.8303

379,576

08-Jul-2014

09:20

x86

Axsetupsp.resources.dll

6.2.147.8303

371,384

08-Jul-2014

09:20

x86

Axsetupsp.resources.dll

6.2.147.8303

375,480

08-Jul-2014

09:20

x86

Axsetupsp.resources.dll

6.2.147.8303

383,672

08-Jul-2014

09:20

x86

Axsetupsp.resources.dll

6.2.147.8303

395,960

08-Jul-2014

09:20

x86

Axsetupsp.resources.dll

6.2.147.8303

375,480

08-Jul-2014

09:20

x86

Axsetupsp.resources.dll

6.2.147.8303

379,576

08-Jul-2014

09:20

x86

Axsetupsp.resources.dll

6.2.147.8303

387,768

08-Jul-2014

09:20

x86

Axsetupsp.resources.dll

6.2.147.8303

375,480

08-Jul-2014

09:20

x86

Axsetupsp.resources.dll

6.2.147.8303

375,480

08-Jul-2014

09:20

x86

Axsetupsp.resources.dll

6.2.147.8303

375,480

08-Jul-2014

09:20

x86

Axsetupsp.resources.dll

6.2.147.8303

379,576

08-Jul-2014

09:20

x86

Axsetupsp.resources.dll

6.2.147.8303

379,576

08-Jul-2014

09:20

x86

Axsetupsp.resources.dll

6.2.147.8303

379,576

08-Jul-2014

09:20

x86

Axsetupsp.resources.dll

6.2.147.8303

395,960

08-Jul-2014

09:20

x86

Axsetupsp.resources.dll

6.2.147.8303

375,480

08-Jul-2014

09:20

x86

Axsetupsp.resources.dll

6.2.147.8303

416,440

08-Jul-2014

09:20

x86

Axsetupsp.resources.dll

6.2.147.8303

371,384

08-Jul-2014

09:20

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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