Black screen when Windows 10 restarts after a Windows update on some OEM factory-imaged devices

Symptoms

When restarting Windows 10 Version 1703 after a Microsoft Store application update is installed, some Windows 10 devices may experience a black screen for 5-10 minutes. This occurs because the devices have OEM factory images that were released with registry keys that conflict with the app readiness service.

Cause

On some OEM systems, registry keys conflict with the app readiness service. After 5-10 minutes of black screen, the user regains control of their device. This issue is triggered each time Windows is restarted.

Resolution

An update to resolve this issue is now available. We recommend that users who have affected devices apply this update immediately.

How to get this update

This update is available as a Critical download from Windows Update. To get the stand-alone package for this update, go to the Microsoft Update Catalog website.

More Information

If you still experience this issue after you install this update, see the following Knowledge Base article for other possible causes of the black screen:

Troubleshoot black screen or blank screen errors

File information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

x86 Windows 10

File name

File version

File size

Date

Time

Appxframeworkregcleaner.exe

10.0.15063.610

71,488

19-Sep-2017

09:04

 

x64 Windows 10

File name

File version

File size

Date

Time

Appxframeworkregcleaner.exe

10.0.15063.610

71,488

19-Sep-2017

09:04

 

Additional file information of x86 Windows 10

File property

Value

File name

Update.mum

File version

Not applicable

File size

4,892

Date (UTC)

19-Sep-2017

Time (UTC)

22:40

Platform

Not applicable

File name

X86_a8be9068149f92cccd7786472c42dca8_31bf3856ad364e35_10.0.15063.610_none_abcacb5894be1401.manifest

File version

Not applicable

File size

721

Date (UTC)

19-Sep-2017

Time (UTC)

22:40

Platform

Not applicable

File name

X86_microsoft-windows-o..frameworkregcleaner_31bf3856ad364e35_10.0.15063.610_none_8efc1c98bdce3c60.manifest

File version

Not applicable

File size

441

Date (UTC)

17-Sep-2017

Time (UTC)

04:48

Platform

Not applicable

 

Additional file information of x64 Windows 10

File property

Value

File name

Amd64_48e17260c0b61b1e9cf404a3c62921df_31bf3856ad364e35_10.0.15063.610_none_dfcc9c568200ca8e.manifest

File version

Not applicable

File size

725

Date (UTC)

19-Sep-2017

Time (UTC)

22:38

Platform

Not applicable

File name

Amd64_microsoft-windows-o..frameworkregcleaner_31bf3856ad364e35_10.0.15063.610_none_eb1ab81c762bad96.manifest

File version

Not applicable

File size

443

Date (UTC)

17-Sep-2017

Time (UTC)

05:10

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

4,934

Date (UTC)

19-Sep-2017

Time (UTC)

22:38

Platform

Not applicable

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