Blank page is displayed when you try to access RemoteApps on a Windows-based RD Web Access server

This article describes an issue in which a blank page is displayed when you try to access RemoteApps on a Windows Server 2012 R2-based or Windows Server 2012-based Remote Desktop Web Access (RD Web Access)server. A hotfix is available to resolve this issue. Before you install this hotfix, see the Prerequisites section.

Symptoms

This issue occurs when you connect to an RD Web Access server that is running Windows Server 2012 R2, and the number of published RemoteApps on the server is greater than 999.

Resolution

Method 1: Windows Update

This update is provided as an Optional update on Windows Update for Windows Server 2012. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Hotfix

To resolve this issue for Windows Server 2012 R2, install the hotfix that is described in this article on the RD Web Access server.

Hotfix information

Important We recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have update 2919355 installed in Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16xxx

    Windows Server 2012

    RTM

    GDR

    6.2.920 0.21xxx

    Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

x64 Windows Server 2012

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Tscpub.mof

Not applicable

14,166

02-Jun-2012

14:31

Not applicable

None

Not applicable

Tscpubwmi.dll

6.2.9200.21585

334,848

08-Aug-2015

03:00

x64

None

Not applicable

Tscpubsvr.dll

6.2.9200.21585

222,720

08-Aug-2015

03:00

x64

None

Not applicable

Tscpubsvr.mof

Not applicable

1,441

02-Jun-2012

14:31

Not applicable

None

Not applicable

Allusers_tswa.log

Not applicable

190

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Aspnetdb.mdf

Not applicable

10,485,760

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Aspnetdb_log.ldf

Not applicable

516,096

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Banner_01.jpg

Not applicable

27,385

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Banner_02.jpg

Not applicable

14,234

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Bar_03.jpg

Not applicable

7,295

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Bg_globe_01.jpg

Not applicable

76,793

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Bottom_left.png

Not applicable

252

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Bottom_mid.png

Not applicable

224

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Bottom_right.png

Not applicable

264

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Clear.gif

Not applicable

43

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Default.aspx

Not applicable

4,423

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Default.aspx.cs

Not applicable

440

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Erroricon.png

Not applicable

2,414

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Folder.png

Not applicable

1,154

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Ivmo.png

Not applicable

668

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Left_mid.png

Not applicable

211

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Logo_01.png

Not applicable

3,492

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Logo_02.png

Not applicable

7,084

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Mslogo_black.png

Not applicable

3,664

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Rapwait.gif

Not applicable

3,124

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Renderfail.css

Not applicable

181

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Renderscripts.js

Not applicable

24,640

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Right_mid.png

Not applicable

214

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Site.xsl

Not applicable

34,343

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Top_left.png

Not applicable

234

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Top_mid.png

Not applicable

206

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Top_right.png

Not applicable

271

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Tscpubstub.dll

6.2.9200.21585

37,888

08-Aug-2015

03:00

x64

SPO

AMD64_TSP

Tscpubstub.mof

Not applicable

1,426

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Tsportalwebpart.dll

6.2.9200.21585

413,184

08-Aug-2015

04:48

x86

SPO

AMD64_TSP

Tspubfilter.dll

6.2.9200.16384

13,312

26-Jul-2012

03:07

x64

SPO

AMD64_TSP

Tspubfilter.mof

Not applicable

1,451

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Tswa_migplugin.dll

6.2.9200.21585

146,432

08-Aug-2015

03:00

x64

SPO

AMD64_TSP

Tswebaccess.xml

Not applicable

361

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Tswf.xsd

Not applicable

8,655

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Up.png

Not applicable

2,321

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Warning24.png

Not applicable

1,221

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Web.config

Not applicable

5,052

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Webfeed.aspx

Not applicable

108

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Webfeed.aspx.cs

Not applicable

3,891

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP

Ws_h_c.png

Not applicable

4,056

02-Jun-2012

14:31

Not applicable

SPO

AMD64_TSP


Notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

x64 Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Tscpub.mof

Not applicable

14,166

18-Jun-2013

14:49

Not applicable

None

Not applicable

Tscpubwmi.dll

6.3.9600.17901

357,888

09-Jun-2015

21:40

x64

None

Not applicable

Tscpubsvr.dll

6.3.9600.17901

241,152

09-Jun-2015

21:29

x64

None

Not applicable

Tscpubsvr.mof

Not applicable

1,441

18-Jun-2013

14:49

Not applicable

None

Not applicable

Allusers_tswa.log

Not applicable

190

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Aspnetdb.mdf

Not applicable

10,485,760

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Aspnetdb_log.ldf

Not applicable

516,096

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Banner_01.jpg

Not applicable

27,385

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Banner_02.jpg

Not applicable

14,234

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Bar_03.jpg

Not applicable

7,295

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Bg_globe_01.jpg

Not applicable

76,793

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Bottom_left.png

Not applicable

252

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Bottom_mid.png

Not applicable

224

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Bottom_right.png

Not applicable

264

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Clear.gif

Not applicable

43

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Default.aspx

Not applicable

4,423

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Default.aspx.cs

Not applicable

440

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Erroricon.png

Not applicable

2,414

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Folder.png

Not applicable

1,154

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Ivmo.png

Not applicable

668

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Left_mid.png

Not applicable

211

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Logo_01.png

Not applicable

3,492

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Logo_02.png

Not applicable

7,084

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Mslogo_black.png

Not applicable

3,519

21-Jun-2013

07:49

Not applicable

SPO

AMD64_TSP

Rapwait.gif

Not applicable

3,124

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Renderfail.css

Not applicable

181

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Renderscripts.js

Not applicable

19,396

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Right_mid.png

Not applicable

214

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Site.xsl

Not applicable

34,652

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Top_left.png

Not applicable

234

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Top_mid.png

Not applicable

206

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Top_right.png

Not applicable

271

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Tscpubstub.dll

6.3.9600.17901

38,400

09-Jun-2015

21:57

x64

SPO

AMD64_TSP

Tscpubstub.mof

Not applicable

1,426

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Tsportalwebpart.dll

6.3.9600.17901

412,160

10-Jun-2015

11:57

x86

SPO

AMD64_TSP

Tspubfilter.dll

6.3.9600.17901

13,824

09-Jun-2015

21:37

x64

SPO

AMD64_TSP

Tspubfilter.mof

Not applicable

1,451

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Tswa_migplugin.dll

6.3.9600.17901

145,920

09-Jun-2015

22:08

x64

SPO

AMD64_TSP

Tswebaccess.xml

Not applicable

361

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Tswf.xsd

Not applicable

8,716

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Up.png

Not applicable

2,321

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Warning24.png

Not applicable

1,221

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Web.config

Not applicable

5,058

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Webfeed.aspx

Not applicable

118

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Webfeed.aspx.cs

Not applicable

4,209

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Webscripts-domain.js

Not applicable

6,195

18-Jun-2013

14:49

Not applicable

SPO

AMD64_TSP

Ws_h_c.png

Not applicable

4,558

21-Jun-2013

07:49

Not applicable

SPO

AMD64_TSP


x64 Windows Server 2012

File property

Value

File name

Amd64_4269a856dd5ff5ee6e3bb9dc367e0707_31bf3856ad364e35_6.2.9200.21585_none_eaeb09c11599c69d.manifest

File version

Not applicable

File size

689

Date (UTC)

08-Aug-2015

Time (UTC)

08:34

Platform

Not applicable

File name

Amd64_483c0dbb718cdb695e72c3f7e0fffc46_31bf3856ad364e35_6.2.9200.21585_none_9b4c62b8af8a1bf1.manifest

File version

Not applicable

File size

726

Date (UTC)

08-Aug-2015

Time (UTC)

08:34

Platform

Not applicable

File name

Amd64_82b0a7b93ccc18939e48edaa6843dc2e_31bf3856ad364e35_6.2.9200.21585_none_e4e27369a4a4a231.manifest

File version

Not applicable

File size

725

Date (UTC)

08-Aug-2015

Time (UTC)

08:34

Platform

Not applicable

File name

Amd64_microsoft-windows-t..es-cpub-wmiprovider_31bf3856ad364e35_6.2.9200.21585_none_a668a1c81cf714f2.manifest

File version

Not applicable

File size

14,976

Date (UTC)

08-Aug-2015

Time (UTC)

04:55

Platform

Not applicable

File name

Amd64_microsoft-windows-t..s-centralpublishing_31bf3856ad364e35_6.2.9200.21585_none_46d8f2d7e370fba5.manifest

File version

Not applicable

File size

29,345

Date (UTC)

08-Aug-2015

Time (UTC)

04:55

Platform

Not applicable

File name

Amd64_tsportalwebpart_31bf3856ad364e35_6.2.9200.21585_none_8dea21bd927c3139.manifest

File version

Not applicable

File size

43,291

Date (UTC)

08-Aug-2015

Time (UTC)

08:34

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,835

Date (UTC)

08-Aug-2015

Time (UTC)

08:34

Platform

Not applicable

x64 Windows Server 2012 R2

File property

Value

File name

Amd64_a60a896f664dcaa6ef592b37d3917bc9_31bf3856ad364e35_6.3.9600.17901_none_ced93444392eaa5c.manifest

File version

Not applicable

File size

725

Date (UTC)

10-Jun-2015

Time (UTC)

12:03

Platform

Not applicable

File name

Amd64_c5e08a9ca3c1db4a97746ae36f2734f3_31bf3856ad364e35_6.3.9600.17901_none_b96aa99a55f5674d.manifest

File version

Not applicable

File size

689

Date (UTC)

10-Jun-2015

Time (UTC)

12:03

Platform

Not applicable

File name

Amd64_deb9d9b1a37b5a447d8e19b8fd90e35a_31bf3856ad364e35_6.3.9600.17901_none_d6491ed1f68c3f81.manifest

File version

Not applicable

File size

726

Date (UTC)

10-Jun-2015

Time (UTC)

12:03

Platform

Not applicable

File name

Amd64_microsoft-windows-t..es-cpub-wmiprovider_31bf3856ad364e35_6.3.9600.17901_none_3e2645594dcef284.manifest

File version

Not applicable

File size

15,006

Date (UTC)

09-Jun-2015

Time (UTC)

23:45

Platform

Not applicable

File name

Amd64_microsoft-windows-t..s-centralpublishing_31bf3856ad364e35_6.3.9600.17901_none_de9696691448d937.manifest

File version

Not applicable

File size

29,375

Date (UTC)

09-Jun-2015

Time (UTC)

23:45

Platform

Not applicable

File name

Amd64_tsportalwebpart_31bf3856ad364e35_6.3.9600.17901_none_25a7c54ec3540ecb.manifest

File version

Not applicable

File size

44,187

Date (UTC)

10-Jun-2015

Time (UTC)

12:03

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,835

Date (UTC)

10-Jun-2015

Time (UTC)

12:03

Platform

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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