This article describes an issue in which a blank page is displayed when you try to access RemoteApps on a Windows Server 2012 R2-based or Windows Server 2012-based Remote Desktop Web Access (RD Web Access)server. A hotfix is available to resolve this issue. Before you install this hotfix, see the Prerequisites section.
Symptoms
This issue occurs when you connect to an RD Web Access server that is running Windows Server 2012 R2, and the number of published RemoteApps on the server is greater than 999.
Resolution
Method 1: Windows Update
This update is provided as an Optional update on Windows Update for Windows Server 2012. For more information on how to run Windows Update, see How to get an update through Windows Update.
Method 2: Hotfix
To resolve this issue for Windows Server 2012 R2, install the hotfix that is described in this article on the RD Web Access server.
Hotfix information
Important We recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must have update 2919355 installed in Windows Server 2012 R2.
Registry information
To use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirement
You may have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File Information
The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.
Notes
-
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.2.920 0.16xxx
Windows Server 2012
RTM
GDR
6.2.920 0.21xxx
Windows Server 2012
RTM
LDR
-
GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x64 Windows Server 2012
|
File name |
File version |
File size |
Date |
Time |
Platform |
SP requirement |
Service branch |
|---|---|---|---|---|---|---|---|
|
Tscpub.mof |
Not applicable |
14,166 |
02-Jun-2012 |
14:31 |
Not applicable |
None |
Not applicable |
|
Tscpubwmi.dll |
6.2.9200.21585 |
334,848 |
08-Aug-2015 |
03:00 |
x64 |
None |
Not applicable |
|
Tscpubsvr.dll |
6.2.9200.21585 |
222,720 |
08-Aug-2015 |
03:00 |
x64 |
None |
Not applicable |
|
Tscpubsvr.mof |
Not applicable |
1,441 |
02-Jun-2012 |
14:31 |
Not applicable |
None |
Not applicable |
|
Allusers_tswa.log |
Not applicable |
190 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Aspnetdb.mdf |
Not applicable |
10,485,760 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Aspnetdb_log.ldf |
Not applicable |
516,096 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Banner_01.jpg |
Not applicable |
27,385 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Banner_02.jpg |
Not applicable |
14,234 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Bar_03.jpg |
Not applicable |
7,295 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Bg_globe_01.jpg |
Not applicable |
76,793 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Bottom_left.png |
Not applicable |
252 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Bottom_mid.png |
Not applicable |
224 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Bottom_right.png |
Not applicable |
264 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Clear.gif |
Not applicable |
43 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Default.aspx |
Not applicable |
4,423 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Default.aspx.cs |
Not applicable |
440 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Erroricon.png |
Not applicable |
2,414 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Folder.png |
Not applicable |
1,154 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Ivmo.png |
Not applicable |
668 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Left_mid.png |
Not applicable |
211 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Logo_01.png |
Not applicable |
3,492 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Logo_02.png |
Not applicable |
7,084 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Mslogo_black.png |
Not applicable |
3,664 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Rapwait.gif |
Not applicable |
3,124 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Renderfail.css |
Not applicable |
181 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Renderscripts.js |
Not applicable |
24,640 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Right_mid.png |
Not applicable |
214 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Site.xsl |
Not applicable |
34,343 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Top_left.png |
Not applicable |
234 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Top_mid.png |
Not applicable |
206 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Top_right.png |
Not applicable |
271 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Tscpubstub.dll |
6.2.9200.21585 |
37,888 |
08-Aug-2015 |
03:00 |
x64 |
SPO |
AMD64_TSP |
|
Tscpubstub.mof |
Not applicable |
1,426 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Tsportalwebpart.dll |
6.2.9200.21585 |
413,184 |
08-Aug-2015 |
04:48 |
x86 |
SPO |
AMD64_TSP |
|
Tspubfilter.dll |
6.2.9200.16384 |
13,312 |
26-Jul-2012 |
03:07 |
x64 |
SPO |
AMD64_TSP |
|
Tspubfilter.mof |
Not applicable |
1,451 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Tswa_migplugin.dll |
6.2.9200.21585 |
146,432 |
08-Aug-2015 |
03:00 |
x64 |
SPO |
AMD64_TSP |
|
Tswebaccess.xml |
Not applicable |
361 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Tswf.xsd |
Not applicable |
8,655 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Up.png |
Not applicable |
2,321 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Warning24.png |
Not applicable |
1,221 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Web.config |
Not applicable |
5,052 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Webfeed.aspx |
Not applicable |
108 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Webfeed.aspx.cs |
Not applicable |
3,891 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
|
Ws_h_c.png |
Not applicable |
4,056 |
02-Jun-2012 |
14:31 |
Not applicable |
SPO |
AMD64_TSP |
Notes
-
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.3.960 0.17 xxx
Windows Server 2012 R2
RTM
GDR
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x64 Windows Server 2012 R2
|
File name |
File version |
File size |
Date |
Time |
Platform |
SP requirement |
Service branch |
|---|---|---|---|---|---|---|---|
|
Tscpub.mof |
Not applicable |
14,166 |
18-Jun-2013 |
14:49 |
Not applicable |
None |
Not applicable |
|
Tscpubwmi.dll |
6.3.9600.17901 |
357,888 |
09-Jun-2015 |
21:40 |
x64 |
None |
Not applicable |
|
Tscpubsvr.dll |
6.3.9600.17901 |
241,152 |
09-Jun-2015 |
21:29 |
x64 |
None |
Not applicable |
|
Tscpubsvr.mof |
Not applicable |
1,441 |
18-Jun-2013 |
14:49 |
Not applicable |
None |
Not applicable |
|
Allusers_tswa.log |
Not applicable |
190 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Aspnetdb.mdf |
Not applicable |
10,485,760 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Aspnetdb_log.ldf |
Not applicable |
516,096 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Banner_01.jpg |
Not applicable |
27,385 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Banner_02.jpg |
Not applicable |
14,234 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Bar_03.jpg |
Not applicable |
7,295 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Bg_globe_01.jpg |
Not applicable |
76,793 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Bottom_left.png |
Not applicable |
252 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Bottom_mid.png |
Not applicable |
224 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Bottom_right.png |
Not applicable |
264 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Clear.gif |
Not applicable |
43 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Default.aspx |
Not applicable |
4,423 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Default.aspx.cs |
Not applicable |
440 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Erroricon.png |
Not applicable |
2,414 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Folder.png |
Not applicable |
1,154 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Ivmo.png |
Not applicable |
668 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Left_mid.png |
Not applicable |
211 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Logo_01.png |
Not applicable |
3,492 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Logo_02.png |
Not applicable |
7,084 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Mslogo_black.png |
Not applicable |
3,519 |
21-Jun-2013 |
07:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Rapwait.gif |
Not applicable |
3,124 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Renderfail.css |
Not applicable |
181 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Renderscripts.js |
Not applicable |
19,396 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Right_mid.png |
Not applicable |
214 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Site.xsl |
Not applicable |
34,652 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Top_left.png |
Not applicable |
234 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Top_mid.png |
Not applicable |
206 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Top_right.png |
Not applicable |
271 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Tscpubstub.dll |
6.3.9600.17901 |
38,400 |
09-Jun-2015 |
21:57 |
x64 |
SPO |
AMD64_TSP |
|
Tscpubstub.mof |
Not applicable |
1,426 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Tsportalwebpart.dll |
6.3.9600.17901 |
412,160 |
10-Jun-2015 |
11:57 |
x86 |
SPO |
AMD64_TSP |
|
Tspubfilter.dll |
6.3.9600.17901 |
13,824 |
09-Jun-2015 |
21:37 |
x64 |
SPO |
AMD64_TSP |
|
Tspubfilter.mof |
Not applicable |
1,451 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Tswa_migplugin.dll |
6.3.9600.17901 |
145,920 |
09-Jun-2015 |
22:08 |
x64 |
SPO |
AMD64_TSP |
|
Tswebaccess.xml |
Not applicable |
361 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Tswf.xsd |
Not applicable |
8,716 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Up.png |
Not applicable |
2,321 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Warning24.png |
Not applicable |
1,221 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Web.config |
Not applicable |
5,058 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Webfeed.aspx |
Not applicable |
118 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Webfeed.aspx.cs |
Not applicable |
4,209 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Webscripts-domain.js |
Not applicable |
6,195 |
18-Jun-2013 |
14:49 |
Not applicable |
SPO |
AMD64_TSP |
|
Ws_h_c.png |
Not applicable |
4,558 |
21-Jun-2013 |
07:49 |
Not applicable |
SPO |
AMD64_TSP |
x64 Windows Server 2012
|
File property |
Value |
|---|---|
|
File name |
Amd64_4269a856dd5ff5ee6e3bb9dc367e0707_31bf3856ad364e35_6.2.9200.21585_none_eaeb09c11599c69d.manifest |
|
File version |
Not applicable |
|
File size |
689 |
|
Date (UTC) |
08-Aug-2015 |
|
Time (UTC) |
08:34 |
|
Platform |
Not applicable |
|
File name |
Amd64_483c0dbb718cdb695e72c3f7e0fffc46_31bf3856ad364e35_6.2.9200.21585_none_9b4c62b8af8a1bf1.manifest |
|
File version |
Not applicable |
|
File size |
726 |
|
Date (UTC) |
08-Aug-2015 |
|
Time (UTC) |
08:34 |
|
Platform |
Not applicable |
|
File name |
Amd64_82b0a7b93ccc18939e48edaa6843dc2e_31bf3856ad364e35_6.2.9200.21585_none_e4e27369a4a4a231.manifest |
|
File version |
Not applicable |
|
File size |
725 |
|
Date (UTC) |
08-Aug-2015 |
|
Time (UTC) |
08:34 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-t..es-cpub-wmiprovider_31bf3856ad364e35_6.2.9200.21585_none_a668a1c81cf714f2.manifest |
|
File version |
Not applicable |
|
File size |
14,976 |
|
Date (UTC) |
08-Aug-2015 |
|
Time (UTC) |
04:55 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-t..s-centralpublishing_31bf3856ad364e35_6.2.9200.21585_none_46d8f2d7e370fba5.manifest |
|
File version |
Not applicable |
|
File size |
29,345 |
|
Date (UTC) |
08-Aug-2015 |
|
Time (UTC) |
04:55 |
|
Platform |
Not applicable |
|
File name |
Amd64_tsportalwebpart_31bf3856ad364e35_6.2.9200.21585_none_8dea21bd927c3139.manifest |
|
File version |
Not applicable |
|
File size |
43,291 |
|
Date (UTC) |
08-Aug-2015 |
|
Time (UTC) |
08:34 |
|
Platform |
Not applicable |
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
1,835 |
|
Date (UTC) |
08-Aug-2015 |
|
Time (UTC) |
08:34 |
|
Platform |
Not applicable |
x64 Windows Server 2012 R2
|
File property |
Value |
|---|---|
|
File name |
Amd64_a60a896f664dcaa6ef592b37d3917bc9_31bf3856ad364e35_6.3.9600.17901_none_ced93444392eaa5c.manifest |
|
File version |
Not applicable |
|
File size |
725 |
|
Date (UTC) |
10-Jun-2015 |
|
Time (UTC) |
12:03 |
|
Platform |
Not applicable |
|
File name |
Amd64_c5e08a9ca3c1db4a97746ae36f2734f3_31bf3856ad364e35_6.3.9600.17901_none_b96aa99a55f5674d.manifest |
|
File version |
Not applicable |
|
File size |
689 |
|
Date (UTC) |
10-Jun-2015 |
|
Time (UTC) |
12:03 |
|
Platform |
Not applicable |
|
File name |
Amd64_deb9d9b1a37b5a447d8e19b8fd90e35a_31bf3856ad364e35_6.3.9600.17901_none_d6491ed1f68c3f81.manifest |
|
File version |
Not applicable |
|
File size |
726 |
|
Date (UTC) |
10-Jun-2015 |
|
Time (UTC) |
12:03 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-t..es-cpub-wmiprovider_31bf3856ad364e35_6.3.9600.17901_none_3e2645594dcef284.manifest |
|
File version |
Not applicable |
|
File size |
15,006 |
|
Date (UTC) |
09-Jun-2015 |
|
Time (UTC) |
23:45 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-t..s-centralpublishing_31bf3856ad364e35_6.3.9600.17901_none_de9696691448d937.manifest |
|
File version |
Not applicable |
|
File size |
29,375 |
|
Date (UTC) |
09-Jun-2015 |
|
Time (UTC) |
23:45 |
|
Platform |
Not applicable |
|
File name |
Amd64_tsportalwebpart_31bf3856ad364e35_6.3.9600.17901_none_25a7c54ec3540ecb.manifest |
|
File version |
Not applicable |
|
File size |
44,187 |
|
Date (UTC) |
10-Jun-2015 |
|
Time (UTC) |
12:03 |
|
Platform |
Not applicable |
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
1,835 |
|
Date (UTC) |
10-Jun-2015 |
|
Time (UTC) |
12:03 |
|
Platform |
Not applicable |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See the terminology that Microsoft uses to describe software updates.
