Symptoms

Assume that you use Internet Explorer 11 or Internet Explorer 10 on a Windows 7-based computer in an environment that uses the BranchCache service. In this scenario, you cannot use the BranchCache service.

Cause

This issue occurs because Windows 7 performs an incorrect licensing check. Therefore, no BranchCache modules are loaded in Internet Explorer.

Resolution

Update information

To resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, go to Microsoft Update.

For technical information about the most recent cumulative security update for Internet Explorer, go to the following Microsoft website:

http://www.microsoft.com/technet/security/current.aspxNote This update was first included in security update 2969262.

2969262 MS14-035: Cumulative Security Update for Internet Explorer: June 10, 2014

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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