Symptoms

In a Microsoft Skype for Business Server 2019 or Skype for Business Server 2015 environment, consider the following scenarios after you configure User A for Location-Based Routing (LBR):


Scenario 1:

  • User A signs out of all clients.

  • User B makes an inbound PSTN call to User A.


Scenario 2:

  • User A sets up call forwarding to send all calls to voice mail.

  • User A then signs out of all clients.


Scenario 3:

  • User A sets up call forwarding to an external mobile phone number.

  • User A then signs out of all clients.


In all scenarios, an inbound call will hear a fast busy. The caller isn't routed to voice mail or not forwarded to the external number.

Resolution

To fix this issue, install one of the following updates:

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