Symptoms
Consider the following scenario:
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You deploy the Response Groups feature in a Microsoft Lync Server 2013 environment.
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You configure a Response Group agent group, queue, and workflow. The workflow has a telephone number and an Session Initiation Protocol (SIP) address.
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A user signs in to Lync 2013 and then adds the Response Group to a group.
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The user tries to forward a call to the Response Group. To do this, the user follows these steps:
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In the CALL FORWARDING OFF list, select Forward Calls To and then click New Number or Contact.
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In the Forward Calls window, click the contact of the Response Group.
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In this scenario, the OK button in the Forward Calls window is unavailable. The window displays the following message:
If OK isn't enabled, you've picked one or more contacts who can't participate in this activity.
Resolution
To resolve this issue, install the following update:
2880474 Description of the Lync 2013 update: April 2014
