Symptoms

When you have a Windows Server 2008 R2 Service Pack 1 (SP1)-based computer in an Active Directory domain environment, you cannot log on to the computer by using a domain user account. Additionally, when you ping the computer from other computers in the network, no response is returned.

Note You can log on to the computer by using a local user account.

Cause

This issue occurs because of a shutdown race condition.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 R2 file information notes Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    1.22xxx

    Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Winrm.cmd

Not applicable

35

10-Jun-2009

21:00

Not applicable

Winrm.vbs

Not applicable

201,034

10-Jun-2009

21:00

Not applicable

Wsmanconfig_schema.xml

Not applicable

4,675

10-Jun-2009

21:00

Not applicable

Wsmanhttpconfig.exe

6.1.7601.22346

267,264

03-Jun-2013

03:25

x64

Wsmanmigrationplugin.dll

6.1.7601.22346

347,136

03-Jun-2013

05:17

x64

Wsmauto.dll

6.1.7601.22346

182,272

03-Jun-2013

05:17

x64

Wsmauto.mof

Not applicable

4,430

10-Jun-2009

21:00

Not applicable

Wsmplpxy.dll

6.1.7600.16385

13,312

14-Jul-2009

01:41

x64

Wsmprovhost.exe

6.1.7600.16385

13,824

14-Jul-2009

01:39

x64

Wsmpty.xsl

Not applicable

1,559

10-Jun-2009

21:00

Not applicable

Wsmres.dll

6.1.7600.16385

54,272

14-Jul-2009

01:34

x64

Wsmsvc.dll

6.1.7601.22346

2,024,448

03-Jun-2013

05:17

x64

Wsmtxt.xsl

Not applicable

2,426

10-Jun-2009

21:00

Not applicable

Wsmwmipl.dll

6.1.7601.22346

311,296

03-Jun-2013

05:17

x64

Winrm.cmd

Not applicable

35

10-Jun-2009

21:40

Not applicable

Winrm.vbs

Not applicable

201,034

10-Jun-2009

21:40

Not applicable

Wsmanconfig_schema.xml

Not applicable

4,675

10-Jun-2009

21:40

Not applicable

Wsmanhttpconfig.exe

6.1.7601.22346

199,168

03-Jun-2013

03:23

x86

Wsmanmigrationplugin.dll

6.1.7601.22346

249,344

03-Jun-2013

05:01

x86

Wsmauto.dll

6.1.7601.22346

146,944

03-Jun-2013

05:01

x86

Wsmauto.mof

Not applicable

4,430

10-Jun-2009

21:40

Not applicable

Wsmplpxy.dll

6.1.7600.16385

10,752

14-Jul-2009

01:16

x86

Wsmprovhost.exe

6.1.7600.16385

12,288

14-Jul-2009

01:14

x86

Wsmpty.xsl

Not applicable

1,559

10-Jun-2009

21:40

Not applicable

Wsmres.dll

6.1.7600.16385

54,272

14-Jul-2009

01:11

x86

Wsmsvc.dll

6.1.7601.22346

1,179,136

03-Jun-2013

05:01

x86

Wsmtxt.xsl

Not applicable

2,426

10-Jun-2009

21:40

Not applicable

Wsmwmipl.dll

6.1.7601.22346

214,528

03-Jun-2013

05:01

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Winrm.cmd

Not applicable

35

10-Jun-2009

21:07

Not applicable

Winrm.vbs

Not applicable

201,034

10-Jun-2009

21:07

Not applicable

Wsmanconfig_schema.xml

Not applicable

4,675

10-Jun-2009

21:07

Not applicable

Wsmanhttpconfig.exe

6.1.7601.22346

518,144

03-Jun-2013

03:01

IA-64

Wsmanmigrationplugin.dll

6.1.7601.22346

673,280

03-Jun-2013

04:32

IA-64

Wsmauto.dll

6.1.7601.22346

394,752

03-Jun-2013

04:32

IA-64

Wsmauto.mof

Not applicable

4,430

10-Jun-2009

21:06

Not applicable

Wsmplpxy.dll

6.1.7600.16385

21,504

14-Jul-2009

01:50

IA-64

Wsmprovhost.exe

6.1.7600.16385

34,304

14-Jul-2009

01:45

IA-64

Wsmpty.xsl

Not applicable

1,559

10-Jun-2009

21:07

Not applicable

Wsmres.dll

6.1.7600.16385

54,272

14-Jul-2009

01:43

IA-64

Wsmsvc.dll

6.1.7601.22346

3,581,952

03-Jun-2013

04:32

IA-64

Wsmtxt.xsl

Not applicable

2,426

10-Jun-2009

21:07

Not applicable

Wsmwmipl.dll

6.1.7601.22346

612,864

03-Jun-2013

04:32

IA-64

Winrm.cmd

Not applicable

35

10-Jun-2009

21:40

Not applicable

Winrm.vbs

Not applicable

201,034

10-Jun-2009

21:40

Not applicable

Wsmanconfig_schema.xml

Not applicable

4,675

10-Jun-2009

21:40

Not applicable

Wsmanhttpconfig.exe

6.1.7601.22346

199,168

03-Jun-2013

03:23

x86

Wsmanmigrationplugin.dll

6.1.7601.22346

249,344

03-Jun-2013

05:01

x86

Wsmauto.dll

6.1.7601.22346

146,944

03-Jun-2013

05:01

x86

Wsmauto.mof

Not applicable

4,430

10-Jun-2009

21:40

Not applicable

Wsmplpxy.dll

6.1.7600.16385

10,752

14-Jul-2009

01:16

x86

Wsmprovhost.exe

6.1.7600.16385

12,288

14-Jul-2009

01:14

x86

Wsmpty.xsl

Not applicable

1,559

10-Jun-2009

21:40

Not applicable

Wsmres.dll

6.1.7600.16385

54,272

14-Jul-2009

01:11

x86

Wsmsvc.dll

6.1.7601.22346

1,179,136

03-Jun-2013

05:01

x86

Wsmtxt.xsl

Not applicable

2,426

10-Jun-2009

21:40

Not applicable

Wsmwmipl.dll

6.1.7601.22346

214,528

03-Jun-2013

05:01

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File name

Amd64_9a121545fd9ff81a3c52c5186d2ec526_31bf3856ad364e35_6.1.7601.22346_none_b029c81cf2148dc7.manifest

File version

Not applicable

File size

1,090

Date (UTC)

04-Jun-2013

Time (UTC)

08:17

Platform

Not applicable

File name

Amd64_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7601.22346_none_28f68befdcdb9f0d.manifest

File version

Not applicable

File size

191,908

Date (UTC)

04-Jun-2013

Time (UTC)

08:24

Platform

Not applicable

File name

Wow64_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7601.22346_none_334b3642113c6108.manifest

File version

Not applicable

File size

75,910

Date (UTC)

04-Jun-2013

Time (UTC)

08:24

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_5fb4f66f4adac2b814b72284c63288e4_31bf3856ad364e35_6.1.7601.22346_none_65b6d4330b493a22.manifest

File version

Not applicable

File size

1,088

Date (UTC)

04-Jun-2013

Time (UTC)

08:17

Platform

Not applicable

File name

Ia64_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7601.22346_none_ccd99462247c36d3.manifest

File version

Not applicable

File size

191,906

Date (UTC)

04-Jun-2013

Time (UTC)

08:18

Platform

Not applicable

File name

Wow64_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7601.22346_none_334b3642113c6108.manifest

File version

Not applicable

File size

75,910

Date (UTC)

04-Jun-2013

Time (UTC)

08:18

Platform

Not applicable


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