After you change your user account password, you can't sign in to the Skype for Business (Microsoft Lync 2013) client.

Note The only way to sign in to the client is to manually rename files in the following system folder:



This issue occurs because the Rivst-Shamir-Adleman (RSA) key is not updated as expected.


To fix this issue, install the November 1, 2016, update (KB3127934) for Skype for Business.

Note Lync 2013 was upgraded to Skype for Business in April 2015.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!