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On a Configuration Manager Site server that has the Microsoft Intune Connector role installed, cloud-based users are removed unexpectedly during reinitialization of the Configuration Data replication group. This reinitialization may occur programmatically through the Replication Control Monitor (RCM) component, or it may occur manually by using the Replication Link Analyzer tool. The users are added back to the site database following the next successful synchronization with the Intune service. Before the next successful synchronization occurs, new policies and applications cannot be sent to users, and existing policies are removed. 

Note This issue does not affect stand-alone sites.


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have one of the following installed:

  • Cumulative Update 5 for System Center 2012 R2 Configuration Manager

  • System Center 2012 R2 Configuration Manager Service Pack 1

  • Cumulative Update 1 for System Center 2012 R2 Configuration Manager Service Pack 1

  • System Center 2012 Configuration Manager Service Pack 2

  • Cumulative Update 1 for system Center 2012 Configuration Manager Service Pack 2

Restart information

You do not have to restart the computer after you apply this hotfix.

Note We recommend that you close Configuration Manager Administration Console before you install this hotfix package.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size




Not applicable

4.00 KB




Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


Learn about how to manage Mobile Devices with Configuration Manager and Microsoft Intune.

Learn about the terminology that Microsoft uses to describe software updates.

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