Computer freezes when updating network driver or installing network filter driver in Windows 7 or Windows Server 2008 R2

This article describes an issue that occurs when you upgrade network drivers or install network filter drivers in Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

Symptoms

In several minutes after the computer freezes, the computer may crash with a "0x0000009F" Stop error message.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must have Service Pack 1 installed in Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.18xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760 1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Netio.sys

6.1.7601.18327

240,576

26-Nov-2013

11:11

x86

Netio.sys

6.1.7601.22890

241,080

03-Dec-2014

07:59

x86

Fwpkclnt.sys

6.1.7601.18438

187,840

05-Apr-2014

02:24

x86

Tcpip.sys

6.1.7601.18682

1,294,264

03-Dec-2014

07:31

x86

Fwpkclnt.sys

6.1.7601.22648

187,840

05-Apr-2014

02:16

x86

Tcpip.sys

6.1.7601.22890

1,310,136

03-Dec-2014

07:59

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Netio.sys

6.1.7601.18327

376,768

26-Nov-2013

11:40

x64

Netio.sys

6.1.7601.22890

377,784

03-Dec-2014

08:13

x64

Fwpkclnt.sys

6.1.7601.18438

288,192

05-Apr-2014

02:47

x64

Tcpip.sys

6.1.7601.18682

1,903,032

03-Dec-2014

07:40

x64

Fwpkclnt.sys

6.1.7601.22648

288,192

05-Apr-2014

02:37

x64

Tcpip.sys

6.1.7601.22890

1,896,376

03-Dec-2014

08:13

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Netio.sys

6.1.7601.18327

711,104

26-Nov-2013

10:53

IA-64

Netio.sys

6.1.7601.22890

713,664

03-Dec-2014

07:09

IA-64

Fwpkclnt.sys

6.1.7601.18438

482,752

05-Apr-2014

01:58

IA-64

Tcpip.sys

6.1.7601.18682

3,790,272

03-Dec-2014

07:04

IA-64

Fwpkclnt.sys

6.1.7601.22648

482,752

05-Apr-2014

01:50

IA-64

Tcpip.sys

6.1.7601.22890

3,806,648

03-Dec-2014

07:09

IA-64

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_675150caeb0cad9d99529644a869d477_31bf3856ad364e35_6.1.7601.22890_none_9fafff264915cd53.manifest

File version

Not applicable

File size

1,054

Date (UTC)

03-Dec-2014

Time (UTC)

12:48

Platform

Not applicable

File name

X86_cf86209d9b4e8b4882caa7cedad84443_31bf3856ad364e35_6.1.7601.18327_none_b841d471f4d66209.manifest

File version

Not applicable

File size

1,054

Date (UTC)

03-Dec-2014

Time (UTC)

12:48

Platform

Not applicable

File name

X86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18327_none_589aed1f139527b3.manifest

File version

Not applicable

File size

2,540

Date (UTC)

26-Nov-2013

Time (UTC)

11:45

Platform

Not applicable

File name

X86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22890_none_58d1e0082cf1ce4f.manifest

File version

Not applicable

File size

2,540

Date (UTC)

03-Dec-2014

Time (UTC)

08:20

Platform

Not applicable

File name

X86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18682_none_b4d7b753c4e301b2.manifest

File version

Not applicable

File size

3,780

Date (UTC)

03-Dec-2014

Time (UTC)

12:51

Platform

Not applicable

File name

X86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22890_none_b5548584de0a87e6.manifest

File version

Not applicable

File size

3,780

Date (UTC)

03-Dec-2014

Time (UTC)

12:51

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property

Value

File name

Amd64_3fd2be93e6463e1fb6b1978059786ba6_31bf3856ad364e35_6.1.7601.22890_none_89f57dbce4b68b58.manifest

File version

Not applicable

File size

1,060

Date (UTC)

03-Dec-2014

Time (UTC)

12:48

Platform

Not applicable

File name

Amd64_4967136f31a307dcf4dce3182dcd9725_31bf3856ad364e35_6.1.7601.22890_none_a271f202bd2fe2c1.manifest

File version

Not applicable

File size

1,414

Date (UTC)

03-Dec-2014

Time (UTC)

12:48

Platform

Not applicable

File name

Amd64_763d2dac8a7ba6fadbd56365a63c3b67_31bf3856ad364e35_6.1.7601.18327_none_baa4377c0d9831cd.manifest

File version

Not applicable

File size

1,414

Date (UTC)

03-Dec-2014

Time (UTC)

12:48

Platform

Not applicable

File name

Amd64_8278d34d42a1b8292db885db65e31cbf_31bf3856ad364e35_6.1.7601.22890_none_1614d242925998e0.manifest

File version

Not applicable

File size

712

Date (UTC)

03-Dec-2014

Time (UTC)

12:48

Platform

Not applicable

File name

Amd64_8dba10eb24b62e300c65927859cf47d3_31bf3856ad364e35_6.1.7601.18327_none_8b2ebfd6c7a7bfdb.manifest

File version

Not applicable

File size

712

Date (UTC)

03-Dec-2014

Time (UTC)

12:48

Platform

Not applicable

File name

Amd64_efd5f6f5ccdea7f0ffbc66439012a353_31bf3856ad364e35_6.1.7601.18327_none_95471c8e46198abf.manifest

File version

Not applicable

File size

1,060

Date (UTC)

03-Dec-2014

Time (UTC)

12:48

Platform

Not applicable

File name

Amd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18327_none_b4b988a2cbf298e9.manifest

File version

Not applicable

File size

2,542

Date (UTC)

26-Nov-2013

Time (UTC)

12:13

Platform

Not applicable

File name

Amd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22890_none_b4f07b8be54f3f85.manifest

File version

Not applicable

File size

2,542

Date (UTC)

03-Dec-2014

Time (UTC)

08:32

Platform

Not applicable

File name

Amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18682_none_10f652d77d4072e8.manifest

File version

Not applicable

File size

3,784

Date (UTC)

03-Dec-2014

Time (UTC)

12:54

Platform

Not applicable

File name

Amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22890_none_117321089667f91c.manifest

File version

Not applicable

File size

3,784

Date (UTC)

03-Dec-2014

Time (UTC)

12:54

Platform

Not applicable

File name

Wow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18327_none_bf0e32f500535ae4.manifest

File version

Not applicable

File size

1,166

Date (UTC)

26-Nov-2013

Time (UTC)

11:21

Platform

Not applicable

File name

Wow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22890_none_bf4525de19b00180.manifest

File version

Not applicable

File size

1,166

Date (UTC)

03-Dec-2014

Time (UTC)

08:17

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File property

Value

File name

Ia64_127dacc5644d562a8d99d180280dbea8_31bf3856ad364e35_6.1.7601.18327_none_65b03a25a7431204.manifest

File version

Not applicable

File size

1,411

Date (UTC)

03-Dec-2014

Time (UTC)

12:48

Platform

Not applicable

File name

Ia64_30af79a0cd8ec58b33a014bbdda87837_31bf3856ad364e35_6.1.7601.22890_none_ab90d31a890d09e6.manifest

File version

Not applicable

File size

1,411

Date (UTC)

03-Dec-2014

Time (UTC)

12:48

Platform

Not applicable

File name

Ia64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18327_none_589c9115139330af.manifest

File version

Not applicable

File size

2,541

Date (UTC)

26-Nov-2013

Time (UTC)

11:24

Platform

Not applicable

File name

Ia64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22890_none_58d383fe2cefd74b.manifest

File version

Not applicable

File size

2,541

Date (UTC)

03-Dec-2014

Time (UTC)

08:18

Platform

Not applicable

File name

Ia64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18682_none_b4d95b49c4e10aae.manifest

File version

Not applicable

File size

3,782

Date (UTC)

03-Dec-2014

Time (UTC)

12:48

Platform

Not applicable

File name

Ia64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22890_none_b556297ade0890e2.manifest

File version

Not applicable

File size

3,782

Date (UTC)

03-Dec-2014

Time (UTC)

12:48

Platform

Not applicable

File name

Wow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18327_none_bf0e32f500535ae4.manifest

File version

Not applicable

File size

1,166

Date (UTC)

26-Nov-2013

Time (UTC)

11:21

Platform

Not applicable

File name

Wow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22890_none_bf4525de19b00180.manifest

File version

Not applicable

File size

1,166

Date (UTC)

03-Dec-2014

Time (UTC)

08:17

Platform

Not applicable



More Information

CauseThis issue occurs because an internal client reference counter is not decremented correctly, and that causes the tcpip.sys driver freeze when it is unbinding from the miniport driver.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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