Symptoms

Configuration Manager clients cannot download package content from a Cloud Distribution Point if the local Distribution Point has the BranchCache feature enabled. In this scenario, errors resembling the following are logged in the ContentTransferManager.log file:

CTM job {job_guid} successfully processed download completion.
Failed to decrypt C:\Windows\ccmcache\{package_filename}


Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Cumulative Update 2 for System Center 2012 R2 Configuration Manager Service Pack 1 and System Center 2012 Configuration Manager Service Pack 2 installed.

Restart information

You may have to restart the server after you apply this hotfix.

Replacement information

This hotfix does not replace any previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Microsoft.configurationmanager.azureroles.contentmanager.dll

5.0.8239.1305

49,840

05-Oct-2015

01:25

x86



Workaround

To work around this issue, disable the BranchCache feature of Windows on the site server or local distribution point that is hosting the package content.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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