Assume that you deploy cross-premises archives with Microsoft Exchange Server 2010 or Microsoft Exchange Server 2013 on-premises. Exchange Server 2010 and Exchange Server 2013 have the following reduced functionality dealing with cross-premises archives.

For Exchange Server 2010

  • You cannot use Outlook Web App to copy or move items between on-premises mailboxes and online archive mailboxes.

For Exchange Server 2013 without Service Pack 1 (SP1)

  • You cannot copy search results from online archive mailboxes.

  • You cannot export PST files from online archive mailboxes.

Note There is no reduced functionality if you deploy Exchange Server 2013 SP1 on-premises.


Microsoft acknowledges that this is an issue in Exchange Server 2010. 

To resolve these issues in Exchange Server 2013, install Service Pack 1.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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