Symptoms

Consider the following scenario:

  • You install¬†the V4 PostScript printer driver that supports custom page size for a printer on a computer that is running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2.

  • You open a document, and then you open the printing preferences for the printer to set a custom page size.

  • You print the document.

In this scenario, the page size of the printed document is still set by using the default page size.

How to obtain this update or hotfix

To resolve this issue, we have released a hotfix for Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2. We also have released an update rollup (recommended) for Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2.

Before you install this hotfix, check the prerequisite of the hotfix.

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Update for Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2

The following update rollup is available:

Get update rollup 2984006

Hotfix for Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix detail information

Prerequisites

To apply this hotfix, you must first install update 2919355 on Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2.  For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 file information notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Locale.gpd

Not applicable

14,088

24-Jul-2014

19:19

Not applicable

Msxpsinc.gpd

Not applicable

73

24-Jul-2014

19:19

Not applicable

Msxpsinc.ppd

Not applicable

72

24-Jul-2014

19:19

Not applicable

Mxdwdrv.dll

0.3.9600.17246

698,368

01-Aug-2014

01:04

Not applicable

P6disp.gpd

Not applicable

25,489

24-Jul-2014

19:16

Not applicable

P6font.gpd

Not applicable

3,293

24-Jul-2014

19:16

Not applicable

Pcl4res.dll

0.3.5479.0

289,792

01-Aug-2014

01:58

x86

Pcl5eres.dll

0.3.5479.0

1,035,264

01-Aug-2014

01:54

x86

Pcl5ures.dll

0.3.5479.0

1,034,752

01-Aug-2014

01:54

x86

Pclxl.dll

0.3.5479.0

205,824

01-Aug-2014

01:54

x86

Pclxl.gpd

Not applicable

10,375

24-Jul-2014

19:16

Not applicable

Pjl.gpd

Not applicable

1,156

24-Jul-2014

19:16

Not applicable

Pjlmon.dll

6.3.9600.17246

17,408

01-Aug-2014

01:27

Not applicable

Pscript.ntf

Not applicable

1,060,548

24-Jul-2014

19:19

Not applicable

Pscript5.dll

0.3.9600.17246

505,856

01-Aug-2014

01:54

Not applicable

Pscrptfe.ntf

Not applicable

1,288,252

24-Jul-2014

19:19

Not applicable

Ps_schm.gdl

Not applicable

5,561

24-Jul-2014

19:19

Not applicable

Stddtype.gdl

Not applicable

23,812

24-Jul-2014

19:19

Not applicable

Stdnames.gpd

Not applicable

14,362

24-Jul-2014

19:19

Not applicable

Stdschem.gdl

Not applicable

59,116

24-Jul-2014

19:19

Not applicable

Stdschmx.gdl

Not applicable

2,278

24-Jul-2014

19:19

Not applicable

Ttfsub.gpd

Not applicable

698

24-Jul-2014

19:19

Not applicable

Unidrv.dll

0.3.9600.17246

347,648

01-Aug-2014

01:22

Not applicable

Unidrv.hlp

Not applicable

21,225

24-Jul-2014

19:10

Not applicable

Unidrvui.dll

0.3.9600.17246

722,944

01-Aug-2014

01:54

Not applicable

Unires.dll

0.3.9600.17246

845,312

01-Aug-2014

01:53

Not applicable

Printconfig.dll

0.3.9600.17246

2,347,008

01-Aug-2014

01:55

Not applicable

Unishare-pipelineconfig.xml

Not applicable

53

18-Jun-2013

15:07

Not applicable

Unishare.gpd

Not applicable

3,360

18-Jun-2013

15:07

Not applicable

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Locale.gpd

Not applicable

14,088

24-Jul-2014

19:19

Not applicable

Msxpsinc.gpd

Not applicable

73

24-Jul-2014

19:19

Not applicable

Msxpsinc.ppd

Not applicable

72

24-Jul-2014

19:19

Not applicable

Mxdwdrv.dll

0.3.9600.17246

1,027,584

01-Aug-2014

01:27

x86

P6disp.gpd

Not applicable

25,489

24-Jul-2014

19:16

Not applicable

P6font.gpd

Not applicable

3,293

24-Jul-2014

19:16

Not applicable

Pcl4res.dll

0.3.5479.0

289,792

01-Aug-2014

02:49

x86

Pcl5eres.dll

0.3.5479.0

1,035,264

01-Aug-2014

02:55

x86

Pcl5ures.dll

0.3.5479.0

1,034,752

01-Aug-2014

02:51

x86

Pclxl.dll

0.3.5479.0

205,824

01-Aug-2014

02:49

x86

Pclxl.gpd

Not applicable

10,375

24-Jul-2014

19:16

Not applicable

Pjl.gpd

Not applicable

1,156

24-Jul-2014

19:16

Not applicable

Pjlmon.dll

6.3.9600.17246

17,920

01-Aug-2014

02:01

x86

Ps5ui.dll

0.3.9600.17246

758,272

01-Aug-2014

02:50

x86

Pscript.hlp

Not applicable

26,038

24-Jul-2014

19:12

Not applicable

Pscript.ntf

Not applicable

1,060,548

24-Jul-2014

19:19

Not applicable

Pscript5.dll

0.3.9600.17246

557,568

01-Aug-2014

02:50

x86

Pscrptfe.ntf

Not applicable

1,288,252

24-Jul-2014

19:19

Not applicable

Ps_schm.gdl

Not applicable

5,561

24-Jul-2014

19:19

Not applicable

Stddtype.gdl

Not applicable

23,812

24-Jul-2014

19:19

Not applicable

Stdnames.gpd

Not applicable

14,362

24-Jul-2014

19:19

Not applicable

Stdschem.gdl

Not applicable

59,116

24-Jul-2014

19:19

Not applicable

Stdschmx.gdl

Not applicable

2,278

24-Jul-2014

19:19

Not applicable

Ttfsub.gpd

Not applicable

698

24-Jul-2014

19:19

Not applicable

Unidrv.dll

0.3.9600.17246

409,600

01-Aug-2014

01:54

x86

Unidrv.hlp

Not applicable

21,225

24-Jul-2014

19:12

Not applicable

Unidrvui.dll

0.3.9600.17246

786,432

01-Aug-2014

02:50

x86

Unires.dll

0.3.9600.17246

845,312

01-Aug-2014

02:49

x86

Printconfig.dll

0.3.9600.17246

2,407,936

01-Aug-2014

02:55

x86

Unishare-pipelineconfig.xml

Not applicable

53

18-Jun-2013

12:39

Not applicable

Unishare.gpd

Not applicable

3,360

18-Jun-2013

12:39

Not applicable

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Locale.gpd

Not applicable

14,088

24-Jul-2014

19:06

Not applicable

Msxpsinc.gpd

Not applicable

73

24-Jul-2014

19:06

Not applicable

Msxpsinc.ppd

Not applicable

72

24-Jul-2014

19:06

Not applicable

Mxdwdrv.dll

0.3.9600.17246

922,112

01-Aug-2014

01:50

x64

P6disp.gpd

Not applicable

25,489

24-Jul-2014

19:03

Not applicable

P6font.gpd

Not applicable

3,293

24-Jul-2014

19:03

Not applicable

Pcl4res.dll

0.3.5479.0

289,792

01-Aug-2014

03:23

x64

Pcl5eres.dll

0.3.5479.0

1,035,264

01-Aug-2014

03:24

x64

Pcl5ures.dll

0.3.5479.0

1,034,752

01-Aug-2014

03:24

x64

Pclxl.dll

0.3.5479.0

205,824

01-Aug-2014

03:23

x64

Pclxl.gpd

Not applicable

10,375

24-Jul-2014

19:03

Not applicable

Pjl.gpd

Not applicable

1,156

24-Jul-2014

19:03

Not applicable

Pjlmon.dll

6.3.9600.17246

22,016

01-Aug-2014

02:34

x64

Ps5ui.dll

0.3.9600.17246

864,768

01-Aug-2014

03:27

x64

Pscript.hlp

Not applicable

26,038

24-Jul-2014

18:59

Not applicable

Pscript.ntf

Not applicable

1,062,732

24-Jul-2014

19:06

Not applicable

Pscript5.dll

0.3.9600.17246

639,488

01-Aug-2014

03:23

x64

Pscrptfe.ntf

Not applicable

1,293,180

24-Jul-2014

19:06

Not applicable

Ps_schm.gdl

Not applicable

5,561

24-Jul-2014

19:06

Not applicable

Stddtype.gdl

Not applicable

23,812

24-Jul-2014

19:06

Not applicable

Stdnames.gpd

Not applicable

14,362

24-Jul-2014

19:06

Not applicable

Stdschem.gdl

Not applicable

59,116

24-Jul-2014

19:06

Not applicable

Stdschmx.gdl

Not applicable

2,278

24-Jul-2014

19:06

Not applicable

Ttfsub.gpd

Not applicable

698

24-Jul-2014

19:06

Not applicable

Unidrv.dll

0.3.9600.17246

522,240

01-Aug-2014

02:26

x64

Unidrv.hlp

Not applicable

21,225

24-Jul-2014

18:59

Not applicable

Unidrvui.dll

0.3.9600.17246

908,800

01-Aug-2014

03:23

x64

Unires.dll

0.3.9600.17246

845,312

01-Aug-2014

03:27

x64

Printconfig.dll

0.3.9600.17246

2,899,968

01-Aug-2014

03:28

x64

Unishare-pipelineconfig.xml

Not applicable

53

18-Jun-2013

15:09

Not applicable

Unishare.gpd

Not applicable

3,360

18-Jun-2013

15:09

Not applicable

Locale.gpd

Not applicable

14,088

24-Jul-2014

19:19

Not applicable

Msxpsinc.gpd

Not applicable

73

24-Jul-2014

19:19

Not applicable

Msxpsinc.ppd

Not applicable

72

24-Jul-2014

19:19

Not applicable

Mxdwdrv.dll

0.3.9600.17246

1,027,584

01-Aug-2014

01:27

x86

P6disp.gpd

Not applicable

25,489

24-Jul-2014

19:16

Not applicable

P6font.gpd

Not applicable

3,293

24-Jul-2014

19:16

Not applicable

Pcl4res.dll

0.3.5479.0

289,792

01-Aug-2014

02:49

x86

Pcl5eres.dll

0.3.5479.0

1,035,264

01-Aug-2014

02:55

x86

Pcl5ures.dll

0.3.5479.0

1,034,752

01-Aug-2014

02:51

x86

Pclxl.dll

0.3.5479.0

205,824

01-Aug-2014

02:49

x86

Pclxl.gpd

Not applicable

10,375

24-Jul-2014

19:16

Not applicable

Pjl.gpd

Not applicable

1,156

24-Jul-2014

19:16

Not applicable

Pjlmon.dll

6.3.9600.17246

17,920

01-Aug-2014

02:01

x86

Ps5ui.dll

0.3.9600.17246

758,272

01-Aug-2014

02:50

x86

Pscript.hlp

Not applicable

26,038

24-Jul-2014

19:12

Not applicable

Pscript.ntf

Not applicable

1,060,548

24-Jul-2014

19:19

Not applicable

Pscript5.dll

0.3.9600.17246

557,568

01-Aug-2014

02:50

x86

Pscrptfe.ntf

Not applicable

1,288,252

24-Jul-2014

19:19

Not applicable

Ps_schm.gdl

Not applicable

5,561

24-Jul-2014

19:19

Not applicable

Stddtype.gdl

Not applicable

23,812

24-Jul-2014

19:19

Not applicable

Stdnames.gpd

Not applicable

14,362

24-Jul-2014

19:19

Not applicable

Stdschem.gdl

Not applicable

59,116

24-Jul-2014

19:19

Not applicable

Stdschmx.gdl

Not applicable

2,278

24-Jul-2014

19:19

Not applicable

Ttfsub.gpd

Not applicable

698

24-Jul-2014

19:19

Not applicable

Unidrv.dll

0.3.9600.17246

409,600

01-Aug-2014

01:54

x86

Unidrv.hlp

Not applicable

21,225

24-Jul-2014

19:12

Not applicable

Unidrvui.dll

0.3.9600.17246

786,432

01-Aug-2014

02:50

x86

Unires.dll

0.3.9600.17246

845,312

01-Aug-2014

02:49

x86

Printconfig.dll

0.3.9600.17246

2,407,936

01-Aug-2014

02:55

x86

Unishare-pipelineconfig.xml

Not applicable

53

18-Jun-2013

12:39

Not applicable

Unishare.gpd

Not applicable

3,360

18-Jun-2013

12:39

Not applicable

Additional file information

Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Additional files for Windows RT 8.1

File property

Value

File name

Arm_ntprint.inf_31bf3856ad364e35_6.3.9600.17246_none_cfcffb76d62774a0.manifest

File version

Not applicable

File size

19,222

Date (UTC)

01-Aug-2014

Time (UTC)

02:03

Platform

Not applicable

File name

Arm_prnms003.inf_31bf3856ad364e35_6.3.9600.17246_none_e79ed713ef549904.manifest

File version

Not applicable

File size

4,130

Date (UTC)

01-Aug-2014

Time (UTC)

02:03

Platform

Not applicable

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_ntprint.inf_31bf3856ad364e35_6.3.9600.17246_none_cfcd891ed62a55da.manifest

File version

Not applicable

File size

20,597

Date (UTC)

01-Aug-2014

Time (UTC)

03:08

Platform

Not applicable

File name

X86_prnms003.inf_31bf3856ad364e35_6.3.9600.17246_none_e79c64bbef577a3e.manifest

File version

Not applicable

File size

4,136

Date (UTC)

01-Aug-2014

Time (UTC)

03:08

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_ntprint.inf_31bf3856ad364e35_6.3.9600.17246_none_2bec24a28e87c710.manifest

File version

Not applicable

File size

20,657

Date (UTC)

01-Aug-2014

Time (UTC)

04:03

Platform

Not applicable

File name

Amd64_prnms003.inf_31bf3856ad364e35_6.3.9600.17246_none_43bb003fa7b4eb74.manifest

File version

Not applicable

File size

4,146

Date (UTC)

01-Aug-2014

Time (UTC)

04:03

Platform

Not applicable

File name

X86_ntprint.inf_31bf3856ad364e35_6.3.9600.17246_none_cfcd891ed62a55da.manifest

File version

Not applicable

File size

20,597

Date (UTC)

01-Aug-2014

Time (UTC)

03:08

Platform

Not applicable

File name

X86_prnms003.inf_31bf3856ad364e35_6.3.9600.17246_none_e79c64bbef577a3e.manifest

File version

Not applicable

File size

4,136

Date (UTC)

01-Aug-2014

Time (UTC)

03:08

Platform

Not applicable


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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