Customer balance is wrong after (cash & carry) statement posting in Microsoft Dynamics AX for Retail 2012 R3

This article applies to Microsoft Dynamics AX for all regions.

Symptoms

In Modern POS (MPOS) of Microsoft Dynamics AX for Retail 2012 R3, customer balance is incorrect after (cash & carry) statement posting.

Resolution

The changes in the hotfix resolve this issue.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+ContactsCustomers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.


Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 R3 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


File name

File version

File size

Date

Time

Platform

Aximpactanalysis.exe

Not applicable

62,136

20-Nov-2014

03:55

x86

Axupdate.exe

Not applicable

62,120

20-Nov-2014

03:55

x86

Dynamicsax2012r3-kb3064662-syplabels.axmodel

6.3.2000.4424

12,598,000

05-Oct-2015

06:28

Not applicable

Dynamicsax2012r3_cl4563794.axmodel

6.3.2000.4424

13,016

05-Oct-2015

06:28

Not applicable

Hotfixdependencygraph.dgml

Not applicable

477

05-Oct-2015

06:27

Not applicable

Hotfixinformation.xml

Not applicable

701

05-Oct-2015

06:27

Not applicable

Axsetupsp.exe

6.3.2000.4082

2,009,776

09-Sep-2015

01:35

x86

Axsetupsplib.dll

6.3.1000.2189

93,880

20-Apr-2015

04:44

x86

Axsetupui.exe

6.3.1000.2189

363,696

20-Apr-2015

04:44

x86

Axutillib.dll

6.3.164.564

978,608

18-Apr-2014

12:00

x86

Microsoft.dynamics.servicing.dependencypackage.dll

6.3.164.3546

40,184

23-Oct-2014

17:57

x86

Microsoft.dynamics.servicing.graphlibrary.dll

6.3.164.2384

45,800

12-Aug-2014

22:37

x86

Microsoft.dynamics.servicing.operations.dll

6.3.164.2384

44,264

12-Aug-2014

22:37

x86

Axsetupsp.resources.dll

6.3.1000.284

518,840

20-Nov-2014

03:55

x86

Axsetupsp.resources.dll

6.3.1000.284

502,456

20-Nov-2014

03:55

x86

Axsetupsp.resources.dll

6.3.1000.284

498,360

20-Nov-2014

03:55

x86

Axsetupsp.resources.dll

6.3.1000.284

502,456

20-Nov-2014

03:55

x86

Axsetupsp.resources.dll

6.3.1000.284

506,552

20-Nov-2014

03:55

x86

Axsetupsp.resources.dll

6.3.1000.284

494,264

20-Nov-2014

03:55

x86

Axsetupsp.resources.dll

6.3.1000.284

494,264

20-Nov-2014

03:55

x86

Axsetupsp.resources.dll

6.3.1000.284

510,648

20-Nov-2014

03:55

x86

Axsetupsp.resources.dll

6.3.1000.284

506,552

20-Nov-2014

03:55

x86

Axsetupsp.resources.dll

6.3.1000.284

498,360

20-Nov-2014

03:55

x86

Axsetupsp.resources.dll

6.3.1000.284

502,456

20-Nov-2014

03:55

x86

Axsetupsp.resources.dll

6.3.1000.284

518,840

20-Nov-2014

03:55

x86

Axsetupsp.resources.dll

6.3.1000.284

498,360

20-Nov-2014

03:55

x86

Axsetupsp.resources.dll

6.3.1000.284

502,456

20-Nov-2014

03:55

x86

Axsetupsp.resources.dll

6.3.1000.284

494,264

20-Nov-2014

03:55

x86

Axsetupsp.resources.dll

6.3.1000.284

498,360

20-Nov-2014

03:55

x86

Axsetupsp.resources.dll

6.3.1000.284

502,456

20-Nov-2014

03:55

x86

Axsetupsp.resources.dll

6.3.1000.284

502,456

20-Nov-2014

03:55

x86

Axsetupsp.resources.dll

6.3.1000.284

539,320

20-Nov-2014

03:55

x86

Axsetupsp.resources.dll

6.3.1000.284

494,264

20-Nov-2014

03:55

x86

Axsetupsp.resources.dll

6.3.1000.284

567,992

20-Nov-2014

03:55

x86

Axsetupsp.resources.dll

6.3.1000.284

486,072

20-Nov-2014

03:55

x86




Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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