TechKnowledge Content
Question:
When I print the aged trial balance (Reports - Sales - Trial Balance), or run the aging using the Receivables Aging Process window (Routines - Sales - Aging), the process completes, but the customer's balance doesn't age. Everything stays in the current aging bucket.
Answer:
The customer may not have been assigned a statement cycle. If the records were imported without importing a statement cycle, they will not age.
To correct the problem, delete the customer record and import it again, including a value for the statement cycle field. You also can open each customer record in the Customer Maintenance Options window (Cards - Sales - Customer - Options) and select a statement cycle or change the Statement Cycle in the Customer Class and roll down.
This article was TechKnowledge Document ID: 9354
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Keywords: |
kbMBSPartner kbMBSMigrate kbRetire BemisKB867010 |
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