Notice

This update is no longer available. To fix the issues that are described in this article, install the latest Microsoft Office update from the following Microsoft Docs article:

Latest updates for versions of Office that use Windows Installer (MSI)

This article describes update KB2910931 for Microsoft Office 2013 that was released on December 9, 2014. This update also applies to Office Home and Student 2013 RT.


Please be aware that the update in Download Center applies to Microsoft Installer (.msi)-based edition of Office 2013. It does not apply to the Office 2013 Click-to-Run editions such as Microsoft Office 365 Home. (How to determine?).

Improvements and Fixes

Improves Customer Experience Improvement Program logs by including additional diagnostic/trouble-shooting information.



Fixes the following issues:

  • When you try to report the current error in Cache Optics,¬†an incorrect error is reported.

  • You may be unable to co-author an Office document if you change the default program for the file type to a non-Office program.

  • Assume that you connect to a highly secured SharePoint 2013 farm through ADFS, and then you open a document from a document library. The session tokens have a limited lifetime of 10 minutes for security reasons. After some time, the security token expires, and then you cannot save the document to the document library. Additionally, a yellow status bar appears and displays the following information:

    Upload Failed - You are required to sign in to upload your changes to this Location. Sign InWhen you click the Sign In button in the yellow status bar, nothing happens.

    Note After you install this hotfix package, you can follow the instructions in the "Registry information" section to change the time out behavior.

More Information

How to determine whether my Office installation is Click-to-Run or MSI-based:

  1. Start an Office 2013 application, such as Word 2013.

  2. On the File menu, click Account.

  3. For Office 2013 Click-to-Run installations, an Update Options item is displayed. For MSI-based installations, the Update Options item is not displayed.

Office 2013 Click-to-Run installation

MSI-based Office 2013

The screenshot for Word Click To Run

The screenshot for Word MSI

This update contains the files that are listed in the following tables.

32-bit

Csi-x-none.msp file information

File name

File version

File size

Date

Time

Cmigrate.exe.x64

15.0.4675.1001

7,765,720

18-Nov-2014

12:51

Cmigrate.exe.x86

15.0.4675.1001

5,681,880

18-Nov-2014

12:47

Csi.dll.x64

15.0.4675.1001

7,536,832

18-Nov-2014

12:51

Csi.dll.x86

15.0.4675.1001

5,387,456

18-Nov-2014

12:47


64-bit

Csi-x-none.msp file information

File name

File version

File size

Date

Time

Cmigrate.exe.x64

15.0.4675.1001

7,765,720

18-Nov-2014

12:47

Cmigrate.exe.x86

15.0.4675.1001

5,681,880

18-Nov-2014

12:51

Csi.dll.x64

15.0.4675.1001

7,536,832

18-Nov-2014

12:47

Csi.dll.x86

15.0.4675.1001

5,387,456

18-Nov-2014

12:51


Windows 8

  1. Swipe in from the right edge of the screen, and then tap Search. If you are using a mouse, point to the lower-right corner of the screen, and then click Search.

  2. Type windows update, tap or click Settings, and then tap or click View installed updates in the search results.

  3. In the list of updates, locate and then tap or click update KB2910931, and then tap or click Uninstall.

Windows 7

  1. Click Start, and then click Run.

  2. Type Appwiz.cpl, and then click OK.

  3. Click View installed updates.

  4. In the list of updates, locate and then click update KB2910931, and then click Uninstall.


The Office System TechCenter contains the latest administrative updates and strategic deployment resources for all Versions of Office.

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