SUMMARY
How is the technician on a Preventive Maintenance (PM) service call determined when generating PM's (Transactions - Preventive Maint. - P.M. Edit List)?
MORE INFORMATION
Preventive Maintenance searches the following in the specified order:
Serial Technician 1
Customer Extension
Technician Skills
Service Type Default Technician
The first technician found will be the Tech ID that defaults.
This article was TechKnowledge Document ID:18242
Default Technician on PM Service Call
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