Summary

This article describes the Microsoft Office 2010 issue that is fixed in the hotfix package that is dated December 14, 2010.

INTRODUCTION

Issue that this hotfix package fixes

When you enable Use Cached Exchange Mode in Microsoft Outlook 2010, the following issues occur:

  • There are no items to show in the Outlook Social Connector People Pane.

  • In Outlook Account settings, the information displayed under "Selected e-mail account delivers new e-mail messages to the following location:" is incorrect.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issue that is listed in this article.


The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


x86 versions

Download information

File name

File version

File size

Date

Time

Platform

Osc2010-kb2466271-fullfile-x86-glb.exe

14.0.5130.5000

2,356,664

20-Nov-2010

00:50

x86


Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Platform

Osc-x-none.msp

Not Applicable

1,512,448

19-Nov-2010

13:10

Not Applicable


Osc-x-none.msp information

File name

File version

File size

Date

Time

Platform

Socialconnector.dll

14.0.5130.5000

2,462,080

16-Nov-2010

18:10

x86

Socialprovider.dll

14.0.5117.5000

32,160

29-Jun-2010

07:28

x86


x64 versions

Download information

File name

File version

File size

Date

Time

Platform

Osc2010-kb2466271-fullfile-x64-glb.exe

14.0.5130.5000

2,653,112

20-Nov-2010

01:00

x86


Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Platform

Osc-x-none.msp

Not Applicable

1,803,776

19-Nov-2010

13:16

Not Applicable


Osc-x-none.msp information

File name

File version

File size

Date

Time

Platform

Socialconnector.dll

14.0.5130.5000

3,291,008

16-Nov-2010

18:56

x64

Socialprovider.dll

14.0.5117.5000

37,280

29-Jun-2010

07:38

x64


References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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