Summary

This article describes the Microsoft OneNote 2010 issue that is fixed in the hotfix package that is dated April 24, 2012.

INTRODUCTION

Issue that this hotfix package fixes

When you try to open a OneNote file in a document library on a Microsoft Office SharePoint Server 2007 server that is configured with Kerberos authentication, the file does not open in your OneNote 2010 client.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix, you must have Microsoft Office 2010 or Microsoft Office 2010 Service Pack 1 (SP1) installed.

For more information about Office 2010 SP1, click the following article number to view the article in the Microsoft Knowledge Base:

2510690 List of all Office 2010 SP1 packages

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows

After you install the hotfix package, to have us enable the hotfix for you, go to the "Fix it for me" section. If you prefer to enable the hotfix yourself, go to the "Let me fix it myself" section.

Fix it for me



To enable the hotfix automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.




Notes

  • Install the hotfix in the "Hotfix download available" section at the top of this Knowledge Base article before you run this Fix it solution.

  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.

  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.


Then, go to the "Did this fix the problem?" section.



Let me fix it myself

After you install the hotfix package, follow these steps to enable the hotfix:

  1. Click Start, click Run, type regedit in the Open box, and then click OK.

  2. Locate and then select the following registry subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common

  3. On the Edit menu, point to New, and then click key.

  4. Type Internet, and then press Enter.

  5. Select the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Internet

  6. On the Edit menu, point to New, and then click DWORD Value.

  7. Type DisableHEADRedirectFollow, and then press Enter.

  8. In the Details pane, right-click DisableHEADRedirectFollow, and then click Modify.

  9. In the Value data box, type 1, and then click OK.

  10. Exit Registry Editor.


Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.

  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issue that is listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

x86

Download information

File name

File version

File size

Date

Time

Office2010-kb2598324-fullfile-x86-glb.exe

14.0.6120.5000

22,917,512

5-Apr-12

15:23



Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Mso-x-none.msp

Not Applicable

9,519,616

5-Apr-12

5:08

Onenote-x-none.msp

Not Applicable

17,198,080

5-Apr-12

5:08


mso-x-none.msp information

File name

File version

File size

Date

Time

Mso.dll

14.0.6120.5000

18,624,120

4-Apr-12

18:11

onenote-x-none.msp information

File name

File version

File size

Date

Time

Iecontentservice.exe

14.0.6116.5000

579,432

17-Jan-12

22:23

Onbttnie.dll

14.0.6116.5000

645,456

17-Jan-12

22:23

Onbttnie.dll

14.0.6116.5000

805,712

17-Jan-12

23:55

Onbttnol.dll

14.0.6116.5000

699,192

20-Jan-12

13:04

Onbttnppt.dll

14.0.6116.5000

534,848

17-Jan-12

22:23

Onbttnwd.dll

14.0.6116.5000

534,840

17-Jan-12

22:23

Onenote.exe

14.0.6120.5000

1,698,904

4-Apr-12

19:45

Onenotem.exe

14.0.6015.1000

227,712

20-Dec-10

17:07

Onenotemanaged.dll

14.0.6023.1000

140,656

11-Mar-11

9:52

Onmain.dll

14.0.6120.5000

9,237,608

4-Apr-12

19:45

Onpptaddin.dll

14.0.6116.5000

561,984

17-Jan-12

22:23

Onwordaddin.dll

14.0.6116.5000

617,784

17-Jan-12

22:23



x64

Download information

File name

File version

File size

Date

Time

Office2010-kb2598324-fullfile-x64-glb.exe

14.0.6120.5000

33,633,360

5-Apr-12

15:41



Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Mso-x-none.msp

Not Applicable

19,699,712

5-Apr-12

5:08

Onenote-x-none.msp

Not Applicable

17,113,600

5-Apr-12

5:08


mso-x-none.msp information

File name

File version

File size

Date

Time

Mso.dll

14.0.6120.5000

18,624,120

4-Apr-12

18:11

Mso.dll

14.0.6120.5000

25,217,656

4-Apr-12

19:00

onenote-x-none.msp information

File name

File version

File size

Date

Time

Iecontentservice.exe

14.0.6116.5000

727,400

17-Jan-12

23:55

Onbttnie.dll

14.0.6116.5000

645,456

17-Jan-12

22:23

Onbttnie.dll

14.0.6116.5000

805,712

17-Jan-12

23:55

Onbttnol.dll

14.0.6116.5000

871,736

20-Jan-12

13:10

Onbttnppt.dll

14.0.6116.5000

645,952

17-Jan-12

23:55

Onbttnwd.dll

14.0.6116.5000

645,944

17-Jan-12

23:55

Onenote.exe

14.0.6120.5000

2,163,800

4-Apr-12

19:46

Onenotem.exe

14.0.6015.1000

245,120

20-Dec-10

20:27

Onenotemanaged.dll

14.0.6023.1000

159,088

11-Mar-11

9:50

Onmain.dll

14.0.6120.5000

13,985,896

4-Apr-12

19:46

Onpptaddin.dll

14.0.6116.5000

691,008

17-Jan-12

23:55

Onwordaddin.dll

14.0.6116.5000

761,656

17-Jan-12

23:55



References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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