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This article describes the Microsoft Outlook 2010 issues that are fixed in the hotfix package that is dated December 11, 2012.


Issues that this hotfix package fixes

  • When you download an Offline Address Book (OAB) by using Outlook 2010 in cached mode, you receive the following error message:

    0x8007000E 'Out of memory or system resources. Close some windows or programs and try again.'

  • Assume that you install Microsoft Dynamics CRM for Outlook 2010. You open a shared calendar folder in Outlook. In this situation, Outlook crashes.

  • When you perform a search in a large shared folder in Outlook 2010, you experience slow search performance.

  • Assume that you open an email message in a shared mailbox in Outlook 2010 online mode. Then, you assign a category for the email message. In this situation, when you open the same email message in Outlook 2010 cached mode, additional text is unexpectedly added to the body of the email message.

  • 2760400 You are logged off from a domain after you send some WinHTTP requests to Office 365 by using Outlook 2010

More Information

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


You must have Microsoft Office 2010 Service Pack 1 (SP1) installed to apply this hotfix package. For more information about Office 2010 SP1, click the following article number to view the article in the Microsoft Knowledge Base:

2510690List of all Office 2010 SP1 packages

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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