Summary

This article describes the Microsoft Outlook 2010 issues that are fixed in the hotfix package that is dated May 2, 2011.

INTRODUCTION

Issues that this hotfix package fixes

  • Consider the following scenario:

    • You perform a search in the online archive mailbox in Microsoft Outlook 2010 that is in cache mode.

    • You try to open an item in the search results.

    In this scenario, you cannot open the item. Additionally, you receive the following error message:

    Cannot open this item.


    Note The item also does not display in the Reading Pane if the Reading Pane is enabled.

  • This hotfix resolves the following issues in the Office 365 environment:


    • This hotfix handles a scenario in an Office 365 environment where an Exchange server is configured to use MSO IDCRL as the authentication mechanism, and then switches to use Basic authentication as the authentication mechanism.

    • This hotfix updates the default value of the AllowNegoCapabilityHeader registry key. Therefore, the header is not sent to the Exchange server.

    • This hotfix resolves the issue where Outlook 2010 stops responding when free/busy information is retrieved in an Office 365 environment.

    • This hotfix resolves the issue where Outlook 2010 stops responding when you send an email message in an Office 365 environment.

    • This hotfix adds log information for WinHTTP requests.

    • This hotfix resolves the issue that Outlook 2010 stops responding when a profile is created in an Office 365 environment.

    • This hotfix turns on a ring buffer to capture ETW RPC log information.

    • This hotfix resolves an issue where Outlook 2010 stops responding when a reminder dialog box is used in an Office 365 environment.


  • Assume that a mailbox is moved to a Business Productivity Online Suite (BPOS) environment. However, Outlook does not generate the user’s User Principal (UPN) as the user’s Outlook logon user name.

  • Assume that your mailbox is moved to a BPOS environment. When you open an exception of a recurring meeting in Outlook 2010, duplicate attendees display in the To field in the meeting inspector.

  • Outlook 2010 stops responding when you log on to it by using an account that associates with the online archive mailbox.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issue that is listed in this article.

The English version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

x86

Download information

File name

File version

File size

Date

Time

Outlook2010-kb2540106-fullfile-x86-glb.exe

14.0.5139.5002

14,189,744

20-Apr-11

21:47


Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Outlook-x-none.msp

Not Applicable

15,700,992

21-Apr-11

0:38


After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:

File name

File version

File size

Date

Time

Emsmdb32.dll

14.0.5139.5002

1,539,512

20-Apr-11

18:42

Exsec32.dll

14.0.5136.5000

330,064

5-Apr-11

18:32

Mimedir.dll

14.0.5126.5000

358,240

5-Apr-11

18:32

Mspst32.dll

14.0.5139.5002

1,173,424

20-Apr-11

18:42

Olmapi32.dll

14.0.5139.5002

3,184,000

20-Apr-11

18:42

Omsmain.dll

14.0.5120.5000

724,352

5-Apr-11

18:19

Omsxp32.dll

14.0.5130.5000

234,384

5-Apr-11

18:19

Outlmime.dll

14.0.5136.5000

523,656

5-Apr-11

18:32

Outlook.exe

14.0.5139.5002

15,652,704

20-Apr-11

18:42

Outlrpc.dll

14.0.5133.5000

43,352

5-Apr-11

18:32

Outlvbs.dll

14.0.5126.5000

55,664

5-Apr-11

18:32

Scanpst.exe

14.0.5132.5000

39,328

5-Apr-11

18:32

Scnpst32.dll

14.0.5132.5000

331,688

5-Apr-11

18:32

Scnpst64.dll

14.0.5132.5000

342,448

5-Apr-11

18:32


x64

Download information

File name

File version

File size

Date

Time

Outlook2010-kb2540106-fullfile-x64-glb.exe

14.0.5139.5002

17,088,808

20-Apr-11

18:09


Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Outlook-x-none.msp

Not Applicable

18,462,208

21-Apr-11

1:11


After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:

File name

File version

File size

Date

Time

Emsmdb32.dll

14.0.5139.5002

2,094,008

20-Apr-11

18:44

Exsec32.dll

14.0.5136.5000

474,960

5-Apr-11

18:30

Mimedir.dll

14.0.5126.5000

542,560

5-Apr-11

18:30

Mspst32.dll

14.0.5139.5002

1,592,752

20-Apr-11

18:44

Olmapi32.dll

14.0.5139.5002

4,467,072

20-Apr-11

18:44

Omsmain.dll

14.0.5120.5000

1,104,256

5-Apr-11

18:19

Omsxp32.dll

14.0.5130.5000

368,016

5-Apr-11

18:19

Outlmime.dll

14.0.5136.5000

721,288

5-Apr-11

18:30

Outlook.exe

14.0.5139.5002

23,954,784

20-Apr-11

18:44

Outlrpc.dll

14.0.5133.5000

58,712

5-Apr-11

18:30

Outlvbs.dll

14.0.5126.5000

71,536

5-Apr-11

18:30

Scanpst.exe

14.0.5132.5000

47,008

5-Apr-11

18:30

Scnpst32.dll

14.0.5132.5000

445,352

5-Apr-11

18:30

Scnpst64.dll

14.0.5132.5000

442,800

5-Apr-11

18:30


References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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