Applies ToVisio Professional 2010 Visio Standard 2010

Summary

This article describes the Microsoft Visio Viewer 2010 issue that is fixed in the hotfix package that is dated June 28, 2011.

INTRODUCTION

Issue that this hotfix package fixes

  • When you display a Visio drawing that contains Thai text in Microsoft Visio Viewer 2010, the viewer stops responding.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issue that is listed in this article.The English version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.x86Download information

File name

File version

File size

Date

Time

Office2010-kb2552992-fullfile-x86-glb.exe

14.0.6106.5000

5,850,688

13-Jun-11

4:56

Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Vviewer-x-none.msp

Not Applicable

4,966,912

12-Jun-11

9:38

After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table: Vviewer-x-none.msp information

File name

File version

File size

Date

Time

Saext.dll

14.0.4730.1010

290,176

9-Jan-10

20:12

Seqchk10.dll

14.0.4730.1010

68,480

9-Jan-10

20:46

Vpreview.exe

14.0.6015.1000

579,968

20-Dec-10

17:30

Vviewdwg.dll

14.0.6009.1000

5,794,680

21-Oct-10

15:27

Vviewer.dll

14.0.6106.5000

4,183,400

12-Jun-11

2:21

x64Download information

File name

File version

File size

Date

Time

Office2010-kb2552992-fullfile-x64-glb.exe

14.0.6106.5000

10,807,264

13-Jun-11

2:12

Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Vviewer-x-none.msp

Not Applicable

9,945,600

12-Jun-11

10:23

After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table: Vviewer-x-none.msp

File name

File version

File size

Date

Time

Saext.dll

14.0.4730.1010

300,416

9-Jan-10

20:21

Seqchk10.dll

14.0.4730.1010

87,936

9-Jan-10

20:45

Vpreview.exe

14.0.6015.1000

731,520

20-Dec-10

20:54

Vviewdwg.dll

14.0.6009.1000

5,794,680

21-Oct-10

15:27

Vviewdwg.dll

14.0.6009.1000

9,260,920

20-Oct-10

7:25

Vviewer.dll

14.0.6106.5000

4,183,400

12-Jun-11

2:21

Vviewer.dll

14.0.6106.5000

5,603,176

8-Jun-11

17:23

References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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