This article describes the issues that are fixed in the Microsoft Word 2010 hotfix package that is dated August 13, 2013.


Issues that this hotfix package fixes

  • Assume that you create a chart in which the y-axis label is rotated in a workbook in Microsoft Excel 2010. Then, you paste the chart to a Word 2010 document from the workbook. In this situation, when you copy or change a field from the linked Excel chart, the text in the vertical axis becomes unreadable. For example, the letters overlap.

  • When you print a document in booklet layout in Word 2010, horizontal white lines appear across the printed document.

  • Assume that you edit a formula in a document in Word 2010. When you save and then open the document again, it is corrupted. Additionally, you receive the following error message:

    Location: Part: /word/document.xml Line: 2 Column: 0

  • Assume that a document contains a text box that uses a horizontal border in Word 2010. When you print the document, the end of the text box content is not printed.

  • Assume that you create a document that contains a MultiLine content control together with data binding and that contains a line break in Word 2010. Then, you add a signature to the document. In this situation, when you open the document again, the signature is invalid.

  • Assume that there is a template on a network share that is inaccessible or slow. When you open a binary document based on the template in Word 2010, it takes longer than expected to open the document.

  • When you use an object model to convert a list in a content control to plain text in Word 2010, only the content of the first list item appears inside the content control. For example, when you create a numbered list, the number of the first item appears outside the content control.

  • When you run the Send as Attachment option in Word 2010 to send a document that contains an uppercase extension, a duplicate extension is displayed for the document in the created email message.

  • After you attach a template on a network share that contains VBA code to a document in Word 2010, the objects in the VBA code become invalid.

  • When you print a Word document that is marked as "final" on a SharePoint server in Word 2010, the table captions in the Word document are printed incorrectly.

  • When you insert an EPS image in a document by using the Insert and Link option in Word 2010, the image is not embedded.

  • Assume that you copy many Excel rows into an HTML email message in Outlook 2010. Then, you send or save the email message as a draft. When you or the recipient open the email message, it takes longer than expected to open and display the contents of the email message.

More Information

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To install this hotfix package, you must have either Microsoft Office 2010 Service Pack 1 (SP1) or Service Pack 2 (SP2) installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2510690 List of all Office 2010 SP1 packages

2687521 List of all Office 2010 SP2 packages

Restart requirement

You do not have to restart the computer after you install this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

File information

This hotfix package may not contain all the files that you must have to fully update a product to the latest build. This hotfix package contains only the files that you must have to resolve the issue that listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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