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This article describes the issues that are fixed in the Microsoft Word 2010 hotfix package that is dated February 12, 2013.


Issues that this hotfix package fixes

  • Assume that you apply the hotfix that is described in KB article 2553912 to Word 2010. In this situation, a bookmark that references data in a text box in an .rtf file is missing. For more information about the hotfix 2553912, click the following article number to view the article in the Microsoft Knowledge Base:

    2553912 Description of the Word 2010 hotfix package (Word-x-none.msp): June 28, 2011

  • Assume that you use Word 2010 to open a Word document that is located on a SharePoint Server 2010 site. Then, you place the cursor in a comment in the document. However, when you try to check in the document, you receive the following error message:

    This document cannot be checked in while the Web server copy is open. Close the Web Server copy and try again.

  • Assume that you insert a content control that has lots of text or tables in a Word 2010 document. Then, you try to edit the content in the content control by using a macro or a command. However, the operation takes a long time, and you receive a warning message that states that the next action cannot be undone. If you select to continue in this situation, Word 2010 crashes.

  • Assume that you use a Latin language as the primary input method editor (IME) in Word 2010 on a Windows 8-based computer. In this situation, keyboard shortcuts such as CTRL+A and CTRL+C do not work as expected when a non-Latin IME is active.

  • When you open a Word 2010 document that contains vertical text in a merged cell, the vertical text is not displayed. This issue occurs when one of the following conditions is true:

    • The Word document is located on a remote computer that you connect to by using an 8-bit Remote Desktop Connection (RDC).

    • You use the high contrast mode on your computer.

    • You use a screen reader to view the document.

More Information

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


You must have Microsoft Office 2010 Service Pack 1 (SP1) installed to apply this hotfix package. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2510690 List of all Office 2010 SP1 packages

Restart requirement

You do not have to restart the computer after you install this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

You do not have to make any changes to the registry after you install this hotfix.

File information

This hotfix package may not contain all the files that you must have to fully update a product to the latest build. This hotfix package contains only the files that you must have to resolve the issue that listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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