Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


The Electronic Program Guide (EPG) for Windows Media Center is a menu-based system providing regularly updated menus for broadcast programming and scheduling information. The EPG is being updated on July 7, 2015 with new video data packages to be compatible with new data providers, for customers in the U.S., Canada, Mexico, and Brazil.

While every effort was made to make sure this transition is smooth, users may see differences in their EPG experiences, including the following:

  • Your channel lineup may change with the new package, requiring you to go through TV setup to download the new lineup.

  • Some lineups may no longer be available in the new package.

  • Depending on your location, some channels will not have metadata in your guide. This presents as "no information available" in the guide, however you will be able to tune and watch that channel.

  • Depending on your location, you may have more channels in the guide than you had before the transition.

More Information

You should take the following actions to preserve your existing recording schedules:

  • You should reset your currently scheduled one-off recordings. They will function as expected going forward.

  • Certain series will stop recording the show even though that series will continue to show in the recordings list. You will have to "stop" recording the series and set the recording again. This may result in two instances of the series record showing side by side; the series instance of existing episodes already recorded and the series instance for the new recordings going forward. Both will function as expected.

You can provide us feedback about this issue by going to and following these steps:

  • Sign in with your Microsoft Account.

  • Search for media center in the search box on the page.

  • Click the Sign in link for Media Center Program Guide Data Feedback.

  • Complete the Connect registration if you haven’t before.

  • Select Participate and provide your feedback.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!