Symptoms

Consider the following scenario:

  • You have BizTalk Server 2009 or BizTalk Server 2010 server setup is a cluster.

  • You have MSDTC configured as a clustered resource on the BizTalk Server systems.

In scenarios similar to this, you may find that the Enterprise Single Sign-On (ENTSSO) service does not start when the clustered BizTalk Server host group is started or when failing over from one clustered node to the other clustered node.

When this occurs, the BizTalk Server services also cannot start. In addition, the MSDTC cluster resource does not activate.

Cause

A deadlock occurred in service control manager when the Enterprise Single Sign-On service was trying to initialize the DTC service during Enterprise Single Sign-On service initialization.

Resolution

Enterprise Single Sign-On v4.0

Note: Enterprise Single Sign-On (ENTSSO) V4.0 is included with BizTalk Server 2006 R2, BizTalk Server 2009, Host Integration Server 2006, and Host Integration Server 2009.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Restart information

You do not have to restart the computer after you apply this hotfix.

The English (United States) version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For all supported x86-based versions of Enterprise Single Sign-On V4.0

File name

File version

File size

Date

Time

Platform

Entsso.exe

6.0.307.2

63,312

27-Mar-2012

16:59

x86

Importexport.dll

6.0.307.2

52,056

27-Mar-2012

16:59

x86

Infocache.dll

6.0.307.2

125,272

27-Mar-2012

16:59

x86

Microsoft.enterprisesinglesignon.ui2.dll

6.0.307.2

2,140,040

27-Mar-2012

16:59

x86

Ssoadmin.dll

6.0.307.2

90,960

27-Mar-2012

16:59

x86

Ssoadminserver.dll

6.0.307.2

116,576

27-Mar-2012

16:59

x86

Ssoclient.exe

6.0.307.2

54,616

27-Mar-2012

16:59

x86

Ssoconfig.exe

6.0.307.2

80,216

27-Mar-2012

16:59

x86

Ssoconfigom.dll

6.0.307.2

115,032

27-Mar-2012

16:59

x86

Ssoconfigstore.dll

6.0.307.2

77,664

27-Mar-2012

16:59

x86

Ssocsserver.dll

6.0.307.2

68,440

27-Mar-2012

16:59

x86

Ssocstx.dll

6.0.307.2

54,096

27-Mar-2012

16:59

x86

Ssolookup.dll

6.0.307.2

94,040

27-Mar-2012

16:59

x86

Ssolookupserver.dll

6.0.307.2

120,672

27-Mar-2012

16:59

x86

Ssomanage.exe

6.0.307.2

93,016

27-Mar-2012

16:59

x86

Ssomapper.dll

6.0.307.2

101,208

27-Mar-2012

16:59

x86

Ssomappingserver.dll

6.0.307.2

94,048

27-Mar-2012

16:59

x86

Ssops.exe

6.0.307.2

81,744

27-Mar-2012

16:59

x86

Ssopsadmin.dll

6.0.307.2

82,264

27-Mar-2012

16:59

x86

Ssopshelper.dll

6.0.307.2

85,848

27-Mar-2012

16:59

x86

Ssopsserver.dll

6.0.307.2

175,448

27-Mar-2012

16:59

x86

Ssoservercfg.dll

6.0.307.2

165,720

27-Mar-2012

16:59

x86

Ssosql.dll

6.0.307.2

67,408

27-Mar-2012

16:59

x86

Ssoss.dll

6.0.307.2

104,272

27-Mar-2012

16:59

x86

For all supported x64-based versions of Enterprise Single Sign-On V4.0

File name

File version

File size

Date

Time

Platform

Entsso.exe

6.0.307.2

95,056

27-Mar-2012

17:08

x64

Importexport.dll

6.0.307.2

73,560

27-Mar-2012

17:08

x64

Infocache.dll

6.0.307.2

205,144

27-Mar-2012

17:08

x64

Microsoft.enterprisesinglesignon.ui2.dll

6.0.307.2

2,140,040

27-Mar-2012

17:08

x86

Ssoadmin.dll

6.0.307.2

122,192

27-Mar-2012

17:08

x64

Ssoadminserver.dll

6.0.307.2

192,352

27-Mar-2012

17:08

x64

Ssoclient.exe

6.0.307.2

82,264

27-Mar-2012

17:08

x64

Ssoconfig.exe

6.0.307.2

130,904

27-Mar-2012

17:08

x64

Ssoconfigom.dll

6.0.307.2

169,816

27-Mar-2012

17:08

x64

Ssoconfigstore.dll

6.0.307.2

103,776

27-Mar-2012

17:08

x64

Ssocsserver.dll

6.0.307.2

96,088

27-Mar-2012

17:08

x64

Ssocstx.dll

6.0.307.2

66,384

27-Mar-2012

17:08

x64

Ssolookup.dll

6.0.307.2

137,048

27-Mar-2012

17:08

x64

Ssolookupserver.dll

6.0.307.2

187,744

27-Mar-2012

17:08

x64

Ssomanage.exe

6.0.307.2

154,968

27-Mar-2012

17:08

x64

Ssomapper.dll

6.0.307.2

140,632

27-Mar-2012

17:08

x64

Ssomappingserver.dll

6.0.307.2

146,272

27-Mar-2012

17:08

x64

Ssops.exe

6.0.307.2

133,968

27-Mar-2012

17:08

x64

Ssopsadmin.dll

6.0.307.2

107,864

27-Mar-2012

17:08

x64

Ssopshelper.dll

6.0.307.2

113,496

27-Mar-2012

17:08

x64

Ssopsserver.dll

6.0.307.2

291,672

27-Mar-2012

17:08

x64

Ssoservercfg.dll

6.0.307.2

165,720

27-Mar-2012

17:08

x86

Ssosql.dll

6.0.307.2

67,408

27-Mar-2012

17:08

x86

Ssoss.dll

6.0.307.2

165,200

27-Mar-2012

17:08

x64


Enterprise Single Sign-On v4.5Note: ENTSSO V4.5 is included with BizTalk Server 2010 and Host Integration Server 2010.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Restart information You do not have to restart the computer after you apply this hotfix.

The English (United States) version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For all supported x86-based versions of Enterprise Single Sign-On V4.5

File name

File version

File size

Date

Time

Platform

Entsso.exe

6.0.4564.2

84,176

27-Jun-2012

19:47

x86

Importexport.dll

6.0.4564.2

67,792

27-Jun-2012

19:47

x86

Infocache.dll

6.0.4564.2

137,432

27-Jun-2012

19:47

x86

Ssoadmin.dll

6.0.4564.2

100,552

27-Jun-2012

19:47

x86

Ssoadminserver.dll

6.0.4564.2

133,328

27-Jun-2012

19:47

x86

Ssoclient.exe

6.0.4564.2

71,896

27-Jun-2012

19:47

x86

Ssoconfig.exe

6.0.4564.2

100,568

27-Jun-2012

19:47

x86

Ssoconfigom.dll

6.0.4564.2

129,232

27-Jun-2012

19:47

x86

Ssoconfigstore.dll

6.0.4564.2

92,368

27-Jun-2012

19:47

x86

Ssocsserver.dll

6.0.4564.2

84,176

27-Jun-2012

19:47

x86

Ssocstx.dll

6.0.4564.2

67,792

27-Jun-2012

19:47

x86

Ssolookup.dll

6.0.4564.2

104,648

27-Jun-2012

19:47

x86

Ssolookupserver.dll

6.0.4564.2

133,344

27-Jun-2012

19:47

x86

Ssomanage.exe

6.0.4564.2

112,856

27-Jun-2012

19:47

x86

Ssomapper.dll

6.0.4564.2

116,936

27-Jun-2012

19:47

x86

Ssomappingserver.dll

6.0.4564.2

108,760

27-Jun-2012

19:47

x86

Ssops.exe

6.0.4564.2

100,544

27-Jun-2012

19:47

x86

Ssopsadmin.dll

6.0.4564.2

96,472

27-Jun-2012

19:47

x86

Ssopshelper.dll

6.0.4564.2

100,568

27-Jun-2012

19:47

x86

Ssopsserver.dll

6.0.4564.2

190,680

27-Jun-2012

19:47

x86

Ssoservercfg.dll

6.0.4564.2

182,480

27-Jun-2012

19:47

x86

Ssoss.dll

6.0.4564.2

116,944

27-Jun-2012

19:47

x86

For all supported x64-based versions of Enterprise Single Sign-On V4.5

File name

File version

File size

Date

Time

Platform

Entsso.exe

6.0.4564.2

84,176

27-Jun-2012

19:47

x86

Importexport.dll

6.0.4564.2

67,792

27-Jun-2012

19:47

x86

Infocache.dll

6.0.4564.2

137,432

27-Jun-2012

19:47

x86

Ssoadmin.dll

6.0.4564.2

100,552

27-Jun-2012

19:47

x86

Ssoadminserver.dll

6.0.4564.2

133,328

27-Jun-2012

19:47

x86

Ssoclient.exe

6.0.4564.2

71,896

27-Jun-2012

19:47

x86

Ssoconfig.exe

6.0.4564.2

100,568

27-Jun-2012

19:47

x86

Ssoconfigom.dll

6.0.4564.2

129,232

27-Jun-2012

19:47

x86

Ssoconfigstore.dll

6.0.4564.2

92,368

27-Jun-2012

19:47

x86

Ssocsserver.dll

6.0.4564.2

84,176

27-Jun-2012

19:47

x86

Ssocstx.dll

6.0.4564.2

67,792

27-Jun-2012

19:47

x86

Ssolookup.dll

6.0.4564.2

104,648

27-Jun-2012

19:47

x86

Ssolookupserver.dll

6.0.4564.2

133,344

27-Jun-2012

19:47

x86

Ssomanage.exe

6.0.4564.2

112,856

27-Jun-2012

19:47

x86

Ssomapper.dll

6.0.4564.2

116,936

27-Jun-2012

19:47

x86

Ssomappingserver.dll

6.0.4564.2

108,760

27-Jun-2012

19:47

x86

Ssops.exe

6.0.4564.2

100,544

27-Jun-2012

19:47

x86

Ssopsadmin.dll

6.0.4564.2

96,472

27-Jun-2012

19:47

x86

Ssopshelper.dll

6.0.4564.2

100,568

27-Jun-2012

19:47

x86

Ssopsserver.dll

6.0.4564.2

190,680

27-Jun-2012

19:47

x86

Ssoservercfg.dll

6.0.4564.2

182,480

27-Jun-2012

19:47

x86

Ssoss.dll

6.0.4564.2

116,944

27-Jun-2012

19:47

x86

Entsso.exe

6.0.4564.2

93,904

27-Jun-2012

20:57

x64

Importexport.dll

6.0.4564.2

73,936

27-Jun-2012

20:57

x64

Infocache.dll

6.0.4564.2

199,368

27-Jun-2012

20:57

x64

Ssoadmin.dll

6.0.4564.2

118,472

27-Jun-2012

20:57

x64

Ssoadminserver.dll

6.0.4564.2

186,576

27-Jun-2012

20:57

x64

Ssoclient.exe

6.0.4564.2

82,120

27-Jun-2012

20:57

x64

Ssoconfig.exe

6.0.4564.2

130,248

27-Jun-2012

20:57

x64

Ssoconfigom.dll

6.0.4564.2

167,120

27-Jun-2012

20:57

x64

Ssoconfigstore.dll

6.0.4564.2

101,072

27-Jun-2012

20:57

x64

Ssocsserver.dll

6.0.4564.2

94,416

27-Jun-2012

20:57

x64

Ssocstx.dll

6.0.4564.2

63,176

27-Jun-2012

20:57

x64

Ssolookup.dll

6.0.4564.2

133,848

27-Jun-2012

20:57

x64

Ssolookupserver.dll

6.0.4564.2

183,512

27-Jun-2012

20:57

x64

Ssomanage.exe

6.0.4564.2

153,304

27-Jun-2012

20:57

x64

Ssomapper.dll

6.0.4564.2

138,456

27-Jun-2012

20:57

x64

Ssomappingserver.dll

6.0.4564.2

143,080

27-Jun-2012

20:57

x64

Ssops.exe

6.0.4564.2

133,312

27-Jun-2012

20:57

x64

Ssopsadmin.dll

6.0.4564.2

105,688

27-Jun-2012

20:57

x64

Ssopshelper.dll

6.0.4564.2

110,800

27-Jun-2012

20:57

x64

Ssopsserver.dll

6.0.4564.2

269,520

27-Jun-2012

20:57

x64

Ssoservercfg.dll

6.0.4564.2

182,480

27-Jun-2012

20:57

x86

Ssoss.dll

6.0.4564.2

162,000

27-Jun-2012

20:57

x64


Workaround

To prevent this problem for occurring again, follow these steps:

  1. Disable the Enterprise Single Sign-On service.

  2. Restart the clustered nodes.

  3. After the MSDTC cluster is active, start the Enterprise Single Sign-On service.

  4. The BizTalk Server services activate at this point.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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