Error 6000 when you transmit (Elster) a tax XML file to the German Tax Authority by using a proxy in the German version of Microsoft Dynamics NAV 2009

This article applies to Microsoft Dynamics NAV for the German (de) language locale.

Symptoms

Assume that you use a proxy in the German version of Microsoft Dynamics NAV 2009 for elster transfer. When you transmit a tax XML file to the German Tax Authority by using the proxy, you receive the following Error 6000 message:

Der Proxyserver antwortet nicht. Ueberpruefen Sie die Konfiguration. (Fehlercode 6000).

This problem occurs for transmissions from October, 2012. This problem occurs in the following products:

  • The German version of Microsoft Dynamics NAV 2009 R2

  • The German version of Microsoft Dynamics NAV 2009 Service Pack 1

Resolution

Note The Elster Transfer Handler must be replaced. Uninstall the old transfer handler before you install the hotfix.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Elster.msi

Not applicable

140,288

10-Oct-2012

11:10

Not applicable

Interop.msxml6.dll

6.0.0.0

210,784

28-Dec-2009

07:20

x86

Microsoft.dynamics.elstertransferhandler.dll

2.1.2012.120

40,216

10-Oct-2012

11:10

x86

Microsoft.dynamics.elstertransferhandler.tlb

Not applicable

2,344

09-Oct-2012

09:12

Not applicable

Prerequisites

You must have one of the following products installed to apply this hotfix:

  • The German version of Microsoft Dynamics NAV 2009 R2

  • The German version of Microsoft Dynamics NAV 2009 Service Pack 1

Restart requirement

After you install the hotfix, and perform any required data repair, you must exit the Microsoft Dynamics NAV client programs. Then, you must restart the Microsoft Dynamics NAV client programs. You do not have to restart Microsoft Windows.

Data repair

After you install the hotfix, you may have to repair damage to the data. For information about how to do this, and for the tools that you must have, visit the following Microsoft website:

https://mbs.microsoft.com/PartnerSource
Special note for Microsoft Dynamics NAV 2009 Service Pack 1
Before you apply this hotfix to a Microsoft Dynamics NAV 2009 Service Pack 1 installation, make sure that the current Microsoft Dynamics NAV 2009 SP1 installation has build number 32074 or a later build number. For more information, visit one of the following Microsoft websites, depending on whether you are a partner or a customer:
Partner

Combined Hotfix Release for Microsoft Dynamics NAV 2009 SP1 and Microsoft Dynamics NAV 2009 R2Customer

Combined Hotfix Release for Microsoft Dynamics NAV 2009 SP1 and Microsoft Dynamics NAV 2009 R2
If the build number of the current Microsoft Dynamics NAV 2009 Service Pack 1 installation is less than 32074, you must perform one of the following steps before you can install this hotfix:

  • Install hotfix 2496107. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

    2496107 Platform hotfix resource files for Microsoft Dynamics NAV 2009 Service Pack 1

  • Perform a solution upgrade to Microsoft Dynamics NAV 2009 R2. For more information about how to perform a solution upgrade from Microsoft Dynamics NAV 2009 Service Pack 1 to Microsoft Dynamics NAV 2009 R2, visit the following Microsoft website:

    Install and Upgrade Instructions for Microsoft Dynamics NAV 2009 R2

For information about how to find the build number in Microsoft Dynamics NAV, visit one of the following Microsoft websites, depending on whether you are a partner or a customer:
Partner

How to Find the Build Number in Microsoft Dynamics NAVCustomer

How to Find the Build Number in Microsoft Dynamics NAV

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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