Error code 0x80070003 when a Group Policy preference is applied to Windows 7 clients

Symptoms

Consider the following scenario:

  • You have Windows 7 clients in your Windows Server 2008 R2 domain.

  • You apply a Group Policy preferences setting that is filtered by Item Level and that targets a security group.


In this scenario, Group Policy processing may fail on the Windows 7 clients, and an environment variable is not set correctly. Additionally, an error that resembles the following is logged in the Application log:

Log Name: Application
Source: Group Policy Environment
Date: datetime
Event ID: 8194
Task Category: (2)
Level: Error
Keywords: Classic
User: SYSTEM
Computer: Client.Contoso.com
Description:
The client-side extension could not apply user policy settings for 'policy_name' because it failed with error code '0x80070003'
The System cannot find the path specified


Cause

This problem occurs because of a race condition that may occur when user and computer policies are applied at the same time.

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 1 for Windows 7 or Windows Server 2008 R2 installed.

Restart requirement

You may want to restart the computer after you apply this hotfix. By default, Group Policy is updated every 90 minutes in the background. If you want Group Policy updated sooner, run the following command after this hotfix is installed:

gpupdate /force

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    1.
    22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Gpprefcl.dll

6.1.7601.22498

590,336

01-Nov-2013

01:59

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Gpprefcl.dll

6.1.7601.22498

790,528

01-Nov-2013

02:49

x64

Gpprefcl.dll

6.1.7601.22498

590,336

01-Nov-2013

01:59

x86

Gpprefcl.dll

6.1.7601.22498

590,336

01-Nov-2013

01:59

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Gpprefcl.dll

6.1.7601.22498

1,522,176

01-Nov-2013

01:56

IA-64

Gpprefcl.dll

6.1.7601.22498

590,336

01-Nov-2013

01:59

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Package_1_for_kb2904034~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,835

Date (UTC)

01-Nov-2013

Time (UTC)

07:42

Platform

Not Applicable

File name

Package_2_for_kb2904034~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,816

Date (UTC)

01-Nov-2013

Time (UTC)

07:42

Platform

Not Applicable

File name

Package_for_kb2904034_sp1~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,933

Date (UTC)

01-Nov-2013

Time (UTC)

07:42

Platform

Not Applicable

File name

X86_7f95a9966436155972750a3b648e1d13_31bf3856ad364e35_6.1.7601.22498_none_3cd5909061c43049.manifest

File version

Not Applicable

File size

711

Date (UTC)

01-Nov-2013

Time (UTC)

07:42

Platform

Not Applicable

File name

X86_microsoft-windows-g..ppolicy-policymaker_31bf3856ad364e35_6.1.7601.22498_none_3987a2ddc09910ee.manifest

File version

Not Applicable

File size

53,968

Date (UTC)

01-Nov-2013

Time (UTC)

02:30

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_18fc96383997d280c9779cdf0a7b3b9e_31bf3856ad364e35_6.1.7601.22498_none_7c03b0e2a73c85ca.manifest

File version

Not Applicable

File size

715

Date (UTC)

01-Nov-2013

Time (UTC)

07:42

Platform

Not Applicable

File name

Amd64_40a072e9153564b7116a7bd79290d120_31bf3856ad364e35_6.1.7601.22498_none_606cd2c193aba444.manifest

File version

Not Applicable

File size

715

Date (UTC)

01-Nov-2013

Time (UTC)

07:42

Platform

Not Applicable

File name

Amd64_7f95a9966436155972750a3b648e1d13_31bf3856ad364e35_6.1.7601.22498_none_98f42c141a21a17f.manifest

File version

Not Applicable

File size

713

Date (UTC)

01-Nov-2013

Time (UTC)

07:42

Platform

Not Applicable

File name

Amd64_afb2997e1f08899bbbd700755cf00e66_31bf3856ad364e35_6.1.7601.22498_none_9c805e27611af343.manifest

File version

Not Applicable

File size

1,070

Date (UTC)

01-Nov-2013

Time (UTC)

07:42

Platform

Not Applicable

File name

Amd64_microsoft-windows-g..ppolicy-policymaker_31bf3856ad364e35_6.1.7601.22498_none_95a63e6178f68224.manifest

File version

Not Applicable

File size

53,972

Date (UTC)

01-Nov-2013

Time (UTC)

03:22

Platform

Not Applicable

File name

Package_1_for_kb2904034~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,049

Date (UTC)

01-Nov-2013

Time (UTC)

07:42

Platform

Not Applicable

File name

Package_2_for_kb2904034~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

1,843

Date (UTC)

01-Nov-2013

Time (UTC)

07:42

Platform

Not Applicable

File name

Package_3_for_kb2904034~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,045

Date (UTC)

01-Nov-2013

Time (UTC)

07:42

Platform

Not Applicable

File name

Package_4_for_kb2904034~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,055

Date (UTC)

01-Nov-2013

Time (UTC)

07:42

Platform

Not Applicable

File name

Package_for_kb2904034_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

3,123

Date (UTC)

01-Nov-2013

Time (UTC)

07:42

Platform

Not Applicable

File name

Wow64_microsoft-windows-g..ppolicy-policymaker_31bf3856ad364e35_6.1.7601.22498_none_9ffae8b3ad57441f.manifest

File version

Not Applicable

File size

34,836

Date (UTC)

01-Nov-2013

Time (UTC)

02:15

Platform

Not Applicable

File name

X86_microsoft-windows-g..ppolicy-policymaker_31bf3856ad364e35_6.1.7601.22498_none_3987a2ddc09910ee.manifest

File version

Not Applicable

File size

53,968

Date (UTC)

01-Nov-2013

Time (UTC)

02:30

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_4f52cb834d7007bfa1648838f7d21ce4_31bf3856ad364e35_6.1.7601.22498_none_b4324014ddc95cd1.manifest

File version

Not Applicable

File size

1,068

Date (UTC)

01-Nov-2013

Time (UTC)

07:42

Platform

Not Applicable

File name

Ia64_microsoft-windows-g..ppolicy-policymaker_31bf3856ad364e35_6.1.7601.22498_none_398946d3c09719ea.manifest

File version

Not Applicable

File size

53,970

Date (UTC)

01-Nov-2013

Time (UTC)

02:25

Platform

Not Applicable

File name

Package_1_for_kb2904034~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not Applicable

File size

2,069

Date (UTC)

01-Nov-2013

Time (UTC)

07:42

Platform

Not Applicable

File name

Package_for_kb2904034_sp1~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not Applicable

File size

1,464

Date (UTC)

01-Nov-2013

Time (UTC)

07:42

Platform

Not Applicable

File name

X86_microsoft-windows-g..ppolicy-policymaker_31bf3856ad364e35_6.1.7601.22498_none_3987a2ddc09910ee.manifest

File version

Not Applicable

File size

53,968

Date (UTC)

01-Nov-2013

Time (UTC)

02:30

Platform

Not Applicable


References

See the terminology Microsoft uses to describe software updates for more information.

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