Symptoms

Consider the following scenario. You use the Terminal Services Gateway (TS Gateway) role service of Windows Server 2008 to allow authorized remote users to connect to resources on your internal corporate network or on your private network. Additionally, you use the Active Directory security groups to control user rights on the resources. In this scenario, when a remote user tries to connect to a resource through TS Gateway from an external client computer by using the fully qualified domain name (FQDN) of the resource, the remote user may be unable to connect. Additionally, the remote user may receive an error message that resembles the following:

Remote Desktop Disconnected:
Terminal Services Resource Authorization Policy (TS RAP) is preventing connection to the remote computer through TS Gateway, possibly due to one of the following reasons:

Contact your administrator for further assistance.

  • You do not have permission to connect to this remote computer through the TS Gateway server.

  • The name specified for the remote computer does not match the name in the TS RAP.

This problem may occur if the Domain Name System (DNS) name for the domain differs from the NetBIOS name. For example, the DNS name for the domain is domainname.com. However, the NetBIOS name is TSNetBiosName.

Note This problem does not occur if the remote user tries to connect to the resource by using only the NetBIOS name of the resource.

Cause

This problem occurs because an error occurs when TS Gateway obtains the NetBIOS name from the FQDN.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites


To apply this hotfix, you must have Terminal Services installed on a Windows Server 2008-based computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 file information notes

The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Aaedge.dll

6.0.6001.22379

192,000

17-Feb-2009

04:36

x86

Aaedge.mof

Not Applicable

1,104

18-Dec-2007

20:59

Not Applicable

Aatspp.dll

6.0.6001.22379

73,728

17-Feb-2009

04:36

x86

Aatspp.mof

Not Applicable

1,107

18-Dec-2007

20:59

Not Applicable

Rap.xml

Not Applicable

895

18-Dec-2007

20:59

Not Applicable

Tsgateway.xml

Not Applicable

591

18-Dec-2007

20:59

Not Applicable

Tsgclean.exe

6.0.6001.22379

225,792

17-Feb-2009

04:36

x86

Tsproxy-edgeadapter-ppdlic.xrm-ms

Not Applicable

3,018

17-Feb-2009

04:06

Not Applicable

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Aaedge.dll

6.0.6001.22379

219,648

17-Feb-2009

06:35

x64

Aaedge.mof

Not Applicable

1,104

18-Dec-2007

20:59

Not Applicable

Aatspp.dll

6.0.6001.22379

76,288

17-Feb-2009

06:35

x64

Aatspp.mof

Not Applicable

1,107

18-Dec-2007

20:59

Not Applicable

Rap.xml

Not Applicable

895

18-Dec-2007

20:59

Not Applicable

Tsgateway.xml

Not Applicable

591

18-Dec-2007

20:59

Not Applicable

Tsgclean.exe

6.0.6001.22379

377,856

17-Feb-2009

06:34

x64

Tsproxy-edgeadapter-ppdlic.xrm-ms

Not Applicable

3,018

17-Feb-2009

05:59

Not Applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about TS Gateway, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/library/cc731264.aspx For more information about the default groups of Active Directory, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/library/cc756898.aspx

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File name

Package_for_kb967933_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,417

Date (UTC)

18-Feb-2009

Time (UTC)

06:49

File name

Package_for_kb967933_server~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

18-Feb-2009

Time (UTC)

06:49

File name

X86_c570f7886ac6ec98078d7f7c4da824b2_31bf3856ad364e35_6.0.6001.22379_none_184b6894da592b81.manifest

File version

Not Applicable

File size

707

Date (UTC)

18-Feb-2009

Time (UTC)

06:49

File name

X86_microsoft-windows-tsproxy-edgeadapter_31bf3856ad364e35_6.0.6001.22379_none_3e516726e6039150.manifest

File version

Not Applicable

File size

86,934

Date (UTC)

17-Feb-2009

Time (UTC)

04:53

Additional files for all supported x64-based versions of Windows Server 2008

File name

Amd64_a7e67dcd355d59599a910551bdfbcf00_31bf3856ad364e35_6.0.6001.22379_none_681b3327a79fc203.manifest

File version

Not Applicable

File size

711

Date (UTC)

18-Feb-2009

Time (UTC)

06:49

File name

Amd64_microsoft-windows-tsproxy-edgeadapter_31bf3856ad364e35_6.0.6001.22379_none_9a7002aa9e610286.manifest

File version

Not Applicable

File size

86,980

Date (UTC)

17-Feb-2009

Time (UTC)

07:02

File name

Package_for_kb967933_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,425

Date (UTC)

18-Feb-2009

Time (UTC)

06:49

File name

Package_for_kb967933_server~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,438

Date (UTC)

18-Feb-2009

Time (UTC)

06:49

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