Error message when you add an InetOrgPerson user account to an RMS template in Windows Server 2008 R2: "No email address was found for the selected user or group"

Symptoms

Consider the following scenario:

  • You have an Active Directory Rights Management Services (AD RMS) server that is running Windows Server 2008 R2.

  • You add an InetOrgPerson user account to an RMS template.

In this scenario, the operation fails. Additionally, you receive the following error message:


No email address was found for the selected user or group.


Note This issue does not occur when you add the user’s email address to the RMS template.

Cause

This issue occurs because an incorrect search filter is used in the Lightweight Directory Access Protocol (LDAP) query.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2.

Registry information

To use the hotfix, you do not have to change the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important for maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Microsoft.rightsmanagementservices.admin.dll

6.1.7600.20778

1,355,776

13-Aug-2010

05:23

x86

Workaround

To work around the issue, manually enter the email address for the users of the type InetOrgPerson

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File name

Amd64_6f0c492013381f49b315a0e6c35143c1_31bf3856ad364e35_6.1.7600.20778_none_5ddf9b3de0bef16c.manifest

File version

Not applicable

File size

713

Date (UTC)

13-Aug-2010

Time (UTC)

19:48

Platform

Not applicable

File name

Msil_microsoft.rightsmanagementservices.admin_31bf3856ad364e35_6.1.7600.20778_none_7866e8cc12632ec9.manifest

File version

Not applicable

File size

1,325

Date (UTC)

13-Aug-2010

Time (UTC)

05:58

Platform

Not applicable

File name

Package_1_for_kb2314467~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

1,833

Date (UTC)

13-Aug-2010

Time (UTC)

19:48

Platform

Not applicable

File name

Package_for_kb2314467_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

1,458

Date (UTC)

13-Aug-2010

Time (UTC)

19:48

Platform

Not applicable

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