Error message when you click New Scan in Windows Fax and Scan on a Windows-based computer

Symptoms

Assume that you have a Web Services for Devices (WSD)-based scanner installed on a computer that is running one of the following operating systems:

  • Windows 8

  • Windows Server 2012

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2 SP1

When you click New Scan in Windows Fax and Scan, the scan operation fails. Additionally, you receive an error message that resembles the following:

An error occurred while setting scanner properties. If another program is scanning, please wait for it to complete and try again.


Cause

This issue occurs because it takes longer than expected for the scan data to be transferred from the WSD scanner to the computer. Therefore, the read request returns empty data to the driver of the WSD scanner. Then, the driver for the WSD scanner assumes that an issue occurred and interrupts the scan operation.

Resolution

This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 8

  • Windows Server 2012

  • Windows 7 SP1

  • Windows Server 2008 R2 SP1

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.18xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Wsdscdrv.dll

6.1.7601.18228

240,640

01-Aug-2013

08:40

x86

Wsdscdrv.dll

6.1.7601.22410

240,640

01-Aug-2013

08:43

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Wsdscdrv.dll

6.1.7601.18228

262,144

01-Aug-2013

09:10

x64

Wsdscdrv.dll

6.1.7601.22410

262,144

01-Aug-2013

09:17

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Wsdscdrv.dll

6.1.7601.18228

448,512

01-Aug-2013

08:21

IA-64

Wsdscdrv.dll

6.1.7601.22410

448,512

01-Aug-2013

08:25

IA-64

Windows 8 and Windows Server 2012 file information notesImportant Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows 8 and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Wsdscdrv.dll

6.2.9200.16679

244,224

01-Aug-2013

08:37

x86

Wsdscdrv.dll

6.2.9200.20787

244,224

01-Aug-2013

08:58

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Wsdscdrv.dll

6.2.9200.16679

259,584

01-Aug-2013

10:30

x64

Wsdscdrv.dll

6.2.9200.20787

259,584

01-Aug-2013

12:25

x64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_wsdscdrv.inf_31bf3856ad364e35_6.1.7601.18228_none_d23ec5a127c8168b.manifest

File version

Not applicable

File size

2,093

Date (UTC)

01-Aug-2013

Time (UTC)

11:29

Platform

Not applicable

File name

X86_wsdscdrv.inf_31bf3856ad364e35_6.1.7601.22410_none_d2cb31ee40e4ccd3.manifest

File version

Not applicable

File size

2,093

Date (UTC)

01-Aug-2013

Time (UTC)

09:12

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property

Value

File name

Amd64_wsdscdrv.inf_31bf3856ad364e35_6.1.7601.18228_none_2e5d6124e02587c1.manifest

File version

Not applicable

File size

2,097

Date (UTC)

01-Aug-2013

Time (UTC)

12:33

Platform

Not applicable

File name

Amd64_wsdscdrv.inf_31bf3856ad364e35_6.1.7601.22410_none_2ee9cd71f9423e09.manifest

File version

Not applicable

File size

2,097

Date (UTC)

01-Aug-2013

Time (UTC)

09:45

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File property

Value

File name

Ia64_wsdscdrv.inf_31bf3856ad364e35_6.1.7601.18228_none_d240699727c61f87.manifest

File version

Not applicable

File size

2,095

Date (UTC)

01-Aug-2013

Time (UTC)

12:15

Platform

Not applicable

File name

Ia64_wsdscdrv.inf_31bf3856ad364e35_6.1.7601.22410_none_d2ccd5e440e2d5cf.manifest

File version

Not applicable

File size

2,095

Date (UTC)

01-Aug-2013

Time (UTC)

09:01

Platform

Not applicable


Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

X86_wsdscdrv.inf_31bf3856ad364e35_6.2.9200.16679_none_ccf929e49adb78ff.manifest

File version

Not applicable

File size

2,110

Date (UTC)

01-Aug-2013

Time (UTC)

10:13

Platform

Not applicable

File name

X86_wsdscdrv.inf_31bf3856ad364e35_6.2.9200.20787_none_cd75f62fb403020c.manifest

File version

Not applicable

File size

2,110

Date (UTC)

01-Aug-2013

Time (UTC)

10:08

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property

Value

File name

Amd64_wsdscdrv.inf_31bf3856ad364e35_6.2.9200.16679_none_2917c5685338ea35.manifest

File version

Not applicable

File size

2,114

Date (UTC)

01-Aug-2013

Time (UTC)

11:57

Platform

Not applicable

File name

Amd64_wsdscdrv.inf_31bf3856ad364e35_6.2.9200.20787_none_299491b36c607342.manifest

File version

Not applicable

File size

2,114

Date (UTC)

01-Aug-2013

Time (UTC)

13:37

Platform

Not applicable


Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×