Error message when you run a WMI process in Host Integration Server 2009, in Biztalk Server 2009, or in Biztalk Server 2006 R2: "Unable to load because allocation of thread local storage failed"

Symptoms

When you run a Windows Management Instrumentation (WMI) process in Microsoft Host Integration Server 2009, in Microsoft Biztalk Server 2009, or in Biztalk Server 2006 R2, you may receive the following error message:

Unable to load because allocation of thread local storage failed.

Not enough storage is available to process this command.

Additionally, an entry may be logged in the event log that resembles the following:

Event Type:     Error
Event Source: COM+
Event Category: (98)
Event ID: 4791
Date: <date>
Time: <time>
User: N/A
Computer: <computer_name>
Description:
The COM+ Services DLL (comsvcs.dll) was unable to load because allocation of thread local storage failed.
Process Name: wmiprvse.exe
Error Code = 0x80070008 : Not enough storage is available to process this command.
COM+ Services Internals Information:
File: d:\nt\com\complus\src\comsvcs\comsvcs\comsvcs.cpp, Line: 334
Comsvcs.dll file version: ENU 2001.12.4720.4045 shp


Cause

This problem occurs because the SSOMapper method and the SSOConfigStore method call the TLSAlloc function without an associated TLSFree function.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart information

You do not have to restart the computer after you apply this hotfix.

Replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For the x86-based version of Host Integration Server 2009

File name

File version

File size

Date

Time

Platform

Importexport.dll

6.0.302.2

51,544

21-Oct-2010

16:13

x86

Infocache.dll

6.0.302.2

125,272

21-Oct-2010

16:13

x86

Ssoadmin.dll

6.0.302.2

90,960

21-Oct-2010

16:13

x86

Ssoadminserver.dll

6.0.302.2

117,088

21-Oct-2010

16:13

x86

Ssoclient.exe

6.0.302.2

54,616

21-Oct-2010

16:13

x86

Ssoconfig.exe

6.0.302.2

80,216

21-Oct-2010

16:13

x86

Ssoconfigom.dll

6.0.302.2

115,032

21-Oct-2010

16:13

x86

Ssoconfigstore.dll

6.0.302.2

77,664

21-Oct-2010

16:13

x86

Ssocsserver.dll

6.0.302.2

68,952

21-Oct-2010

16:13

x86

Ssocstx.dll

6.0.302.2

54,096

21-Oct-2010

16:13

x86

Ssolookup.dll

6.0.302.2

94,040

21-Oct-2010

16:13

x86

Ssolookupserver.dll

6.0.302.2

121,184

21-Oct-2010

16:13

x86

Ssomanage.exe

6.0.302.2

93,016

21-Oct-2010

16:13

x86

Ssomapper.dll

6.0.302.2

101,208

21-Oct-2010

16:13

x86

Ssomappingserver.dll

6.0.302.2

94,560

21-Oct-2010

16:13

x86

Ssops.exe

6.0.302.2

81,744

21-Oct-2010

16:13

x86

Ssopsadmin.dll

6.0.302.2

82,264

21-Oct-2010

16:13

x86

Ssopshelper.dll

6.0.302.2

85,848

21-Oct-2010

16:13

x86

Ssopsserver.dll

6.0.302.2

175,448

21-Oct-2010

16:13

x86

Ssoservercfg.dll

6.0.302.2

165,720

21-Oct-2010

16:13

x86

Ssoss.dll

6.0.302.2

104,784

21-Oct-2010

16:13

x86

For the x64-based version of Host Integration Server 2009

File name

File version

File size

Date

Time

Platform

Importexport.dll

6.0.302.2

51,544

03-Nov-2010

13:12

x86

Importexport.dll

6.0.302.2

73,048

03-Nov-2010

13:12

x64

Infocache.dll

6.0.302.2

205,656

03-Nov-2010

13:12

x64

Ssoadmin.dll

6.0.302.2

122,192

03-Nov-2010

13:12

x64

Ssoadmin.dll

6.0.302.2

90,960

03-Nov-2010

13:12

x86

Ssoadminserver.dll

6.0.302.2

192,864

03-Nov-2010

13:12

x64

Ssoclient.exe

6.0.302.2

82,264

03-Nov-2010

13:12

x64

Ssoconfig.exe

6.0.302.2

131,416

03-Nov-2010

13:12

x64

Ssoconfigom.dll

6.0.302.2

115,032

03-Nov-2010

13:12

x86

Ssoconfigom.dll

6.0.302.2

169,816

03-Nov-2010

13:12

x64

Ssoconfigstore.dll

6.0.302.2

103,776

03-Nov-2010

13:12

x64

Ssoconfigstore.dll

6.0.302.2

77,664

03-Nov-2010

13:12

x86

Ssocsserver.dll

6.0.302.2

96,600

03-Nov-2010

13:12

x64

Ssocstx.dll

6.0.302.2

66,384

03-Nov-2010

13:12

x64

Ssolookup.dll

6.0.302.2

137,048

03-Nov-2010

13:12

x64

Ssolookup.dll

6.0.302.2

94,040

03-Nov-2010

13:12

x86

Ssolookupserver.dll

6.0.302.2

188,256

03-Nov-2010

13:12

x64

Ssomanage.exe

6.0.302.2

154,968

03-Nov-2010

13:12

x64

Ssomapper.dll

6.0.302.2

101,208

03-Nov-2010

13:12

x86

Ssomapper.dll

6.0.302.2

140,632

03-Nov-2010

13:12

x64

Ssomappingserver.dll

6.0.302.2

146,784

03-Nov-2010

13:12

x64

Ssops.exe

6.0.302.2

133,968

03-Nov-2010

13:12

x64

Ssopsadmin.dll

6.0.302.2

107,864

03-Nov-2010

13:12

x64

Ssopsadmin.dll

6.0.302.2

82,264

03-Nov-2010

13:12

x86

Ssopshelper.dll

6.0.302.2

113,496

03-Nov-2010

13:12

x64

Ssopshelper.dll

6.0.302.2

85,848

03-Nov-2010

13:12

x86

Ssopsserver.dll

6.0.302.2

292,184

03-Nov-2010

13:12

x64

Ssoservercfg.dll

6.0.302.2

165,720

03-Nov-2010

13:12

x86

Ssoss.dll

6.0.302.2

165,712

03-Nov-2010

13:12

x64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the methods and functions mentioned in the "Cause" section, visit the following Microsoft Developer Network (MSDN) websites:

SSOMapper Methods

SSOConfigStore Methods

TlsFree Function

TlsAlloc Function

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