Error message when you start Microsoft FRx after applying a service pack: "Runtime Error 32797: Application Defined or Object Defined Error"

Support

Hello,

Select a different account.

You have multiple accounts

Choose the account you want to sign in with.

Symptoms

"Runtime error 32797: Application Defined or Object Defined Error" This error occurs when launching Microsoft FRx after installing a Service Pack.

Cause

This error will occur if certain Microsoft FRx DLL files failed to register during installation or Crystal Reports 8 is installed or ever was installed on the machine. There is a known issue with Crystal 8 causing registry permission problems.

Resolution

Browse out to the Microsoft FRx program files directory containing the frx32.exe and double-click the file named frxreg.exe.
Perform these two possible fixes from Microsoft support:http://support.microsoft.com/default.aspx?scid=KB;en-us;269383 http://support.microsoft.com/kb/268553/EN-US/

More Information

It is important to note that this issue was caused by a known bug with the Crystal 8 application. If the above solutions do not work, it may be necessary to rebuild the affected machines to correct the registry problems.