RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION THAT IS CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED TO SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

Symptoms

When you use the Microsoft Dynamics NAV Outlook add-in to synchronize multiple contact records in Microsoft Dynamics NAV 5.0 to Microsoft Office Outlook, you receive the following error message:

Access to path EntryIdStorage was denied.

Cause

This problem occurs because a file stream is not closed or disposed of after use when Microsoft Dynamics NAV is reading data from the IsolatedStorage class.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+ContactsCustomers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.


Prerequisites

You must have Microsoft Dynamics NAV 5.0 Service Pack 1 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

File information

The English - United States version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

0x0409.ini

Not Applicable

6,187

08-Mar-2007

05:16

Not Applicable

Instmsiw.exe

6.0.2448.0

1,822,520

28-Nov-2004

00:53

x86

Microsoft dynamics nav 5.0 sp1 outlook add-in en-us.msi

Not Applicable

3,984,896

17-Nov-2009

23:41

Not Applicable

Microsoft dynamics nav 5.0 sp1 outlook add-in en-us.pdf

Not Applicable

747

04-Nov-2009

20:34

Not Applicable

Setup en-us.exe

14.0.0.162

433,472

17-Nov-2009

23:41

x86

Setup.ini

Not Applicable

2,944

04-Nov-2009

20:34

Not Applicable

Extensibility.dll

7.0.9466.0

10,576

08-Oct-2009

19:44

x86

Microsoft.dynamics.nav.olsync.common.dll

5.0.29763.0

46,976

08-Oct-2009

19:44

x86

Microsoft.dynamics.nav.olsync.mui.dll

1.0.0.0

34,680

08-Oct-2009

19:44

x86

Microsoft.dynamics.nav.olsync.olsyncsupplier.dll

5.0.29763.0

59,280

08-Oct-2009

19:44

x86

Microsoft.navision.cfront.cfrontdotnet.dll

5.0.29763.0

182,144

08-Oct-2009

19:44

x86

Install.exe

8.0.50727.42

609,472

12-Apr-2007

03:00

x86

Install.ini

Not Applicable

4,585

12-Apr-2007

03:00

Not Applicable

Install.res.1025.dll

8.0.50727.42

86,880

17-Nov-2009

23:41

x86

Install.res.1028.dll

8.0.50727.42

86,880

17-Nov-2009

23:41

x86

Install.res.1029.dll

8.0.50727.42

88,928

17-Nov-2009

23:41

x86

Install.res.1030.dll

8.0.50727.42

87,904

17-Nov-2009

23:41

x86

Install.res.1031.dll

8.0.50727.42

91,488

17-Nov-2009

23:41

x86

Install.res.1032.dll

8.0.50727.42

93,536

17-Nov-2009

23:41

x86

Install.res.1033.dll

8.0.50727.42

86,880

17-Nov-2009

23:41

x86

Install.res.1035.dll

8.0.50727.42

87,392

17-Nov-2009

23:41

x86

Install.res.1036.dll

8.0.50727.42

92,000

17-Nov-2009

23:41

x86

Install.res.1037.dll

8.0.50727.42

86,880

17-Nov-2009

23:41

x86

Install.res.1038.dll

8.0.50727.42

89,952

17-Nov-2009

23:41

x86

Install.res.1040.dll

8.0.50727.42

90,464

17-Nov-2009

23:41

x86

Install.res.1041.dll

8.0.50727.42

86,880

17-Nov-2009

23:41

x86

Install.res.1042.dll

8.0.50727.42

86,880

17-Nov-2009

23:41

x86

Install.res.1043.dll

8.0.50727.42

89,440

17-Nov-2009

23:41

x86

Install.res.1044.dll

8.0.50727.42

87,904

17-Nov-2009

23:41

x86

Install.res.1045.dll

8.0.50727.42

89,440

17-Nov-2009

23:41

x86

Install.res.1046.dll

8.0.50727.42

88,416

17-Nov-2009

23:41

x86

Install.res.1049.dll

8.0.50727.42

88,416

17-Nov-2009

23:41

x86

Install.res.1053.dll

8.0.50727.42

87,904

17-Nov-2009

23:41

x86

Install.res.1055.dll

8.0.50727.42

86,880

17-Nov-2009

23:41

x86

Install.res.2052.dll

8.0.50727.42

86,880

17-Nov-2009

23:41

x86

Install.res.2070.dll

8.0.50727.42

90,464

17-Nov-2009

23:41

x86

Install.res.3076.dll

8.0.50727.42

86,880

17-Nov-2009

23:41

x86

Install.res.3082.dll

8.0.50727.42

91,488

17-Nov-2009

23:41

x86

Netfx.bmp

Not Applicable

5,686

12-Apr-2007

03:00

Not Applicable

Netfx.msi

Not Applicable

24,863,744

12-Apr-2007

03:01

Not Applicable

Unicows.dll

1.0.4018.0

245,408

12-Apr-2007

03:01

x86

Dbm.dll

5.0.29763.0

440,120

08-Oct-2009

19:44

x86

Fin.etx

Not Applicable

174,301

07-Sep-2009

19:36

Not Applicable

Fin.flf

Not Applicable

5,549

07-Apr-2008

01:08

Not Applicable

Fin.stx

Not Applicable

212,162

07-Sep-2009

19:36

Not Applicable

Microsoft.dynamics.nav.olsync.common.tlb

Not Applicable

7,484

07-Sep-2009

23:41

Not Applicable

Microsoft.dynamics.nav.olsync.olsyncsupplier.tlb

Not Applicable

5,820

07-Sep-2009

23:41

Not Applicable

Nc_netb.dll

5.0.29763.0

108,352

08-Oct-2009

19:44

x86

Nc_tcp.dll

5.0.29763.0

108,352

08-Oct-2009

19:44

x86

Nc_tcps.dll

5.0.29763.0

153,408

08-Oct-2009

19:44

x86

Ndbcs.dll

5.0.29763.0

1,288,000

08-Oct-2009

19:44

x86

Slave.exe

5.0.29763.0

157,504

08-Oct-2009

19:44

x86

Cfront.dll

5.0.29763.0

1,296,192

08-Oct-2009

19:44

x86

Cfrontsql.dll

5.0.29763.0

1,398,600

08-Oct-2009

19:44

x86

Fin.etx

Not Applicable

174,301

07-Sep-2009

19:36

Not Applicable

Fin.stx

Not Applicable

212,162

07-Sep-2009

19:36

Not Applicable

Mapihelper.dll

5.0.29763.0

78,152

08-Oct-2009

19:44

x86

Microsoft.dynamics.nav.olsync.navsyncaddin.dll

5.0.29763.0

759,688

08-Oct-2009

19:44

x86

Microsoft.navision.cfront.cfrontdotnet.dll

5.0.29763.0

182,144

08-Oct-2009

19:44

x86

Office.dll

2.2.0.0

202,560

08-Oct-2009

19:44

x86

Outlook.exe.config

Not Applicable

4,492

07-Apr-2008

01:06

Not Applicable

Outlookproxy.dll

9.1.0.0

395,088

08-Oct-2009

19:44

x86

Microsoft.dynamics.nav.olsync.navsyncaddin.resources.dll

5.0.29763.0

51,120

11-Sep-2009

00:07

x86

Atl80.dll

8.0.50727.4053

97,280

11-Jul-2009

03:41

x86

Mfc80.dll

8.0.50727.4053

1,105,920

11-Jul-2009

04:46

x86

Mfc80u.dll

8.0.50727.4053

1,093,120

11-Jul-2009

04:46

x86

Mfcm80.dll

8.0.50727.4053

69,632

11-Jul-2009

09:19

x86

Mfcm80u.dll

8.0.50727.4053

57,856

11-Jul-2009

09:07

x86

Msvcm80.dll

8.0.50727.4053

479,232

11-Jul-2009

09:08

x86

Msvcp80.dll

8.0.50727.4053

554,832

11-Jul-2009

09:09

x86

Msvcr80.dll

8.0.50727.4053

632,656

11-Jul-2009

09:12

x86

Atl80.dll

8.0.50727.4053

114,688

11-Jul-2009

03:40

x86

Atl80.dll

8.0.50727.4053

97,280

11-Jul-2009

03:41

x86

Mfc80.dll

8.0.50727.4053

1,105,920

11-Jul-2009

04:46

x86

Mfc80u.dll

8.0.50727.4053

1,093,120

11-Jul-2009

04:46

x86

Mfcm80.dll

8.0.50727.4053

69,632

11-Jul-2009

09:19

x86

Mfcm80u.dll

8.0.50727.4053

57,856

11-Jul-2009

09:07

x86

Atl80.dll

8.0.50727.4053

97,280

11-Jul-2009

03:41

x86

X86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_473666fd.manifest

Not Applicable

466

11-Jul-2009

03:41

Not Applicable

Mfc80.dll

8.0.50727.4053

1,105,920

11-Jul-2009

04:46

x86

Mfc80u.dll

8.0.50727.4053

1,093,120

11-Jul-2009

04:46

x86

Mfcm80.dll

8.0.50727.4053

69,632

11-Jul-2009

09:19

x86

Mfcm80u.dll

8.0.50727.4053

57,856

11-Jul-2009

09:07

x86

X86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_b77cec8e.manifest

Not Applicable

2,372

11-Jul-2009

09:50

Not Applicable

Msvcm80.dll

8.0.50727.4053

479,232

11-Jul-2009

09:08

x86

Msvcp80.dll

8.0.50727.4053

554,832

11-Jul-2009

09:09

x86

Msvcr80.dll

8.0.50727.4053

632,656

11-Jul-2009

09:12

x86

Msvcm80.dll

8.0.50727.4053

479,232

11-Jul-2009

09:08

x86

Msvcp80.dll

8.0.50727.4053

554,832

11-Jul-2009

09:09

x86

Msvcr80.dll

8.0.50727.4053

632,656

11-Jul-2009

09:12

x86

X86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989.manifest

Not Applicable

1,870

11-Jul-2009

09:50

Not Applicable

8.0.50727.4053.policy

Not Applicable

804

11-Jul-2009

03:41

Not Applicable

X86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_473666fd.manifest

Not Applicable

466

11-Jul-2009

03:41

Not Applicable

X86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989.manifest

Not Applicable

1,870

11-Jul-2009

09:50

Not Applicable

X86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_b77cec8e.manifest

Not Applicable

2,372

11-Jul-2009

09:50

Not Applicable

8.0.50727.4053.policy

Not Applicable

804

11-Jul-2009

03:41

Not Applicable

8.0.50727.4053.policy

Not Applicable

804

11-Jul-2009

04:46

Not Applicable

8.0.50727.4053.policy

Not Applicable

804

11-Jul-2009

03:40

Not Applicable

8.0.50727.4053.policy

Not Applicable

804

11-Jul-2009

04:46

Not Applicable

8.0.50727.4053.policy

Not Applicable

804

11-Jul-2009

03:40

Not Applicable

Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, THE RELIABILITY OR THE ACCURACY OF THE INFORMATION THAT IS CONTAINED IN THE DOCUMENTS AND THE RELATED GRAPHICS PUBLISHED ON THIS WEB SITE (THE “MATERIALS”) FOR ANY PURPOSE.

THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.

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