Error message when you try to change a user right which includes a virtual account that has the "NT Service\" prefix in Windows Server 2008 or in Windows Vista: "An external error has occurred"

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows Server 2008 or Windows Vista.

  • You add a user account to a user right on the computer by using the local security policy. For example, you add a user account to the Logon as a service user right.

  • The user account has the NT Service\ prefix.

  • You try to change the user right again by using the local security policy.

In this scenario, you cannot change the user right, and you receive the following error message:

An external error has occurred. Failed to save Local Policy Database

Additionally, the user account that you added is removed from the user right. 

For example, consider the following scenario:

  • You install Microsoft SQL Server on a computer that is running Windows Server 2008.

  • You add the following user accounts to the Logon as a Service user right by using the local security policy:

    • NT Service\MSSQLSERVICE

    • NT Service\MSSQLFDLauncher

  • You try to change the Logon as a service user right by using the local security policy.

In this scenario, you receive the error message that is mentioned earlier.

Additionally, the two user accounts are removed from the user right. Therefore, SQL server cannot start.

Cause

This issue occurs because the Group Policy Management Editor does not support user accounts that have the NT Service\ prefix.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 1 (SP1)

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008

  • Windows Server 2008 Service Pack 2 (SP2)

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    0.
    20xxx

    Windows Vista

    RTM

    LDR

    6.0.600
    1.
    22xxx

    Windows Vista and Windows Server 2008

    SP1

    LDR

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are very important for maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Scesrv.dll

6.0.6001.22836

306,176

18-Jan-2011

14:31

x86

Scesrv.dll

6.0.6002.22572

306,176

18-Jan-2011

16:01

x86

Wsecedit.dll

6.0.6001.22836

1,295,872

18-Jan-2011

14:33

x86

Wsecedit.dll

6.0.6002.22572

1,295,872

18-Jan-2011

16:02

x86

Scecli.dll

6.0.6001.22836

177,152

18-Jan-2011

14:31

x86

Scecli.dll

6.0.6002.22572

177,152

18-Jan-2011

16:01

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Scesrv.dll

6.0.6001.22836

399,872

18-Jan-2011

14:51

x64

Scesrv.dll

6.0.6002.22572

399,360

18-Jan-2011

16:04

x64

Wsecedit.dll

6.0.6001.22836

1,508,352

18-Jan-2011

14:52

x64

Wsecedit.dll

6.0.6002.22572

1,508,352

18-Jan-2011

16:05

x64

Scecli.dll

6.0.6001.22836

236,032

18-Jan-2011

14:51

x64

Scecli.dll

6.0.6002.22572

236,032

18-Jan-2011

16:04

x64

Scecli.dll

6.0.6001.22836

177,152

18-Jan-2011

14:31

x86

Scecli.dll

6.0.6002.22572

177,152

18-Jan-2011

16:01

x86

Scesrv.dll

6.0.6001.22836

306,176

18-Jan-2011

14:31

x86

Scesrv.dll

6.0.6002.22572

306,176

18-Jan-2011

16:01

x86

Wsecedit.dll

6.0.6001.22836

1,295,872

18-Jan-2011

14:33

x86

Wsecedit.dll

6.0.6002.22572

1,295,872

18-Jan-2011

16:02

x86

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Scesrv.dll

6.0.6001.22836

804,352

18-Jan-2011

14:30

IA-64

Scesrv.dll

6.0.6002.22572

804,352

18-Jan-2011

15:27

IA-64

Wsecedit.dll

6.0.6001.22836

2,157,056

18-Jan-2011

14:31

IA-64

Wsecedit.dll

6.0.6002.22572

2,157,056

18-Jan-2011

15:29

IA-64

Scecli.dll

6.0.6001.22836

471,040

18-Jan-2011

14:30

IA-64

Scecli.dll

6.0.6002.22572

471,040

18-Jan-2011

15:27

IA-64

Scecli.dll

6.0.6001.22836

177,152

18-Jan-2011

14:31

x86

Scecli.dll

6.0.6002.22572

177,152

18-Jan-2011

16:01

x86

Scesrv.dll

6.0.6001.22836

306,176

18-Jan-2011

14:31

x86

Scesrv.dll

6.0.6002.22572

306,176

18-Jan-2011

16:01

x86

Wsecedit.dll

6.0.6001.22836

1,295,872

18-Jan-2011

14:33

x86

Wsecedit.dll

6.0.6002.22572

1,295,872

18-Jan-2011

16:02

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2411938 "An external error has occurred" error when you change the user rights of an account in Local Security Policy in Windows Server 2008 R2 For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

3,577

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

X86_08ca8e1ac471b17ca37513b5589015fd_31bf3856ad364e35_6.0.6002.22572_none_7aeb30446ab3704b.manifest

File version

Not applicable

File size

733

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

X86_1458e1ee067bd6b5948851db840a7820_31bf3856ad364e35_6.0.6002.22572_none_cde7069e8bb1053a.manifest

File version

Not applicable

File size

722

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

X86_37248fca1d6e2d604bab8113217ca2a1_31bf3856ad364e35_6.0.6001.22836_none_4d1aeb35ed24d225.manifest

File version

Not applicable

File size

733

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

X86_6d40ca52aadb39861995e8d35d3fcd49_31bf3856ad364e35_6.0.6001.22836_none_df6b176d8e9c4f0c.manifest

File version

Not applicable

File size

726

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

X86_b2dc3fc5b58d83b1ad596ab04462ad84_31bf3856ad364e35_6.0.6001.22836_none_d303ebbd5c8a5241.manifest

File version

Not applicable

File size

722

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

X86_ef173620e97a36761c18c0d50b1a305d_31bf3856ad364e35_6.0.6002.22572_none_d8d8365f166673b4.manifest

File version

Not applicable

File size

726

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

X86_microsoft-windows-s..configurationengine_31bf3856ad364e35_6.0.6001.22836_none_b9941fc0a1cb2209.manifest

File version

Not applicable

File size

9,808

Date (UTC)

18-Jan-2011

Time (UTC)

14:43

Platform

Not applicable

File name

X86_microsoft-windows-s..configurationengine_31bf3856ad364e35_6.0.6002.22572_none_bb4b50d09f158195.manifest

File version

Not applicable

File size

9,808

Date (UTC)

18-Jan-2011

Time (UTC)

16:16

Platform

Not applicable

File name

X86_microsoft-windows-s..rationmanagement-ui_31bf3856ad364e35_6.0.6001.22836_none_6277078ddfe2aad0.manifest

File version

Not applicable

File size

49,222

Date (UTC)

18-Jan-2011

Time (UTC)

14:47

Platform

Not applicable

File name

X86_microsoft-windows-s..rationmanagement-ui_31bf3856ad364e35_6.0.6002.22572_none_642e389ddd2d0a5c.manifest

File version

Not applicable

File size

49,222

Date (UTC)

18-Jan-2011

Time (UTC)

16:21

Platform

Not applicable

File name

X86_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6001.22836_none_387d1e68f24be6ca.manifest

File version

Not applicable

File size

120,621

Date (UTC)

18-Jan-2011

Time (UTC)

14:47

Platform

Not applicable

File name

X86_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6002.22572_none_3a344f78ef964656.manifest

File version

Not applicable

File size

120,621

Date (UTC)

18-Jan-2011

Time (UTC)

16:21

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_15c4d459b162215b930dd3b917f834b2_31bf3856ad364e35_6.0.6001.22836_none_ccb3b05cfe68bbe2.manifest

File version

Not applicable

File size

1,092

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

Amd64_1e17bced77db7cf6a7c293e62637ab83_31bf3856ad364e35_6.0.6002.22572_none_7422d7af95f7e60b.manifest

File version

Not applicable

File size

1,100

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

Amd64_28c4b76cbe66ff7a438dfe3835500c8a_31bf3856ad364e35_6.0.6002.22572_none_3f04ad0fca5b7ce7.manifest

File version

Not applicable

File size

1,116

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

Amd64_4099702142c21b941d0c7ef3c765d0f4_31bf3856ad364e35_6.0.6001.22836_none_c8f6c33ad84db2d0.manifest

File version

Not applicable

File size

1,100

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

Amd64_4d48b1693b446cc546f9b4138e7e329a_31bf3856ad364e35_6.0.6002.22572_none_d3573b78a2bdb0be.manifest

File version

Not applicable

File size

1,092

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

Amd64_95988a381914342571c5dfdbb0a84998_31bf3856ad364e35_6.0.6001.22836_none_bfbfb2236a986178.manifest

File version

Not applicable

File size

1,116

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

Amd64_95b1291db42e5067904bf14212f650d5_31bf3856ad364e35_6.0.6001.22836_none_60db534203ec02fe.manifest

File version

Not applicable

File size

737

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

Amd64_e15cff2750b3c1456ced7a7a3de429d4_31bf3856ad364e35_6.0.6001.22836_none_5e081007a26fae7e.manifest

File version

Not applicable

File size

730

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

Amd64_microsoft-windows-s..configurationengine_31bf3856ad364e35_6.0.6001.22836_none_15b2bb445a28933f.manifest

File version

Not applicable

File size

9,844

Date (UTC)

18-Jan-2011

Time (UTC)

15:04

Platform

Not applicable

File name

Amd64_microsoft-windows-s..configurationengine_31bf3856ad364e35_6.0.6002.22572_none_1769ec545772f2cb.manifest

File version

Not applicable

File size

9,844

Date (UTC)

18-Jan-2011

Time (UTC)

16:15

Platform

Not applicable

File name

Amd64_microsoft-windows-s..rationmanagement-ui_31bf3856ad364e35_6.0.6001.22836_none_be95a31198401c06.manifest

File version

Not applicable

File size

49,270

Date (UTC)

18-Jan-2011

Time (UTC)

15:10

Platform

Not applicable

File name

Amd64_microsoft-windows-s..rationmanagement-ui_31bf3856ad364e35_6.0.6002.22572_none_c04cd421958a7b92.manifest

File version

Not applicable

File size

49,270

Date (UTC)

18-Jan-2011

Time (UTC)

16:19

Platform

Not applicable

File name

Amd64_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6001.22836_none_949bb9ecaaa95800.manifest

File version

Not applicable

File size

120,657

Date (UTC)

18-Jan-2011

Time (UTC)

15:10

Platform

Not applicable

File name

Amd64_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6002.22572_none_9652eafca7f3b78c.manifest

File version

Not applicable

File size

120,657

Date (UTC)

18-Jan-2011

Time (UTC)

16:19

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

3,605

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

Wow64_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6001.22836_none_9ef0643edf0a19fb.manifest

File version

Not applicable

File size

118,401

Date (UTC)

18-Jan-2011

Time (UTC)

14:36

Platform

Not applicable

File name

Wow64_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6002.22572_none_a0a7954edc547987.manifest

File version

Not applicable

File size

118,401

Date (UTC)

18-Jan-2011

Time (UTC)

16:05

Platform

Not applicable

File name

X86_microsoft-windows-s..configurationengine_31bf3856ad364e35_6.0.6001.22836_none_b9941fc0a1cb2209.manifest

File version

Not applicable

File size

9,808

Date (UTC)

18-Jan-2011

Time (UTC)

14:43

Platform

Not applicable

File name

X86_microsoft-windows-s..configurationengine_31bf3856ad364e35_6.0.6002.22572_none_bb4b50d09f158195.manifest

File version

Not applicable

File size

9,808

Date (UTC)

18-Jan-2011

Time (UTC)

16:16

Platform

Not applicable

File name

X86_microsoft-windows-s..rationmanagement-ui_31bf3856ad364e35_6.0.6001.22836_none_6277078ddfe2aad0.manifest

File version

Not applicable

File size

49,222

Date (UTC)

18-Jan-2011

Time (UTC)

14:47

Platform

Not applicable

File name

X86_microsoft-windows-s..rationmanagement-ui_31bf3856ad364e35_6.0.6002.22572_none_642e389ddd2d0a5c.manifest

File version

Not applicable

File size

49,222

Date (UTC)

18-Jan-2011

Time (UTC)

16:21

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_1c15c85c8ba74a6d4f14b974b4566087_31bf3856ad364e35_6.0.6001.22836_none_364cd12e32d2dedc.manifest

File version

Not applicable

File size

1,098

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

Ia64_34c085a9ec8ca191120b5bb48b476aef_31bf3856ad364e35_6.0.6001.22836_none_6f20637245f9ad08.manifest

File version

Not applicable

File size

735

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

Ia64_430286f0cc3b0045017988c74970690d_31bf3856ad364e35_6.0.6002.22572_none_587dfe5e7b3134c6.manifest

File version

Not applicable

File size

1,098

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

Ia64_7c462650a17a2c42eda7c8122572bbf1_31bf3856ad364e35_6.0.6001.22836_none_62b603dbbea2870b.manifest

File version

Not applicable

File size

1,114

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

Ia64_8a13c63475d12a44a3c1180053911ffd_31bf3856ad364e35_6.0.6001.22836_none_45013428df8b2480.manifest

File version

Not applicable

File size

728

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

Ia64_a2ebb7724a6d10c357eecfb47e4614ff_31bf3856ad364e35_6.0.6002.22572_none_98ae9d2c17bdf377.manifest

File version

Not applicable

File size

1,114

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

Ia64_a77d681cb801970afa9d8321c4616a4b_31bf3856ad364e35_6.0.6002.22572_none_1d6cc8738c96e6f5.manifest

File version

Not applicable

File size

1,090

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

Ia64_c06f77f38eeca5cab1badf4f425c8990_31bf3856ad364e35_6.0.6001.22836_none_f019d01bb1a48c00.manifest

File version

Not applicable

File size

1,090

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

Ia64_microsoft-windows-s..configurationengine_31bf3856ad364e35_6.0.6001.22836_none_b995c3b6a1c92b05.manifest

File version

Not applicable

File size

9,826

Date (UTC)

18-Jan-2011

Time (UTC)

14:41

Platform

Not applicable

File name

Ia64_microsoft-windows-s..configurationengine_31bf3856ad364e35_6.0.6002.22572_none_bb4cf4c69f138a91.manifest

File version

Not applicable

File size

9,826

Date (UTC)

18-Jan-2011

Time (UTC)

15:36

Platform

Not applicable

File name

Ia64_microsoft-windows-s..rationmanagement-ui_31bf3856ad364e35_6.0.6001.22836_none_6278ab83dfe0b3cc.manifest

File version

Not applicable

File size

49,245

Date (UTC)

18-Jan-2011

Time (UTC)

14:44

Platform

Not applicable

File name

Ia64_microsoft-windows-s..rationmanagement-ui_31bf3856ad364e35_6.0.6002.22572_none_642fdc93dd2b1358.manifest

File version

Not applicable

File size

49,245

Date (UTC)

18-Jan-2011

Time (UTC)

15:40

Platform

Not applicable

File name

Ia64_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6001.22836_none_387ec25ef249efc6.manifest

File version

Not applicable

File size

120,638

Date (UTC)

18-Jan-2011

Time (UTC)

14:44

Platform

Not applicable

File name

Ia64_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6002.22572_none_3a35f36eef944f52.manifest

File version

Not applicable

File size

120,638

Date (UTC)

18-Jan-2011

Time (UTC)

15:40

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,758

Date (UTC)

19-Jan-2011

Time (UTC)

06:46

Platform

Not applicable

File name

Wow64_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6001.22836_none_9ef0643edf0a19fb.manifest

File version

Not applicable

File size

118,401

Date (UTC)

18-Jan-2011

Time (UTC)

14:36

Platform

Not applicable

File name

Wow64_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6002.22572_none_a0a7954edc547987.manifest

File version

Not applicable

File size

118,401

Date (UTC)

18-Jan-2011

Time (UTC)

16:05

Platform

Not applicable

File name

X86_microsoft-windows-s..configurationengine_31bf3856ad364e35_6.0.6001.22836_none_b9941fc0a1cb2209.manifest

File version

Not applicable

File size

9,808

Date (UTC)

18-Jan-2011

Time (UTC)

14:43

Platform

Not applicable

File name

X86_microsoft-windows-s..configurationengine_31bf3856ad364e35_6.0.6002.22572_none_bb4b50d09f158195.manifest

File version

Not applicable

File size

9,808

Date (UTC)

18-Jan-2011

Time (UTC)

16:16

Platform

Not applicable

File name

X86_microsoft-windows-s..rationmanagement-ui_31bf3856ad364e35_6.0.6001.22836_none_6277078ddfe2aad0.manifest

File version

Not applicable

File size

49,222

Date (UTC)

18-Jan-2011

Time (UTC)

14:47

Platform

Not applicable

File name

X86_microsoft-windows-s..rationmanagement-ui_31bf3856ad364e35_6.0.6002.22572_none_642e389ddd2d0a5c.manifest

File version

Not applicable

File size

49,222

Date (UTC)

18-Jan-2011

Time (UTC)

16:21

Platform

Not applicable

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