Error message when you try to connect to a Business Analytics client in Microsoft Dynamics NAV: "License Expired"

Microsoft Business Solutions-Navision 4.0 and Microsoft Navision 4.0 are now part of Microsoft Dynamics NAV 4.0. All references to Microsoft Business Solutions-Navision or to Microsoft Navision 4.0 relate to Microsoft Dynamics NAV.

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms

Consider the following scenario in Microsoft Dynamics NAV 5.0 or in Microsoft Dynamics NAV 4.0. You run one of the following files to save the license file in the database for Business Analytics:

  • The Configurator.exe file

  • The BAConfigurator.exe file

In the Help menu in the Business Analytics client, the expiry date for the 30-day period is unexpectedly the year of 3000. After 30 days, you try to connect to a Business Analytics client. In this scenario, you receive the following error message even if the license is not expired:

License Expired.

Resolution

A supported hotfix is now available from Microsoft. The hotfix corrects the problem that is described in this article. Apply the hotfix only to systems that are experiencing this specific problem.

To resolve this problem immediately, contact Technical Support for Microsoft Dynamics and related products to obtain the hotfix. You can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft Web site:

https://mbs.microsoft.com/support/newstart.aspx You can also contact Technical Support for Microsoft Dynamics and related products by telephone at (888) 477-7877.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

The problem that is described in this article has also been fixed in the following Business Analytics installation file:

BA Suite MSSQL2005.exeTo downloaded this file, visit the following PartnerSource Web site:

https://mbs.microsoft.com/partnersource/downloads/releases/nav40ba.htm?printpage=false

Prerequisites

There are no prerequisites to apply this hotfix.

Removal information

You cannot remove this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.

How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, you must replace the following files.

File name

File version

File size

Date

Time

Platform

Businessanalyticsnet.exe

2.0.81.1967

60,368

09-Jul-2007

21:40

x86

Businessanalyticsnet.ini

Not Applicable

2,204

05-Jul-2007

21:20

Not Applicable

Businessanalyticsnet.msi

Not Applicable

8,501,248

09-Jul-2007

21:40

Not Applicable

Businessanalyticssuite.exe

2.0.81.1967

60,368

09-Jul-2007

21:40

x86

Businessanalyticssuite.ini

Not Applicable

2,322

05-Jul-2007

21:22

Not Applicable

Businessanalyticssuite.msi

Not Applicable

60,388,352

09-Jul-2007

21:41

Not Applicable

Net_da.mst

Not Applicable

67,072

05-Jul-2007

21:22

Not Applicable

Net_de.mst

Not Applicable

77,312

05-Jul-2007

21:22

Not Applicable

Net_en-gb.mst

Not Applicable

3,584

05-Jul-2007

21:23

Not Applicable

Net_es.mst

Not Applicable

76,288

05-Jul-2007

21:23

Not Applicable

Net_fr-ca.mst

Not Applicable

76,800

05-Jul-2007

21:23

Not Applicable

Net_fr.mst

Not Applicable

76,800

05-Jul-2007

21:23

Not Applicable

Net_it.mst

Not Applicable

75,264

05-Jul-2007

21:23

Not Applicable

Net_nb.mst

Not Applicable

66,048

05-Jul-2007

21:23

Not Applicable

Net_nl.mst

Not Applicable

73,728

05-Jul-2007

21:23

Not Applicable

Net_sv.mst

Not Applicable

69,120

05-Jul-2007

21:24

Not Applicable

Suite_da.mst

Not Applicable

68,608

05-Jul-2007

21:24

Not Applicable

Suite_de.mst

Not Applicable

76,288

05-Jul-2007

21:24

Not Applicable

Suite_en-gb.mst

Not Applicable

3,584

05-Jul-2007

21:24

Not Applicable

Suite_es.mst

Not Applicable

77,824

05-Jul-2007

21:24

Not Applicable

Suite_fr-ca.mst

Not Applicable

77,824

05-Jul-2007

21:25

Not Applicable

Suite_fr.mst

Not Applicable

78,336

05-Jul-2007

21:25

Not Applicable

Suite_it.mst

Not Applicable

76,800

05-Jul-2007

21:25

Not Applicable

Suite_nb.mst

Not Applicable

68,096

05-Jul-2007

21:25

Not Applicable

Suite_nl.mst

Not Applicable

74,752

05-Jul-2007

21:25

Not Applicable

Suite_sv.mst

Not Applicable

70,656

05-Jul-2007

21:25

Not Applicable

To replace the existing files, follow these steps:

  1. Use Add or Remove Programs in Control Panel to remove the existing "Business Analytics Suite" component and the existing "Business Analytics AnalysisNET" component.

  2. Run the BusinessAnalyticsSuite.exe file that is included in the hotfix file to install the new "Business Analytics Suite" component.

  3. Run the BusinessAnalyticsNet.exe file that is included in the hotfix file to install the new "Business Analytics AnalysisNET" component.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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