Error message when you try to install a service pack for Microsoft Dynamics GP 9.0: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738"

Symptoms

When you try to install a service pack for Microsoft Dynamics GP 9.0, you receive the following error message:

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738.

Cause

This problem occurs if Microsoft Windows Script 5.6 is not installed.

Resolution

To resolve this problem, download and install Windows Script 5.6. For more information about how to download and install Windows Script 5.6, visit one of the following Microsoft Web sites:

Windows Script 5.6 Documentation

More Information

Error code 2738 translates to the following: "Could not access VBScript run time for custom action [2]."

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