Symptoms

When you try to install the Ultrasound tool on a computer that is running a 64-bit version of Windows Server 2008, the installation fails. Additionally, you receive the following error message:

Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.

Note This problem does not occur if the computer is running a 32-bit version of Windows Server 2008.

Cause

This problem occurs if the Ntfrsapi.dll.mui file is not located in the %systemroot%\SysWOW64 directory.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must run a 64-bit version of Windows Server 2008.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 file information note

The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ntfrsapi.dll.mui

6.0.6001.22252

4,608

27-Aug-2008

04:05

Not Applicable

Ntfrsres.dll.mui

6.0.6001.22252

87,552

27-Aug-2008

04:13

Not Applicable

Ntfrsapi.dll.mui

6.0.6001.22252

5,120

27-Aug-2008

03:31

Not Applicable

Ntfrsres.dll.mui

6.0.6001.22252

98,304

27-Aug-2008

03:42

Not Applicable

Workaround

To work around the issue, copy the Ntfrsapi.dll.mui file to the %systemroot%\SysWOW64 directory.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

Ultrasound is a monitoring and troubleshooting tool for the File Replication Service (FRS). The Ultrasound tool measures the health of FRS replica sets and provides health ratings and historical information about replica sets. You can use the tool to monitor the progress of replication and to detect problems that can cause replication to become backlogged or stopped. For more information about the Ultrasound tool, visit the following Microsoft Web site:

http://www.microsoft.com/download/details.aspx?FamilyID=61acb9b9-c354-4f98-a823-24cc0da73b50&displaylang=en To view a list of frequently asked questions (FAQ) about the Ultrasound tool, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/techinfo/overview/ultrasoundfaq.mspx For more information about how to monitor and troubleshoot FRS, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/technologies/fileandprint/file/dfs/tshootfrs.mspxFor more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x64-based versions of Windows Server 2008

File name

Amd64_0595c0c55b4f23a642d6e3b351c944a5_31bf3856ad364e35_6.0.6001.22252_none_fa9ecff970d02ad3.manifest

File version

Not Applicable

File size

703

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_12613dcecaa0855915cffeb1479a6d01_31bf3856ad364e35_6.0.6001.22252_none_faa7129cb6ffffe3.manifest

File version

Not Applicable

File size

703

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_15ca91e67e7659d19a41ec4acb63d11d_31bf3856ad364e35_6.0.6001.22252_none_9360759b26d1f5d2.manifest

File version

Not Applicable

File size

703

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_16465914980f242c30941f91f2761895_31bf3856ad364e35_6.0.6001.22252_none_529a7630d795dca8.manifest

File version

Not Applicable

File size

701

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_199ba8650dd507c66a4f7327e3e502cf_31bf3856ad364e35_6.0.6001.22252_none_525d88f32c2994ba.manifest

File version

Not Applicable

File size

701

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_26e5f06a4632f60049afd27abd3ab350_31bf3856ad364e35_6.0.6001.22252_none_58629267292b199f.manifest

File version

Not Applicable

File size

703

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_2b3674d65055a14da820006bf9913286_31bf3856ad364e35_6.0.6001.22252_none_dcfc7c2efd3d9cdf.manifest

File version

Not Applicable

File size

703

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_36e71a8af382d9f56941f62ffc79d1d8_31bf3856ad364e35_6.0.6001.22252_none_20686ad11d0be9dc.manifest

File version

Not Applicable

File size

703

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_39e392c925ab34df0603db5a10098be0_31bf3856ad364e35_6.0.6001.22252_none_f9081834903dc665.manifest

File version

Not Applicable

File size

703

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_40d57247fe30ca2d8159a1db2617a1ba_31bf3856ad364e35_6.0.6001.22252_none_6a02c0fba7366fb8.manifest

File version

Not Applicable

File size

703

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_4dae461e29f0c5b445cf25432c92fba4_31bf3856ad364e35_6.0.6001.22252_none_f1a879a8bfdb975d.manifest

File version

Not Applicable

File size

701

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_552ead6fd2e9cba333cfd5a3dd2d1252_31bf3856ad364e35_6.0.6001.22252_none_e167aeb1b23d45d0.manifest

File version

Not Applicable

File size

701

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_55e2ca538c54823fbc8394f109434f30_31bf3856ad364e35_6.0.6001.22252_none_42f64a3c41960668.manifest

File version

Not Applicable

File size

703

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_56cc6d291e8343498b0881888f766807_31bf3856ad364e35_6.0.6001.22252_none_4ab58d4845d73c31.manifest

File version

Not Applicable

File size

703

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_63ce50db94e9922fbeab3efdcdf4733f_31bf3856ad364e35_6.0.6001.22252_none_8aacc9073fab5129.manifest

File version

Not Applicable

File size

701

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_6a658b9646ea40f29044cde4a4971b64_31bf3856ad364e35_6.0.6001.22252_none_a4f8c550a6b0bc63.manifest

File version

Not Applicable

File size

701

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_6ad5c97433f74b4c401ed720b388f586_31bf3856ad364e35_6.0.6001.22252_none_027eb2605816fc85.manifest

File version

Not Applicable

File size

701

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_6c484c8714d76328f5d74f60cb6ad000_31bf3856ad364e35_6.0.6001.22252_none_6dfa37db80f24b5b.manifest

File version

Not Applicable

File size

701

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_76995b170996ab5fa1cb938c7fd10bb5_31bf3856ad364e35_6.0.6001.22252_none_da7ec6172eaf1b9c.manifest

File version

Not Applicable

File size

701

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_79d5ca1878befaf00787e322a4f3ffce_31bf3856ad364e35_6.0.6001.22252_none_4725433c889f57fa.manifest

File version

Not Applicable

File size

703

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_84efbac21a30ccc4cef1067251f6f0f7_31bf3856ad364e35_6.0.6001.22252_none_2845d3e2f825fd45.manifest

File version

Not Applicable

File size

701

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_899f827ca3e78c375318abf85a4e1f08_31bf3856ad364e35_6.0.6001.22252_none_117e9ef38079a196.manifest

File version

Not Applicable

File size

701

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_90c7880e7947d32e6844f97424390ac7_31bf3856ad364e35_6.0.6001.22252_none_4fecc0c6822cead7.manifest

File version

Not Applicable

File size

703

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_91e187360b4044888fd3ab0a37cacfb3_31bf3856ad364e35_6.0.6001.22252_none_b5252b473ca80e64.manifest

File version

Not Applicable

File size

703

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_91e6f64c3b4583944ec39cb0fd240562_31bf3856ad364e35_6.0.6001.22252_none_08b02917ce028939.manifest

File version

Not Applicable

File size

701

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_9611f7d71e5b43120a1937ba3091f8ed_31bf3856ad364e35_6.0.6001.22252_none_003622f5dab95f51.manifest

File version

Not Applicable

File size

701

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_aa70de277ade8465a48c6b20bcdad1c9_31bf3856ad364e35_6.0.6001.22252_none_b908146fb5313fab.manifest

File version

Not Applicable

File size

703

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_b54011766b4ef1c7fc0cde525c24433c_31bf3856ad364e35_6.0.6001.22252_none_1803ef6636fa9114.manifest

File version

Not Applicable

File size

703

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_b9a65f3b4da4833ed27595d602c56eab_31bf3856ad364e35_6.0.6001.22252_none_8b9984e4e0d4c239.manifest

File version

Not Applicable

File size

701

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_b9f3b1c726234eadea0a9f52223c851e_31bf3856ad364e35_6.0.6001.22252_none_73f8d1edc3ea4e89.manifest

File version

Not Applicable

File size

701

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_c847401a48da91c25e90e524ac0ad69a_31bf3856ad364e35_6.0.6001.22252_none_8655ae26d59268c9.manifest

File version

Not Applicable

File size

701

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_cbde633977fb58252d9301e2da69c3c0_31bf3856ad364e35_6.0.6001.22252_none_a5fb17929ec557f1.manifest

File version

Not Applicable

File size

701

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_df68592c6f755c31ec65628a9e50d57c_31bf3856ad364e35_6.0.6001.22252_none_e4357016f7c0a6c2.manifest

File version

Not Applicable

File size

703

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_ec7044dede70c8f8a76243fab5b4f7aa_31bf3856ad364e35_6.0.6001.22252_none_4f3f047b1b0815c0.manifest

File version

Not Applicable

File size

703

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_f537c610c941d61378f701330a84e099_31bf3856ad364e35_6.0.6001.22252_none_9f307e336585a96a.manifest

File version

Not Applicable

File size

703

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_fe3619e8251c3f6a75c5f022284ec562_31bf3856ad364e35_6.0.6001.22252_none_e411f06ebcf83ce8.manifest

File version

Not Applicable

File size

701

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Amd64_microsoft-windows-frs.resources_31bf3856ad364e35_6.0.6001.22252_en-us_d38cf52ec89e4a92.manifest

File version

Not Applicable

File size

3,595

Date (UTC)

27-Aug-2008

Time (UTC)

04:52

Platform

Not Applicable

File name

Package_10_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,954

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_11_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,954

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_12_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,954

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_13_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,954

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_14_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,954

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_15_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,954

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_16_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,954

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_17_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,954

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_18_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,954

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_19_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

13,361

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_1_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,952

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_20_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

2,882

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_21_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

2,228

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_22_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

2,228

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_23_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

2,228

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_24_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

2,228

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_25_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

2,228

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_26_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

2,228

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_27_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

2,228

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_28_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

2,228

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_29_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

2,228

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_2_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,952

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_30_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

2,228

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_31_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

2,228

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_32_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

2,228

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_33_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

2,228

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_34_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

2,228

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_35_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

2,228

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_36_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

2,882

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_37_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,796

Date (UTC)

27-Aug-2008

Time (UTC)

16:33

Platform

Not Applicable

File name

Package_38_for_kb954737~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,796

Date (UTC)

27-Aug-2008

Time (UTC)

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