Error message when you try to print some XPS files by using XPS Viewer in Windows 8.1 or Windows Server 2012 R2

Symptoms

Assume that you use Microsoft XML Paper Specification (XPS) Viewer on a computer that is running Windows 8.1 or Windows Server 2012 R2. When you try to print some XPS files by using XPS Viewer, you receive an error message that resembles the following:

A printing error has occurred. The XPS Viewer cannot print all the pages of this document


Note This issue also occurs when you try to print some PDF files by using the Reader app.

Cause

This issue occurs because the system does not check whether the current font family contains any font names.

Resolution

Update information

To resolve this issue, install update rollup 2911106. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:

2911106 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: January 2014

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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