Symptoms
When you try to process transactions in Personal Data Keeper (PDK) in Microsoft Dynamics GP and in Microsoft Business Solutions – Great Plains 8.0, you receive account index error messages.
An example of an account index error message is as follows:
Account Index errors exist for PDK Timesheet XXXX. Please notify your system administrator. These errors must be fixed before this timesheet may be processed.
Note In the error message, replace the placeholder XXXX by using a PDK timesheet ID.
Cause
This problem may occur if posting accounts are not set up correctly in Microsoft Dynamics GP.
Resolution
To resolve this problem, follow these steps:
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On the Cards menu, point to Project, and then click Project.
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In the Project Maintenance window, select the appropriate project.
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On the File menu, click Print, and then click Budget.
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In the Include area, click to select the Accounts check box, and then click Print to print the Project Budget List report.
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Verify that the account numbers are displayed and are accurate. Use the legend on the report to decipher problems. Correct any account number problems that exist.
If the account numbers are displayed and are accurate on the Project Budget List report, continue to step 6. -
On the Cards menu, point to Project, and then click Project.
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In the Project Maintenance window, select the appropriate project.
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Click the right-arrow next to the Sub Acct Format field to open the Account Segments Overrides window.
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If you use account masks, make sure that if you apply the masks, the corresponding accounts exist in General Ledger.
If you do not use account masks, continue to step 10. -
In PDK, click Timesheet or Expense Report on the Transactions menu.
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Click the appropriate transactions, and then double-click the document number.
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Verify that the value in the Currency ID field is correct.
Note If you are registered for Multicurrency Management and if the Currency ID field is blank, contact technical support.
For information about technical support for this issue, visit the following Microsoft Web site: -
On the Cards menu, point to Financial, and then click Currency Account Update.
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Update the accounts for the appropriate currencies.
