Symptoms

When you use a Word template to export a document, to print a document, or to send an e-mail in Microsoft Office Accounting Professional, in Microsoft Office Accounting Express, or in Microsoft Office Small Business Accounting 2006, you receive the following error message:

The file is in use by another Application or user. (path\Normal.dot)

Note The path placeholder represents the actual path of the folder where the Normal.dot file is located.

Cause

This problem occurs when more than one instance of Word tries to open the same Normal.dot template.

Resolution

To resolve this problem, shut down the other instances of Word. To do this, follow these steps:

  1. Close all open instances of Word and all applications that use Word, such as Microsoft Office Accounting Professional, Microsoft Office Accounting Express, Microsoft Office Small Business Accounting 2006, or Microsoft Outlook.

  2. Click Start, click Run, type taskmgr, and then click
    OK.

  3. On the Processes tab, click
    WINWORD.EXE, and then click End Process.

  4. Click Yes.

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