Error message when you use Outlook to try to forward an email message that contains a TIFF image on a computer that is running Windows 7 or Windows Server 2008 R2: "Cannot send this item"

Symptoms

On a computer that is running Windows 7 or Windows Server 2008 R2, you use Microsoft Outlook to try to forward an email message that contains a TIFF image. The TIFF image contains an International Color Consortium (ICC) profile. In this scenario, you may be unable to send the image item. Additionally, you may receive the following error message:


Cannot send this item.


Note The email message can be forwarded successfully. However, the image is not included in the email message.

Cause

This problem occurs because, when Outlook forwards an email message that contains a TIFF image, Outlook tries to convert the TIFF image to the Portable Network Graphics (PNG) format to optimize the message size. However, the operating system cannot convert a TIFF image that contains an ICC profile to the PNG format.

Note This problem also occurs when any application tries to convert images that contain an ICC profile to the PNG format.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows Server 2008 R2.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important for maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Windowscodecs.dll

6.1.7600.20757

1,011,200

17-Jul-2010

07:27

x86

Gdiplus.dll

5.2.7600.20757

1,722,880

17-Jul-2010

07:12

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Windowscodecs.dll

6.1.7600.20757

1,190,400

17-Jul-2010

08:06

x64

Gdiplus.dll

5.2.7600.20757

2,292,736

17-Jul-2010

07:52

x64

Windowscodecs.dll

6.1.7600.20757

1,011,200

17-Jul-2010

07:27

x86

Gdiplus.dll

5.2.7600.20757

1,722,880

17-Jul-2010

07:12

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Windowscodecs.dll

6.1.7600.20757

2,817,536

17-Jul-2010

06:48

IA-64

Gdiplus.dll

5.2.7600.20757

4,921,856

17-Jul-2010

06:26

IA-64

Windowscodecs.dll

6.1.7600.20757

1,011,200

17-Jul-2010

07:27

x86

Gdiplus.dll

5.2.7600.20757

1,722,880

17-Jul-2010

07:12

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Package_1_for_kb2254157~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

2,423

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

Package_2_for_kb2254157~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

2,428

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

Package_3_for_kb2254157~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

2,408

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

Package_for_kb2254157_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

2,431

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

X86_b9c6046b88d49190b5fc3d349d1fb2b0_6595b64144ccf1df_1.0.7600.20757_none_f3872c5871f42629.manifest

File version

Not applicable

File size

627

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

X86_fd0a64a47f75e90c2308b6eff07c3e6f_31bf3856ad364e35_6.1.7600.20757_none_dde78d39a9039a72.manifest

File version

Not applicable

File size

700

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

X86_microsoft-windows-windowscodec_31bf3856ad364e35_6.1.7600.20757_none_970420731b752986.manifest

File version

Not applicable

File size

91,448

Date (UTC)

17-Jul-2010

Time (UTC)

08:12

Platform

Not applicable

File name

X86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.7600.20757_none_6cda384106b69459.manifest

File version

Not applicable

File size

2,033

Date (UTC)

17-Jul-2010

Time (UTC)

08:05

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_1aaa03c6fe2f253aaad6fca11c3244c3_31bf3856ad364e35_6.1.7600.20757_none_9a3727a1df38fa02.manifest

File version

Not applicable

File size

1,048

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

Amd64_7cfd023175e20b4e1ece534df26196d6_31bf3856ad364e35_6.1.7600.20757_none_171446ee0f29799a.manifest

File version

Not applicable

File size

704

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

Amd64_81d2673e416f8b622242abcee749f29e_6595b64144ccf1df_1.0.7600.20757_none_baed01f62ea72475.manifest

File version

Not applicable

File size

922

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

Amd64_b9c6046b88d49190b5fc3d349d1fb2b0_6595b64144ccf1df_1.0.7600.20757_none_4fa5c7dc2a51975f.manifest

File version

Not applicable

File size

629

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

Amd64_ceecb2c562f824ee4862a34232255d2b_6595b64144ccf1df_1.0.7600.20757_none_dec660a680cad64d.manifest

File version

Not applicable

File size

631

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

Amd64_fd0a64a47f75e90c2308b6eff07c3e6f_31bf3856ad364e35_6.1.7600.20757_none_3a0628bd61610ba8.manifest

File version

Not applicable

File size

702

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

Amd64_microsoft-windows-windowscodec_31bf3856ad364e35_6.1.7600.20757_none_f322bbf6d3d29abc.manifest

File version

Not applicable

File size

91,450

Date (UTC)

17-Jul-2010

Time (UTC)

09:03

Platform

Not applicable

File name

Amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.7600.20757_none_252d0169f23a6b53.manifest

File version

Not applicable

File size

2,039

Date (UTC)

17-Jul-2010

Time (UTC)

08:49

Platform

Not applicable

File name

Package_1_for_kb2254157~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

2,437

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

Package_2_for_kb2254157~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

2,860

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

Package_3_for_kb2254157~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

2,664

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

Package_4_for_kb2254157~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

2,805

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

Package_for_kb2254157_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

3,372

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

X86_microsoft-windows-windowscodec_31bf3856ad364e35_6.1.7600.20757_none_970420731b752986.manifest

File version

Not applicable

File size

91,448

Date (UTC)

17-Jul-2010

Time (UTC)

08:12

Platform

Not applicable

File name

X86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.7600.20757_none_6cda384106b69459.manifest

File version

Not applicable

File size

2,033

Date (UTC)

17-Jul-2010

Time (UTC)

08:05

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_b9c6046b88d49190b5fc3d349d1fb2b0_6595b64144ccf1df_1.0.7600.20757_none_f388d04e71f22f25.manifest

File version

Not applicable

File size

628

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

Ia64_bbb578c64718050e794f1e01d5ba87ca_31bf3856ad364e35_6.1.7600.20757_none_a309ae6100869251.manifest

File version

Not applicable

File size

702

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

Ia64_fb202e3bbd4a975632b82c0b420c6380_6595b64144ccf1df_1.0.7600.20757_none_a1adfb245c1c30a2.manifest

File version

Not applicable

File size

629

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

Ia64_fd0a64a47f75e90c2308b6eff07c3e6f_31bf3856ad364e35_6.1.7600.20757_none_dde9312fa901a36e.manifest

File version

Not applicable

File size

701

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

Ia64_microsoft-windows-windowscodec_31bf3856ad364e35_6.1.7600.20757_none_9705c4691b733282.manifest

File version

Not applicable

File size

91,449

Date (UTC)

17-Jul-2010

Time (UTC)

08:55

Platform

Not applicable

File name

Ia64_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.7600.20757_none_6cda160306b6cc3d.manifest

File version

Not applicable

File size

2,036

Date (UTC)

17-Jul-2010

Time (UTC)

08:47

Platform

Not applicable

File name

Package_1_for_kb2254157~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not applicable

File size

2,433

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

Package_2_for_kb2254157~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not applicable

File size

2,656

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

Package_for_kb2254157_rtm~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not applicable

File size

1,966

Date (UTC)

17-Jul-2010

Time (UTC)

15:47

Platform

Not applicable

File name

X86_microsoft-windows-windowscodec_31bf3856ad364e35_6.1.7600.20757_none_970420731b752986.manifest

File version

Not applicable

File size

91,448

Date (UTC)

17-Jul-2010

Time (UTC)

08:12

Platform

Not applicable

File name

X86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.7600.20757_none_6cda384106b69459.manifest

File version

Not applicable

File size

2,033

Date (UTC)

17-Jul-2010

Time (UTC)

08:05

Platform

Not applicable

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