Symptoms

When you are viewing a shared desktop or a shared application in Microsoft Lync 2013, Lync 2013 crashes. Additionally, you may receive an error message that resembles the following:

Problem signature:
Problem Event Name: APPCRASH
Application Name: lync.exe
Application Version: VersionNumber
Application Timestamp: 52b0af33
Fault Module Name: RTMPLTFM.dll
Fault Module Version: VersionNumber
Fault Module Timestamp: 52e08c1f
Exception Code: c0000005
Exception Offset: 001e1147
OS Version: VersionNumber
Locale ID: 1033

Resolution

To resolve this issue, install the following update:

2889929 October 2014 update for Lync 2013 (KB2889929)

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